Contacts app on iPad from IOS 9 air crash

Since IOS 9 contacts app starts for a second then shows contacts and then immediately disappears. After upgrading to iOS 9.3.3 no change. Restart the iPad does not help.

App is open programms. Close the program and start don't help once again.

BR

Michael

Hello, RobbyNRW_Germany!

Thank you for reaching out by Apple Support communities. After reading your post, I understand that your app is not open very long - it will close unexpectedly after only a few seconds. I see as you have updated your iOS, force to leave the app and restart your iPad, but none of these steps have fixed the problem for you. I rely on access to my Contacts app every day, so I definitely want to make sure yours is accessible!

You already crossed some great troubleshooting steps to try to resolve the problem, so my recommendation here is the following. Each of these steps one to try in time and test after each is finished.

  1. Reset all the settings on your iPad under settings > general > reset > reset all settings. This removes any of your data, but it will return customizable settings (such as your background screen and display brightness, alert sounds and the Date and time settings) to the factory settings. It will also remove any Wi - Fi networks and saved passwords and delete all APN or VPN parameters used previously.
  2. Back up your iPad using iCloud or iTunes, and then restore the iPad to factory settings. If you don't know how to back up your iPad, the article below will guide you through the two iCloud and iTunes. Choose the option that suits you best.

    The backup of your iPhone, iPad and iPod touch

    Once you have saved it, follow the steps in the following article to restore your iPad with iTunes on a computer by default.

    Use iTunes on your Mac or PC to restore your iPhone, iPad or iPod to factory settings

  3. Configure the iPad like new (without restoring your backup, at least temporarily) when it goes to the default values. You can connect to iCloud, iTunes and App Store, iMessage and FaceTime with your Apple ID. Then test the app to see if it still crashes. If this is not the case, go ahead and restore your backup by following the steps described in the article in the link below.

    Restore your iPhone, iPad or iPod touch from a backup

See you soon!

Tags: iPad

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