Corrupted files and queries on the Installation/recovery media
Hey guys.
So I've had my laptop for about 2-3 years now, it is a Toshiba model of course. I really need help. Basically, I foolishly managed to download some malware on my laptop. It was a mistake that I never knew. I used MalwareBytes to rid the cell of the malware. However. I noticed that my Windows store did not at all.
So I went to the Microsoft Windows support to answer Tech to talk with someone about the issue. They found that the malware must have obtained in the system and so the file may have been corrupted. I've also upgraded to Windows 8.1 via an automatic update. I noticed that the PC settings and the store did not work at all as the files were corrupted.
Someone from the Office of response team said that I needed to have my PC manufacturer installation media - if I didn't pay for their extra support - and reset the Toshiba operating system.
Is there a way to get it? What does mean by "install media"? Can I reset my Toshiba OS to its factory condition?
Let me know! Thank you.
> Is it possible to achieve this? What does mean by "install media"? Can I reset my Toshiba OS to its factory condition?
Each new Toshiba notebook comes with the pre-installed operating system, what we called recovery image. This recovery image is a software which contains the Windows, all necessary drivers, tools/utilities Toshiba specific operating system and some additional software.
This recovery image is saved on the HARD drive and laptop user is able to reinstall the recovery image if there is a serious problem.
In General, this can be done using HARD recovery disk image installation. Of course, for some reason, this image of HARD drive recovery is not possible. To avoid this situation Toshiba recommend creation of recovery media. Recovery media is DVD or USB created as bootable media and can be used for recovery image installation. This media can be created to use preinstalled Toshiba recovery media creator. All this is described in the document s user manuals.
Please note: when you buy the notebook this installation disc is NOT a part of the package. You must create one.
After reading your ad, I agree that the best option for you is clean OS reinstallation. How it works under Win8 you can read on http://aps2.toshiba-tro.de/kb0/TSB2A03ES0000R01.htm
Please note: after a successful updated Windows 8 to 8.1 Windows some of HARD drive recovery options are no longer available.
If there is a problem with the installation of disk recovery HARD clean there is another option: you can order the original installation disc of recovery on https://backupmedia.toshiba.eu/landing.aspx
Please, check the option for installation of recovery and post comments please.
Tags: Toshiba
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Separated from this thread.
My phone displays an error message on the startup file and it mentions the installation media, how can I solve this problem?
Hello
See if that helps you.
Do a Safe Mode system restore to before the problem started.
http://bertk.MVPs.org/html/restoresysv.html
How to access Safe Mode
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista
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If it doesn't, try a startup repair and / or a system restore using a DVD of Vista from Microsoft
Manufacturers recovery disks normally do not have Service Options; they are normally a relocation to the factory only settings option.
Here is the guide to repair Options using a Vista DVD from Microsoft.
If a friend or a work acquantance of yours has one, you can borrow and use it for repairs.
http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/
Table of contents
- Overview of Windows Vista repair options
- How to perform an automatic repair of Windows Vista using Startup Repair
- Advanced Tools Overview
- Conclusion
If you do not or can not borrow a Microsoft DVD there is a download of a file ISO of Vista Startup Repair available that you can put on a Bootable floppy to make the above startup repair and that the method is recommended by a large number of posters in these Forums.
Unfortunately, you have to buy it.
Here is a link to it:
http://NeoSmart.net/blog/2011/Windows-Recovery-discs-updated-reinstated/
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There are several methods to reinstall Vista.
This can help you (download files and make your own DVDs):
http://www.heidoc.NET/Joomla/technology-science/Microsoft/57-Windows-Vista-direct-download-links
And here are instructions on how to burn ISO disk images:
http://www.SnapFiles.com/get/isorecorder.html
The download links and information on how to make the ISO file, and then create the Setup DVD above are at this link:
"How to download a Vista ISO and create a Setup DVD or USB"
http://www.Vistax64.com/tutorials/301852-Vista-ISO-download-create-installation-DVD-USB.html
"How to create a USB of Vista Installation key '
http://www.Vistax64.com/tutorials/181538-USB-bootable-Vista-installation-Flash-thumb-drive.html
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You can contact your computer manufacturer and ask them to send you a set of recovery disks.
They should do this for a small fee.
To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:
You need to change the Boot order to make the DVD/CD drive 1st in the boot order:
How to change the Boot order in BIOS:
http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm
"How to replace Microsoft software or hardware, order service packs and replace product manuals.
http://support.Microsoft.com/kb/326246
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And if you have never received a recovery disk when you bought your computer, there should be a recovery on the drive Partition hard reinstall Windows how much you bought your computer.
