Could not determine a local IP address for all Agent OnPlus of network into your current network.
Hello
I'm trying to activate a new device Onplus and I get the above error. I have factory reset the device, nothing helps. I can see the device got an IP via DHCP and can it ping. I can't seem to him via a web browser locally either.
The device comes in the portal and also shows he discovered 2 routers. See the attached screenshots
Can help?
Thank you
Sylvie
Hi Rene,
I took a look in the logs on failsafe.imageboot.com for the attempts of 64:00:F1:21:18:BC and found a few. Looks all but one came me or our support people. The other came from an assigned IP address of Telecom NZ. I hope it's you! I was able to trigger a transfer successfully, others transferred zero byte. I suspect that these were attempts to test the browsers and have been interrupted.
On this basis, the ON100 can't the internet for some reason any. It seems that none of the attempts several thousands of the device has reached the server. This also explains why you do not see the activation input, which depends on the ON100 showing its status to our activation service.
So, we need to understand why the device is not able to access the internet. It could be that he does not have a gateway or a DNS from DHCP sevrers or there is a filter on the outgoing path, or maybe bad material.
As you have the IP address, you can get a computer configured the same way (via the same DHCP server, switch, etc.) and see if you can access the URL above? It must return a file of 45,086,817 bytes.
Andy
Tags: Cisco Support
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