Context right click menu, in the MS apps does not work.

When an application MS Office shortcut menu right click does not work; the material of Mouse & touchpad work. When this and other applications (especially when online) the menu pop-up Windows Live is automatically displayed when the cursor is over the menu options of the application (file, publishing, display, etc.).  ESC should be pressed to remove Windows Live menus so that the menu of the application are available.  I ran a Virus and SpyBot check, but nothing was detected.  Can you please help.



A defective Explorer shell extension in the right click menu seems to be the problem. It could also be linked to the third-party software.

Follow the method 1 and method 2 to resolve this problem.

Method 1:

To check if the problem is caused by a third-party application, put your system at startup boot and see if right click works fine then.

See this article for more details.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Method 2:

To see if the Explorer shell extension is corrupted or not, open the registry editor and save the selected branch, remove managers of context menus one by one.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link.

Open the registry editor and save the branch selected, delete management context menus one by one.

To access the Registry Editor:

(a) go to start and type regedit.exe.

(b) managers of context menus are located in

·        [HKEY_CLASSES_ROOT\AllFileSystemObjects\shellex\ contextmenuhandlers]

·        [HKEY_CLASSES_ROOT\Folder\shellex\contextmenuhandlers]

·        [HKEY_CLASSES_ROOT\Directory\shellex\contextmenuhandlers]

(c) select 'Register' - 'Export register', so you can restore your changes later. Choose to export only the selected branch.

(d) now remove a context menu Manager after another, and then every time try (Windows Explorer) if right click works again. In this way, you should find the faulty extension.

(e) when you've found, you must double-click on the .reg created above to restore all shell extensions and then only delete the faulty extension.

Also check the properties of sensitivity of touchpad and mouse under the controls of the mouse.

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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