The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)
Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.
Them or us ask the right sequence of key.
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Some manufacturers have more available Vista recovery disks.
If this happens, you may need to try this instead:
You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.
Other manufacturers recovery DVDs are should not be used for this purpose.
And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs
Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:
"How to do a clean install and configure with a full Version of Vista '
http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html
And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.
And phone Activation may be necessary when you use the above installation method.
"How to activate Vista normally and by Activation of the phone '
http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html
See you soon.
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I DELETED MY PDF FILES AND AGAIN USING THE RECOVERY SOFTWARE I FIND ALL MY FILES BUT NOW WHEN I OPEN FILES THAT IT SHOWS (THE FILE MAY BE CORRUPTED OR NOT SUPPORTED FORMAT.NO HOW CAN I OPEN THE FILES.) ALL OF THEM ARE MY DOCUMENTS IS VERY IMPORTANT. PLEASE PROVIDE ME WITH A
Deleted file recovery can recover incomplete files, i.e. the part of these files may be missing. Recover deleted files is much more reliable if recovery of a backup, instead of using recovery software.
These things depend on the operating system and the file system.
One thing, you can see: open one of these files damaged with a text editor, and then make sure that the constant % PDF is somewhere in the first 1024 bytes.
PS please do not post ALL uppercase; It is very difficult to read!
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It started when my laptop was having problems (Vista 64 bt). It's less than a month and the motherboard consumed. If we use our Gateway desktop model that has Windows XP. I found my laptop and tried to connect it to the radio. Desktop just completely crashed. He said there was a corrupt file and I should reinstall windows. I'm disabed and I tried to read the instructions and use the F10 or F11 key but I couldn't do anything. I entered the manual to find these virgins back up discs. I bought a Dell, one month before and all disks are there... we had nothing to do. I hate to admit that we did not open the manual. I read that you can get the readers or the manufacturer's cd. What is the best way. I will have surgery soon and I can not contact with people because of my immune system for months. I have a 14 year old who lives on the computer and take care of his Webkinz. I have to fix this! Thank you
Contact Gateway to purchase recovery discs. It won't be cheap. MS - MVP - Elephant Boy computers - don't panic!
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I had a problem with my laptop. I let a friend use it and she got a virus. The screen is black. She took it to get fixed. When she returned I couldn't open some files. (Always have this problem with some files) my shortcut icons are no longer there. Then I get this message on the Catalyst Control Center does not work. In any case, I did a scan and he told me that I had corrupted in my cbs log files so I tried to do the command findstr/c: "[SR]" %windir%\logs\cbs\cbs.log > sfcdetails.txt to find the corrupted file and nothing happened. Help!
Hello
Departure - in the search box, type-> order
at the top of the list to find COMMAND - CLICK RIGHT to it - RUN AS ADMIN
Type the following commands (or copy and paste one at a time), each followed by pressing on enter.
ipconfig/flushdns
nbtstat-r
nbtstat - RR
netsh int Reinitialis
netsh int ip reset
netsh winsock reset
RESET
That resets your TCP/IP stack
It might also be a good idea to updare drivers network - NETWORK card (wired) and WiFi (wireless)
by checing at the site of the manufacturer of the system/card mother and/or sites of the manufacturer of the real device.
Methods for manual update of driver at the end of this response.--------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------For settings.ini as this article sets out the question may be totally ignored.
The SFC.exe command reports Settings.ini file errors in the CBS.log file after that you add gadgets
for the Sidebar of Windows Vista by using the Sysprep tool and an Autounattend.xml file.
http://support.Microsoft.com/kb/947595-----------------------------------------------------------------------------------------------------------------------------
These errors only are in the settings.ini for the sidebar and are not a serious problem by all means.
Close the sidebar for that.
Something else for the settings.ini - run AutoRuns and look at the entries SideBar Gadget - y at - it
all pointing to is no longer present as temp files or uninstalled gadgets or not running?
Those who will reflect the "yellow icons" on the left side and the files/folders will not exist. If so just
Click on it and delete - Reboot. This may correct the errors that you see.Autoruns - free - see what programs are configured so that it starts automatically when your system
boots and you login. Autoruns shows you the full list of registry and file locations where
applications can configure Auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
-------------------------------Another process to try is to remove everything except a gadget - everything what you think is the most simple, that you use.
Maybe the calendar. Then RESTART - use another simple gadget, and delete the first class used
-RESTART again. See if that helps.Rarely, the error causing the problem with the sidebar and not not affect the system in general.
