Creative cloud installation does not open

I try to install creative cloud on Windows 10. When I click on it, it asks me if I want to allow this program to make changes to the computer. I click on Yes, the window closes, and absolutely nothing happens. I restarted my PC and re-downloaded CC of many times, but it never works. Someone knows what to do?

Hi Eddies85420697,

On a 'User Account Control' popup always select 'Allow' If you try to install or run something on your computer, if you click 'No. or do not allow' then it crashes the program install on your machine.

In this scenario, when you are by clicking on allow however nothing happens after that, please let us know if this is the first time that you install the application Adobe Creative Cloud on this machine, or was it installed on this machine soon as well?

If it's the first installation, then I recommend you to follow the steps below and try installation again as the below could block the app to proceed with the installation:

1. temporarily disable security/Antivirus program completely installed on your machine.

2 disable any browser add-on security is installed on your machine.

3 temporarily disable the firewall system.

4 reset the hosts file. See Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications .

But, if this is the second or third installation of the desktop application Adobe Creative Cloud on this machine, then check out the troubleshooting steps mentioned in the following help document: error "Unable to install" received when installing Adobe Creative Cloud desktop application .

Veuileez let us know if that helps.

Tags: Adobe

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