Control Panel System Windows Explorer has stopped working

When I press on the Control Panel, system, I get an error "Windows Explorer has stopped working" and then control panel stops. I get this error every time I have to perform this action. When I run my PC on Safe Mode, it works fine and I get no error and I'm able to run the options that appear when the 'Systems' option is selected. Other tasks in the control panel seem to work correctly.  I also noticed that I get similar messages "windows Explorer or the program has stopped working" periodically when I perform other tasks in internet explore, etc.

I tried all the recommendations described in of KB/269949 and KB/929135 knowledge articles and many items in the Microsoft community, Microsoft and the Internet site. For example, update the video driver, auditor of file system (CFS), Virus scan, Mode safe, clean boot, memory RAM test, etc.. I also tried all the relevant actions I could think under the Microsoft Fix tool. Each of them has not solved the problem.

I have a laptop Acer Aspire 5742 G with ATI Mobility Radeon HD 5470 with 8 GB of memory, running Windows 7 with all the latest updates installed, so all drivers have been updated. I also use the last IE 11 with all updates.

If anyone knows a similar problem with Windows 7, Windows Explorer and Internet Explorer 11, or has a recommendation how to fix?

Hi Ravi,

This is an update to my problem. It might be useful to others with similar problems.

My problem has not been resolved, but I decided to live with it. It was a difficult decision after a major disaster, I almost lost everything on my PC to try and solve the problem.

I put the finger on the problem with the graphics ATI Mobility Radeon HD 5470 version 8.741.1.5000 dated dated 25/08/2010 driver. I noticed that when I check for an update using Control Panel, Device Manager, select the graphics card above and updates, windows comes back with a message indicating that it is the best available driver.

I made the mistake to check the AMD website to see if there is a newer driver. According to their instructions and download their program, they recommended a more recent drive using the catalyst for AMD. The new driver is Version 14.301.1001.0 dated 15/09/2014 date. The same driver is also selected if I the Slimdrivers application user. With this new driver, the problem disappeared. In other words, I was able to use the Control Panel, System menu and access the submenus system without any problems. I thought I had solved the problem. I repeated the process and checked for the driver from the Windows Control Panel, Device Manager and look for the updates. Surprise. This review of windows update back to the original version of the 25/08/2010. The problem is back again. I repeated this process with re-installing Catalyst from AMD with the same results.

However, I noticed that the AMD Catalyst, never finished the installation and the installation crashed. Updated the driver before it crashed.

My major problem occurred when I tried to restart the PC with the new driver installed by AMD Catalyst. My PC and Windows would not start. He gave me a number of errors that the problem cannot be corrected. I tried all the solutions, Safe Mode, point to restore, System Restore and all the choices given in the articles from Microsoft. None of them worked.

Finally, after many hours, days and nights that I was able to use an Acer recovery disk, I created when I bought the laptop. One on the Image worked system recovery options and I could get my PC to a more ancient date. The driver is the original edition of 2010 the year with the same problem.

Therefore, I decided to live with the problem. I can access the submenus of system using startup and entering in the auxiliary system option in the search box. I wrote these submenus.

WARNING TO OTHER USERS. DO NOT TRY to UPDATE THE ATI Mobility Radeon HD 5470, 8.741.1.5000 driver version dated 25/08/2010, using catalyst of MCDA.

Furthermore, my assessment is that if I try to restore my PC to the factory default condition, once all windows updates are installed and I install my apps, the same problem will occur. If I did think I would lose a lot of useful applications, which I'm not sure that I can restore. I have a lot of useful data that I use for more than 20 years and I can't afford to lose their jobs. I would live with the problem until something more grand occurs. In this case, I would by a new laptop. I would make sure that there no AMD ATI products on this topic.

Thanks again for the time. There is no reason to answer, unless as described above, you have seen something new.

