CQ56-219WM rebuilt for hard drive

Machine of Windows 8 that uses my teenage son.    He tried to turn on one day and have absolutely nothing. Honestly, I don't know how, but we have managed to turn and started IMMEDIATELY by pressing F11 as recommended by HP (hoping to be able to rescue/restore, because we were the bad guys and did not create the hot spare when we bought the new machine).  The machine hangs and will do absolutely nothing when we try this approach.

Suggestions please!  I might mention that my wife started having some problems with his machine, shortly after you install MINECRAFT on hers.  She has uninstalled and works very well since.  The reason that I mention that is because our son has MINECRAFT on the machine that we are discussing here.

THANKS IN ADVANCE TO ALL!

Hello

Some of the things you can try:

Hard reset: http://support.hp.com/us-en/document/c01684768

Run a vast hard drive & memory tests, it will take time: http://support.hp.com/us-en/document/c03463381

Wait for the results.

If all tests pass, you could go for partition recovery in your system.
But as it freezes, I don't see what is happening.

Post back with the results,

Tags: Notebooks

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