Could not open a file to VMDK using SAN transport using Netbackup 7.1 "you don't have access rights to this file.

Hello

I'm trying to backup VMware clients using Netbackup for VMWare 7.1 using the type of transfer to san, and the forum NBU told me that my vm-admin user has no right of access to the VMDK file. However, I checked and I can download the backup host VMDK files and take and remove snapshots as vm-admin user.

The servers are configured as follows:

vc01 is a Win2008R2 vSphere 5.1 Server

ENC1-bl09 by enc1-bl12 are blades running ESXi 5.1

VM-bak01 is a Win2008R2 NBU media server 7.1 server and is defined in NBU as backup VMWare host

Data warehouses that contain the VMDK files for the guests are all about EMC and HDS storage accessible via the San by the NBU Media Server and ESXi servers (although mapped through different areas)

ESXi servers have access to local data and NFS storage warehouses too, but none of these warehouses are used by clients.

I could save a few guests we via NDB, but they finish in time because the network is not fast enough. Estimated time of 8 days for nightly backup!

So I have to use a SAN to back up the guests, but he keeps fails with the error below...

09/01/2014 10:25:16.0745: g_vdInterfaceLogger:.\libvix.cpp:1683 < INFO >: SAN: cannot access a SAN/iSCSI LUN support this virtual disk. (Tip: If you use vcbMounter, you can use the option "nbd m" to move to disk-based network access if that's what you want.) If you were trying to access at the file level, stop the vmount Service by typing "net stop vmount2" in a command prompt to force vmount to re-scan for the SAN LUNS and try the command again.

09/01/2014 10:25:16.0745: g_vdInterfaceLogger:.\libvix.cpp:1683 < INFO >: DISKLIB-LINK: 'san://snapshot-1968 [WAS-B-DS01] FTL-PROD-SOAHTP02/FTL-PROD-SOAHTP02.vmdk@MAL-VC01?vm-admin/XXX': cannot open (you don't have access rights to this file).

09/01/2014 10:25:16.0745: g_vdInterfaceLogger:.\libvix.cpp:1683 < INFO >: DISKLIB-STRING: 'san://snapshot-1968 [WAS-B-DS01] FTL-PROD-SOAHTP02/FTL-PROD-SOAHTP02.vmdk@MAL-VC01?vm-admin/XXX': cannot open (you don't have access rights to this file).

09/01/2014 10:25:16.0745: g_vdInterfaceLogger:.\libvix.cpp:1683 < INFO >: DISKLIB-LIB: can't open 'san://snapshot-1968 [WAS-B-DS01] FTL-PROD-SOAHTP02/FTL-PROD-SOAHTP02.vmdk@MAL-VC01?vm-admin/XXX' with flags 0x1e, you have no rights to this file (3390).

09/01/2014 10:25:16.0745: vdOpen:.\VixInterface.cpp:196 < ERROR >: VixDiskLib_Open() error. You leave

09/01/2014 10:25:16.0745: openLeafSnapshotDisks:.\VixGuest.cpp:452 < ERROR >: vdOpen() error = 13. Call of closeLeafSnapshotDisks()

09/01/2014 10:25:16.0745: openLeafSnapshotDisks:.\VixGuest.cpp:555 < ERROR >: you quit with failure

09/01/2014 10:25:16.0745: vixMapObjCtl:.\VixCoordinator.cpp:904 < ERROR >: you leave with 23

09/01/2014 10:25:16.0745: < ERROR > vix_map_objctl:.\libvix.cpp:1138: error 23

Please someone on this forum explaining why VMWare is denied access to the VMDK file?

The problem was solved by upgrading to 7.1.0.4

http://www.Symantec.com/business/support/index?page=content&ID=TECH174128

Thanks to Philippe of the Symantec Connect forum for the answer

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