CQ61 427sa missing serial numbers

does anyone else have this problem. bought the laptop in April / May this year everything fine and dandy until September 1, when the pc started and then restarted and whenever now it starts with a black screen inssisting I have no serial number. also, since that day she decided to tell me my operating system was not authentic. It was cos it was preinstalled windows 7

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where is my nearest alone. I live near milton keynesuk

also, I had installed the following windows update just before tune up for example a day or 2 before

KB971033

Tags: Notebooks

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