Creative cloud does not work... the menu drop-down is gray, the icon is black / gray sometimes...
Creative cloud does not work... the menu drop-down is gray, the icon is black / gray sometimes...
Hello
Please, try the following steps:
- Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
Kind regards
Sheena
Tags: Adobe
Similar Questions
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My creative cloud does not display the icon Apps. Help, please!
Hi ccdeluca%40hotmail.com
Please follow the steps mentioned below-
- Uninstall the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html CC Adobe desktop application
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial
Let us know if it works.
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[Creative cloud] does not work [on OSX 10.11.2]
Creative cloud does not work. I reinstalled it, it worked once and now nothing. So, the adobe web site is very slow.
Please see the thread where the similar problem was addressed:
White cloud screen on mac creative
Hope this will help you.
Concerning
Megha Rawat
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My Adobe Creative cloud does not work on windows 10 more. What should I do?
My Adobe Creative cloud does not work on windows 10 more. What should I do?
can you open your desktop cc app?
If so, log out and then back to your client application using the adobe id to pay for your subscription in cc: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
If not, reinstall: https://creative.adobe.com/products/creative-cloud
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Please give me an email address or other means of contact. my creative cloud does not work. I need support and adobe Web site does give no support
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN ) -
Creative cloud does not work on my desktop. No synchronization of data.
Creative cloud does not work on my desktop. No synchronization of data.
Please visit: Crash every minute or so, after an automatic update to 2.1.0.108 - Adobe database synchronization
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Creative cloud does not show the apps I have installed
Creative cloud does not show the apps that I've installed, instead shows PSCS6 and install, I already have LR5 and bridge and used PSCC2014
If you are using windows OS, click the gear icon and exit Creative Cloud App
Then right-click on the creative cloud desktop shortcut and choose Properties.
Then click on the Compatibility tab
In compatibility mode ' ' make sure that ' run this program in compatibility mode for "check-box is disabled."
If it is checked, uncheck it and click on apply, Ok. Then launch Creative Cloud application and try.
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When I want to download the trial version of the CC, creative cloud does not find the file. Looking, what should I do?
Hi clemdef,
Change your browser and try again. Please see the Ko: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html for download issues.
You can even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html .
Please follow the very important instructions before downloading.
Kind regards
Romit Sinha
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Creative cloud does not work after update
Hello world
I've updated creative cloud yesterday. Now, the creative cloud does not-empty main screen... As the last stage attempted to delete all files in the OOBE folder. BUT:
Cannot delete all files: Windows: [system drive]: \Users\ [username] \AppData\Local\Adobe\OOBE, because Windows does not - ANEdata.db, fylesyn.db and opm.db.. .are open creative cloud.
But CC is closed - checked with the Windows Task Manager. PC is restarted twice.
What was my mistake? How is it possible to reinstall creative cloud?
Thanks in advance.
Olga
close your application office cc and, if necessary, use the Task Manager to end all process of cc.
Delete these files.
First, close your office cc application.
then, rename the opm.db file by:
Navigate to the OOBE folder.
Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /users/
folder/Library/Application Support / Adobe / OOBE and delete the file opm.db
Finally, launch your cc desktop application.
If this does not work: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
-
Creative cloud does not start, the PIN on my mac just wheel turn, turn, turn
I have a MacBook Pro with 370 GB available (500gig) HD, 4 GB of ram and processor clocked at 2.7 ghz.
I installed Adobe Ai (cloud creative) and the installation seemed to have worked very well. However, in the
window of creative cloud (by clicking on the icon on the top bar), there is little blue bars that go in circles
and never seem to stop. Sometimes the window never appears but if I type the command + tab and I see it as
an option and select, the reel just mac turns, turns and turns.
Anyone encountered this before?
Mine was actually the fact that I never really finished installing. I think you should go through the installation from the window of creative cloud located on the top of your screen (you will see the icon creative cloud of AI). You should see a bunch of products with 'Try' or 'Install' and you will find AI and click on install. It takes a while, but it will install.
-
Abobe creative cloud does not display the app menu on Windows 10
Hello, I use windows 10 and my creative cloud abobe does not display the app menu. Can you help me?
WHITE cloud screen http://forums.adobe.com/message/5484303 can help
- and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
- and step by step http://forums.adobe.com/thread/1440508?tstart=0
-
I am so sick and tired to lose time getting any use my Adobe Creative Cloud subscription. It simply doesn't get it!
I followed most to advise him, but nothing will work. Used cleaner and re-installed nth number of times.
Finally I gave up and tried to cancel my subscription. Guess what. I told myself that I need creative cloud unsubscribe too! The same thing that I can not even work in the first place,
And to rub salt in my wounds, the site Adobe Web tells me that I have to pay a penalty of huge cancellation to cancel! To cancel it because the product does not work in the first place. I hate this product with a vengeance now. If you're planning to subscribe... DO NOT DO IT! Adobe hastens to keeping your credit card information to subscribe, but make it impossible to use their product or get out of the contract.
Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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PS Button install in creative cloud does not work
Hi... im wondering how I can install photoshop via creative cloud if the button 'install' does not work? I have no chance to start installation... the only thing that can be installed is the "extensions Manager". What can I do?
Thanks for your help.
Restart your computer and try again by clicking on the button install.
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Office of creative cloud does not work after the installation of yosemite
About 2 weeks after that I installed on my macbook pro 2013 yosemite I can't open the creative cloud Office. the logo is displayed for one second on the menu bar, then disappears again. Also the software CC I already installed (Indesign, Acrobat) seems to not work perfectly.
I have already uninstalled and reinstalled the Manager of office with the same result. Now, I think about downgrading to the mavericks...
Thanks for any help!
SOLUTION. I had the same problem, after doing a cat from Adobe it came down to an app called Cooliris in Applications. Not sure yet what done.
Deletion of it worked.
Before that we went to the library-LaunchAgents, made a copy, call the old LaunchAgents and move these files.
com.adobe.AAM.Updater - 1.0.plist and
com.adobe.ARM.de23d1e3aa2d00ce38d73f10fcbdc8dcaaaf6be989610710a1ddda77.plist
We did something with the LaunchDaemons as well, not sure, but it did not initially help. Just deleting coolers made
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Purchase of creative cloud does not work
Hello
We had a subscription to Adobe Creative cloud and then it just stopped to work, even after I inserted the credit card info and he had worked for a while, that he simply stopped nothing.
I spent almost 2 hours with international support from Adobe to fix this and everyone was able to find the old transaction, after that I gave up looking for this old transaction that I asked to make a new purchase, then I spent more than 40 minutes explaining that I would like to make a new subscription and am redirected twice between the India and the United States then I dropped out again.
I found the number of Brazilian call center and gave a new trial to buy here after 20 minutes of waiting in line someone picked up and I once again to another redirected someone, after explaining to someone what was going on I was redirected to a third party, this third person then told me that I would need to call the first number I've tried.
Seems that Adobe is much more lost I'm.
Now I'm here because I'm doing the subscription purchase online and when I'm in step 4, it keeps loading with no intervention.
Now I'm without using Adobe applications and Adobe Support sucks just to solve it for me.
Hi wfs0402,
You must contact Adobe customer (http://helpx.adobe.com/contact.html )
You can even join our chat support at http://adobe.ly/yxj0t6
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