Crash when recording video Message

Hey:

Every time I want to record a video of Massage, it stops working and says that close the program, windows looking for a problem. Then Skype quited. Skype is an other programs work correctly.

Please help me for fixing.

[The update by the moderator topic title should be more descriptive. [Original topic title was: "Vidéo Massage."]

You have 10 Windows on a laptop that is not even compatible Windows 7 installed.

http://h20564.www2.HP.com/hpsc/doc/public/display?docid=emr_na-c01767234

There is only memory 1 GB of RAM, which is the minimum to be even able to run Skype. The graphics card is the old card Mobile Intel (r) 965 Express Chipset Family with 0 dedicated memory and only 256 MB shared memory.

Skype crashes on the mfh264enc.dll module, which means that the problem is with encoder H264 of Microsoft Media Foundation.

I don't know if this will help, but you can try to run that Windows update 10 November.

http://Windows.Microsoft.com/en-us/Windows-10/Windows-Update-FAQ

Tags: Skype

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