Tags: Windows

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    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • APPCRASH module name btwapi.dll getting the error "Windows Explorer has stopped working... »

    Hello
    In the home edition of Vista 32 IE 8 when I get the "search for files and folders:

    «Windows Explorer has stopped working...» "and in the watch box Details view:

    Signature of the problem:
    Problem event name: APPCRASH
    Application name: Explorer.exe
    Application version: 6.0.6002.18005
    Application timestamp: 49e01da5
    Fault Module name: btwapi.dll
    Fault Module Version: 6.0.1.5500
    Timestamp of Module error: 46df031a
    Exception code: c0000005
    Exception offset: b 0004, 091
    The system version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional information 1: fd00
    More information 2: ea6f5fe8924aaa756324d57f87834160
    Additional information 3: fd00
    Additional information 4: ea6f5fe8924aaa756324d57f87834160

    I hope you can help me on this...
    Thanks a lot guys.

    Hi PaulMazor,

    Well first of all, btwapi.dll is a process no system developed by Bluetooth. If you go on your computer, try to disable Bluetooth by going to network and Internet or however your wireless interface is configured on your computer. If you don't have Bluetooth on your computer, try to uninstall it. go to start > Control Panel > programs > uninstall programs > scroll down and uninstall. My last suggesting opens upward, the Windows Task Manager (press ctrl + alt + delete and release). Go to processes and disable the application there. Other that that, I can't help you any further.
    Good luck
    DJ
  • I am trying to access my documents and I get a pop up saying "windows explore has stopped working".

    Original title: "windows Explorer does not work.

    I try to access my documents and I get a pop saying "Windows Explorer has stopped working", he spends next to her saying "windowse Explorer restarts" the box with all the options of my document is then stopped. I tried accessin while market and stop the internet, and it makes no difference.

    What should I do

    Hello

    Use the startup clean and other methods to try to determine the cause of and eliminate
    the questions.

    ---------------------------------------------------------------

    What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
    on this machine, including those you have uninstalled (they leave leftovers behind which can cause
    strange problems).

    ----------------------------------------------------

    Follow these steps:

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    ==========================================

    After the foregoing:

    How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.Microsoft.com/kb/929135
    How to troubleshoot performance issues in Windows Vista
    http://support.Microsoft.com/kb/950685

    Optimize the performance of Microsoft Windows Vista
    http://support.Microsoft.com/kb/959062
    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
    Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
    reference (if you have a small box at the bottom left - show for all users, then check that).

    How to check and change Vista startup programs
    http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    A quick check to see that load method 2 is - using MSCONFIG then put a list of
    those here.
    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
    What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
    each process.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
    and you log in. Autoruns also shows you the full list of registry and file locations where applications can
    Configure auto-start settings.
    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

    -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
    When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • "Windows Explorer has stopped working".

    Whenever I try to look at the photos I have in the files, I get the message: "Windows Explorer has stopped working" it restarts and continues to repeat the same thing whenever I try to look at my pictures in a slide show. Can someone help me with this?

    Hello

    Use the startup clean and other methods to try to determine the cause of and eliminate
    the questions.

    ---------------------------------------------------------------

    What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
    on this machine, including those you have uninstalled (they leave leftovers behind which can cause
    strange problems).

    ----------------------------------------------------

    Follow these steps:

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    ==========================================

    After the foregoing:

    How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.Microsoft.com/kb/929135
    How to troubleshoot performance issues in Windows Vista
    http://support.Microsoft.com/kb/950685

    Optimize the performance of Microsoft Windows Vista
    http://support.Microsoft.com/kb/959062
    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
    Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
    reference (if you have a small box at the bottom left - show for all users, then check that).

    How to check and change Vista startup programs
    http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    A quick check to see that load method 2 is - using MSCONFIG then put a list of
    those here.
    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
    What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
    each process.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
    and you log in. Autoruns also shows you the full list of registry and file locations where applications can
    Configure auto-start settings.
    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

    -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
    When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

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