Creative cloud for teams - second computer will only install as trial version

Hello

My company bought Creative Cloud for teams. I use a Mac at work and have installed without any problem there. However, at home, I use a PC (Windows 7) and I tried several times to connect to my creative cloud account and download programs so I can work at home, but every time it loads only programs such as trial versions.

I tried several troubleshooting options with no luck:

  • Click on the sign in the window of the trial - but he asked me just a serial number which I did of course not.
  • I asked my IT dept work to remove and return my seat invitation, which they did, but it does not solve the issue.
  • I asked my work COMPUTER dept to check with the dealer we bought Creative Cloud for teams to know if there is any restrictions or parameters that used to allow to install on a second computer but they said it should be good.
  • My teammates to work have installed on their Mac home without any problems, there seems to be only a PC problem.
  • I have previously on my computer but uninstalled everything CS6 in the case where this caused the conflict - but it does not solve the problem of CC.
  • I uninstalled and used the Adobe cleaning tool, then reinstalled but it doesn't work - the hearing days still held countdown.
  • I uninstalled again, use a registry cleaning tool (clean base registry, temporary files, files temporary browser etc), used the cleaning tool Adobe (just to make cleaner) and removed all traces of Adobe from my machine. I reinstalled Creative Cloud Application manager, installed Acrobat to try it. This time, the hearing days returned to 30 (instead of zero). I clicked the "sign" button in, it connect but always requires a serial number.

I tried contacting Adobe via chat but we told him after that some time I would need to talk to Tech Support. My discussions with the Technical Support Adobe in the past have not been successful, so I thought I would ask the forum as my last-ditch attempt to solve this problem.

All suggestions welcome.

Thank you!

Hello

Reset the hosts file:

Windows

Click Start > run, type % systemroot % \system32\drivers\etc and then press ENTER.

Right-click on the hosts file, and then select open. Select the application Notepad open the hosts file.

Save the hosts file: Choose file > save as, save the file as hosts.backup, and then click OK.

Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and remove these entries.

Save and close the file.

Mac OS

Log in as an administrator to change the hosts file in Mac OS.

In a window of Finder, select go > go to folder.

Type/etc.

Select the hosts file and open it.

Save the hosts file: Choose file > save as, save the file as hosts.backup, and then click OK.

Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and remove these entries.

Save and close the file.

Kind regards

Romit Sinha

Tags: Adobe

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