The SFC.exe command reports Settings.ini file errors in the CBS.log file after that you add gadgets to
the Sidebar of Windows Vista by using the Sysprep tool and an Autounattend.xml file.
http://support.Microsoft.com/kb/947595-------------------------------
Another method to try with the SideBar works does not is to copy the Settings.ini to another folder and
and then delete - then start sidebar.--------------------------------
For tcpmon.ini and settings.ini:
You can also try to restore any copy of a Vista DVD (even 32 or 64 bit however).
Access files on your Vista installation DVD
http://www.Vistax64.com/tutorials/86959-access-Vista-install-DVD-files.htmlHow to extract system files missing from the DVD of Windows 7/Vista.
http://blog.NirSoft.NET/2009/09/17/how-to-extract-missing-system-files-from-the-DVD-of-Windows-7vista/===================================================
===================================================Also update your drivers: (WiFi (wireless), NIC (Wired) and others as required)
This is my generic how updates of appropriate driver:
This utility, it is easy see which versions are loaded:
-Free - DriverView utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
Description, version, product name, company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.htmlFor drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
Control Panel - device - Graphics Manager - note the brand and complete model
your video card - double - tab of the driver - write version information. Now, click on update
Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
Uninstall - REBOOT it will refresh the driver stack.Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
with their own software and drivers and all other main drivers that you have.Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
BIOS, Chipset and software updates on the site of the manufacturer of the system here.)Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
each installation.Always check in the Device Manager - drivers tab to be sure the version you actually install
presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
in particular that) so to install a driver - reboot - check that it is installed and repeat as
necessary.Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
manually by model.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmInstallation and update of drivers to 7 (update drivers manually using the methods above is preferred
to make sure that the latest drivers from the manufacturer of system and device manufacturers are located)
http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.htmlI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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My original XP Pro disc is SP2. I've updated to SP3 and now I have corrupted files and need to repair windows with the disc. When I put disc SP2 in it tells me that it is a work old version and custom. How to make a disc with SP3 top to repair my OS?
Hi DFPI.
I suggest you to uninstall Service Pack 3 temporarily on your computer.
How to remove Windows XP Service Pack 3 from your computer
Later, try to repair the computer with the Windows XP disc and check if it works.
Later, reinstall the Service Pack 3 after the computer repair.
Reference: Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
Hope the helps of information.
Please post back and we do know.
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I tried lot D:
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alexas
Thanks for the reply.
You just solved your problem. If not all, basically everything. You need 64-bit installation files for your 64-bit computer.
You need two installation files - for extracting .exe and .7z the program itself. These two files have 64 in the name of the file if each is to be used in a 64-bit system.
If you have purchased serial number...
a. you can go after the series of 64-bit installation files where you are
or
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http://prodesigntools.com/Photoshop-elements-13-direct-download-links-premiere.html
Important... carefully perform the ' Note: very important "on this web site in order to avoid the access denied Message. Don't forget: you are using the trip to Adobe mentioned must be authenticated, you use the web site for the 1 (.exe) file links and file 2 (7z).
or
Try download from c.
http://www.Adobe.com/downloads/other-downloads.html
Please let us know if your observation was the key to the solution.
Thank you.
RTA
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If you can not use a restore point, and the moving process simple origonal location cannot be done.
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Thank you
You do not have.
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Hello
1. when exactly you get this error message? While trying to install service pack 3 or while trying to install a windows update?
2. What is the full and exact error message?Please answer these questions and tell us more about the issue, it could help us help you better.
See the bottom of the articles that might help you.
You cannot install some programs or updates
http://support.Microsoft.com/kb/822798
How to troubleshoot an installation fails on Windows XP Service Pack 3
http://support.Microsoft.com/kb/950718 -
The sticker on the back of my laptop product key was half torn and I lost the installation CD
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* original title - new disc, CD lost and half-torn sticker product key *.
The sticker key on the back of my laptop produckt was half torn and I lost the installation CD. My laptop has is broken, replaced the hard drive and used a borrowed product key. Now, the key is blocked by Microsoft. I want to use my original product key now. Is it possible that I can get the rest of the half of my torn product key? Microsoft has a folder where their operating system was installed first at the origin and therefore able to get the rest of the key.
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Read this: http://support.Microsoft.com/kb/947242
A temporary profile is loaded after you connect to a Windows Vista-based system
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx
Difficulty of a corrupted user profile
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See you soon.
Mick Murphy - Microsoft partner
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