Corrupted files and queries on the Installation/recovery media

Hey guys.

So I've had my laptop for about 2-3 years now, it is a Toshiba model of course. I really need help. Basically, I foolishly managed to download some malware on my laptop. It was a mistake that I never knew. I used MalwareBytes to rid the cell of the malware. However. I noticed that my Windows store did not at all.

So I went to the Microsoft Windows support to answer Tech to talk with someone about the issue. They found that the malware must have obtained in the system and so the file may have been corrupted. I've also upgraded to Windows 8.1 via an automatic update. I noticed that the PC settings and the store did not work at all as the files were corrupted.

Someone from the Office of response team said that I needed to have my PC manufacturer installation media - if I didn't pay for their extra support - and reset the Toshiba operating system.

Is there a way to get it? What does mean by "install media"? Can I reset my Toshiba OS to its factory condition?

Let me know! Thank you.

> Is it possible to achieve this? What does mean by "install media"? Can I reset my Toshiba OS to its factory condition?
Each new Toshiba notebook comes with the pre-installed operating system, what we called recovery image. This recovery image is a software which contains the Windows, all necessary drivers, tools/utilities Toshiba specific operating system and some additional software.
This recovery image is saved on the HARD drive and laptop user is able to reinstall the recovery image if there is a serious problem.
In General, this can be done using HARD recovery disk image installation. Of course, for some reason, this image of HARD drive recovery is not possible. To avoid this situation Toshiba recommend creation of recovery media. Recovery media is DVD or USB created as bootable media and can be used for recovery image installation. This media can be created to use preinstalled Toshiba recovery media creator. All this is described in the document s user manuals.

Please note: when you buy the notebook this installation disc is NOT a part of the package. You must create one.
After reading your ad, I agree that the best option for you is clean OS reinstallation. How it works under Win8 you can read on http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
Please note: after a successful updated Windows 8 to 8.1 Windows some of HARD drive recovery options are no longer available.

If there is a problem with the installation of disk recovery HARD clean there is another option: you can order the original installation disc of recovery on https://backupmedia.toshiba.eu/landing.aspx

Please, check the option for installation of recovery and post comments please.

Tags: Toshiba

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