Creative cloud is dead and no download possible because it does not open. DO NEED to HAVE IT DOWNLOADED again, but the download only what I could do, I couldn't install it.

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• I've just updated my billing information... now I'm opening the Prime Minister and it does not open. It is said he tries to verify the account, but it takes much too long. What should I do?

  I've just updated my billing information... now I'm opening the Prime Minister and it does not open. It is said he tries to verify the account, but it takes much too long. What should I do?

  There is no billing problems, please refer to the steps:

  We are having trouble to check your membership problem?

  When I open my creative cloud application he asks me my serial number?

  Concerning

  Stéphane

• Updated for Photoshop, InDesign, and Illustrator 6/18, now nothing does not open: error 16

  Updated for Photoshop, InDesign, and Illustrator 6/18, now nothing does not open: error 16. None of the 16 fixed error using the Adobe PCD folder permissionms and SLS store work. Uninstall and reinstall do not work. Is on the phone with Adobe 5 times since that happened on June 18. Probalby spent 5 hours on the phone with 4 different tech. I'm waiting for a recall, but the guy Adobe told me that it will be 2 days. Other engine have this same problem... everything is resolved? Help!

  PS - also made a new user account and tried to open with that, thinking it was a permissions problem. Always error 16. Frustrating... can not work if I don't have the software.

  I found a solution on a post in the forum.

  Installation of creative application Cloud Desktop caused my PS CS6 and applications of Cloud Photoshop CC go error 16. After trying just about everything, open the Terminal and type:

  sudo chmod-r 777 library/Application\ Support / Adobe

  instantly solves the problem.

  I think I typed in my login pw also when he asked for it.

  It worked for me also! After 8 days and 7 hours on the phone with Adobe, it worked. And no thanks Adobe... the tech support people 'high' of my case, but continued in havingme circles try the same thing with the same results: error 16. I was promised a call back 3 times and NEVER RECEIVED a reminder. I used to think strongly about Adobe and I look forward to the new release... no more. It is aggravating and costly for a professional designer go 8 days without being able to use the software, that we rely on. Kudo forum for suggesting a solution that works. Boo to Adobe for not to do so.

• my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  my browser cannot open google and facebook and other https sites that it does not open even the app store does not work, I tried to change my DNS google DNS and disable IPv6 but still no use, help PLZ!

  You may have installed one or more variants of the malware "VSearch' ad-injection. Please back up all data, and then take the steps below to disable it.

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

  Malware is constantly evolving to work around defenses against it. This procedure works now, I know. It will not work in the future. Anyone finding this comment a couple of days or more after it was published should look for a more recent discussion, or start a new one.

  Step 1

  VSearch malware tries to hide by varying names of the files it installs. It regenerates itself also if you try to remove it when it is run. To remove it, you must first start in safe mode temporarily disable the malware.

  Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for other instructions.

  Step 2

  When running in safe mode, load the web page and then triple - click on the line below to select. Copy the text to the Clipboard by pressing Control-C key combination:

  /Library/LaunchDaemons

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

  A folder named "LaunchDaemons" can open. If this is the case, press the combination of keys command-2 to select the display of the list, if it is not already selected.

  There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same date of change for a few minutes, then they will be grouped together when you sort the folder this way, which makes them easy to identify.

  Step 3

  In the LaunchDaemons folder, there may be one or more files with the name of this form:

  com Apple.something.plist

  When something is a random string, without the letters, different in each case.

  Note that the name consists of four words separated by dots. Typical examples are:

  com Apple.builins.plist

  com Apple.cereng.plist

  com Apple.nysgar.plist

  There may be one or more items with a name of the form:

  com.something.plist

  Yet once something is a random string, without meaning - not necessarily the same as that which appears in one of the other file names.

  These names consist of three words separated by dots. Typical examples are:

  com.semifasciaUpd.plist

  com.ubuiling.plist

  Sometimes there are items (usually not more than one) with the name of this form:

  com.something .net - preferences.plist

  This name consists of four words (the third hyphen) separated by periods. Typical example:

  com.jangly .net - preferences.plist

  Drag all items in the basket. You may be prompted for administrator login password.

  Restart the computer and empty the trash.

  Examples of legitimate files located in the same folder:

  com.apple.FinalCutServer.fcsvr_ldsd.plist

  com Apple.Installer.osmessagetracing.plist

  com Apple.Qmaster.qmasterd.plist

  com Apple.aelwriter.plist

  com Apple.SERVERD.plist

  com Tether.plist

  The first three are clearly not VSearch files because the names do not match the above models. The last three are not easy to distinguish by the name alone, but the modification date will be earlier than the date at which VSearch has been installed, perhaps several years. None of these files will be present in most installations of Mac OS X.

  Do not delete the folder 'LaunchDaemons' or anything else inside, unless you know you have another type of unwanted software and more VSearch. The file is a normal part of Mac OS X. The "demon" refers to a program that starts automatically. This is not inherently bad, but the mechanism is sometimes exploited by hackers for malicious software.

  If you are not sure whether a file is part of the malware, order the contents of the folder by date modified I wrote in step 2, no name. Malicious files will be grouped together. There could be more than one such group, if you attacked more than once. A file dated far in the past is not part of the malware. A folder in date dated Middle an obviously malicious cluster is almost certainly too malicious.

