Could get a new router block printing? We had a lot of problems with the computer in the last week and a half. Bought new router and now the printer does not print. :-(
(1) we went to DirecTV. Then the same day, our internet computer is down. I asked our current provider, Suddenlink, to let them know we had them to another - but we wanted to keep for the internet.
(2) called DirecTV to investigate why our internet went down at the same time they installed? They said that they did nothing to cause that. We waited 5 days to make out and also install the third TV that was promised. The second tech gave things a lookover and said, once again, that there is nothing unusual during their passage to cause the problem.
(3) called Suddenlink. They said it was the router. Called the people of Netgear. They said that the router was too old. We needed to pay an exorbitant sum for support and when I told him I'd rather just buy a new router and get free technical support for 90 days... and I personally do not have the credit cards in that time. (it's my mother s equip and I wonder it for the computer) when the guy told me that he could help and hung up on us, even though I was pleading for him to wait until I put my mother on the phone. (I'm in my 40s... not a kid).
(4) Suddenlink called a few days later, when we got a new router (netgear brand NO!) Installed and I noticed that the 'ready' light was not 'on' on the modem. Their technology has said that he would check and call us in a few minutes. He did not.
(5) the next day I called Suddenlink AGAIN. This time, I got a really nice customer service agent. She said she would send someone to check on it. It turns out that they had disconnected when I had called to pass only the TV.
(6) in any case, we are finally online... only now... I can't the printer to work. :-( This has worked before. Could it be caused by the different router? I don't know about these things. I didn't even know what it was until someone at Radio Shack has explained to me. (I was not about to buy one at Wal-Mart - these poor people). The printer is a Canon Pixma MX340. We love him. The only thing is that it is difficult to clear the tasks or to reset. The only way to really do that is to simply pull the plug, unfortunately and restart the computer. But hey, it's a great printer, better than HP.
We are under vista. The router is a Linksys wifi (which we have) N300 model E900.
Of course I appreciate any help you can give. God bless you!
Michelle and Ruth.
Hello
Thanks for posting in the Microsoft Community.
I understand that you are facing problems with the printer in Windows Vista.
I imagine the inconvenience that you are experiencing. I will definitely help you with this.
Please follow the steps in the link.
Solve printer problems
Tags: Windows
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