  If the files come back after you remove the, they are replaced by others with similar names, then either you didn't start in safe mode or you do not have all the. Return to step 1 and try again.

  Step 4

  Reset the home page in each of your browsers, if it has been modified. In Safari, first load the desired home page, then select

  ▹ Safari preferences... ▹ General

  and click on

  Set on the current Page

  If you use Firefox or Chrome web browser, remove the extensions or add-ons that you don't know that you need. When in doubt, remove all of them.

  The malware is now permanently inactivated, as long as you reinstall it never. A few small files will be left behind, but they have no effect, and trying to find all them is more trouble that it's worth.

  Step 5

  The malware lets the web proxy discovery in the network settings. If you know that the setting was already enabled for a reason, skip this step. Otherwise, you should undo the change.

  Open the network pane in system preferences. If there is a padlock icon in the lower left corner of the window, click it and authenticate to unlock the settings. Click the Advanced button, and then select Proxies in the sheet that drops down. Uncheck that Auto Discovery Proxy if it is checked. Click OK, and then apply.

  Step 6

  This step is optional. Open the users and groups in the system preferences and click on the lock icon to unlock the settings. In the list of users, there may be some with random names that have been added by the malware. You can remove these users. If you are not sure whether a user is legitimate, do not delete it.

• Google Chrome snuck in. I changed the default IE. A Win 7, Outlook Home and Business 2010. Links Hypertext does not open now. How to fix it. Explanation below.

  Chrome seems to sneak when we don't look for an upgrade.  I can not even find it uninstall except that I have reset my browser than IE.  I have Win 7, Outlook 2010 Home and Business.  I can't open a hyperlink in email.  The answer is,"the operation was canendeled due to restrictions in effect on your computer.  Please contact system administration. "I'm the system administrator.  I used what I found on the web to reset the Regedit and nothing helped.  I need help in what setting should read.  I don't know that I had to change the HKEY CLASSES ROOT to data to read html.  I did, restarted and nada.  What else do I please you?  I was after this problem all day and don't want to mess up this PC.  A person must have been messed up with Google Chrome and should have a fix for this.

  Secondly, how can I get all this Chrome on my computer?  It is not yet listed in so I can remove it entirely.

  Thank you very much.

  The other post:

  I need some things simpler than d, v, f I have no idea what they mean.  Google Chrome is sneaky get in otherwise careful upgrading things that now have this option selected.  I can not even find Chrome to uninstall.  My tookbar is all Google.  I set my default back to IE but once, something snuck in two days ago and now my hyperlinks in emails do not open.  The message is, 'the oeration has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. "That would be me, and I am amazed by it all.  To make things worse, I need to change my email address on this site and does not know where.

  I really need help now, with this problem of e-mail.  All come in Outlook 2010, office or home and business. and I Win 7.  Will be your corrections, Ivan work for me?  I just can't understand all initials and will keep this site open overnight and try again.  I went to this for hours with several suggestions.  I have really messed up my registry.  Thank you.

  Hello

  See the link for help:

  Hyperlinks don't work in Outlook

  http://support.Microsoft.com/kb/310049

   
  If the problem persists, I suggest you to post your query in Microsoft Office and Outlook Forums for better support.
  http://answers.Microsoft.com/en-us/Office/Forum
   
  To uninstall Google Chrome see the help link and check if it helps.
  http://productforums.Google.com/Forum/#! wIlTTphMOHI/chrome/subject
   
  If the problem persists there is nothing much we can do from our end. You may have to contact the Support Google for the same thing.
  http://www.Google.com/support/chrome/?hl=en
   
  It will be useful.
   

• I bought and installed Photoshop elements 13. The program does not open says bur I have to register on my Adobe ID that I have. Then, I get a box saying I'm not online or my computor clock is out of adjustment. The clock is correct for the time and I have

  I bought and installed Photoshop elements 13. The program does not open but says I have to register on my Adobe ID that I have. Then, I get a box saying I'm not online or my computor clock is out of adjustment. The clock is correct for the time being, and I am on the line what should I do?

  See the link below:

  Photoshop elements 13 - can't get a response code in the offline activation method

  Re: I have uploaded a second copy of Acrobat Pro DC to my PC. By clicking on the icon gives your computer is offline or your computer's clock is set incorrectly?

• In my old photoshop, I clicked on the rectangle tool and then left click on image free transform and tilt.  my new photoshop does not allow this.  I tried edit - free transform, but it does not have to be.  What should I do?

  In my old photoshop, I clicked on the rectangle tool and then left click on image free transform and tilt.  My new photoshop does not allow this, I tried edit - free transform as well, and this is also not allowed.  What should I do?

  Thank you Trevor.  Discovered that I tried to tilt the bottom and not a new layer.  All sorted now.

• Download error - Apps does not work, want to download indesign trial version but not possible because cc does not work

  Whenever I try to open the applications in the creative cloud, it always says that there is an error in the status of the download and it doen't open. I downloaded creative cloud around 5 times and it doesn't work. What should I do?

  

  Hello

  Please see: -.

  Using creative cloud | Download error in the applications tab of Creative Cloud Desktop Application

• Hi my adobe photoshop password I just change does not work on creative cloud that I paid each month I can do every time I go into a creative cloud to update my photoshop my pass word application does not treated jean sobieski E-mail sobieskijean

  my password on creative cloud does not work I edit in adobe, but it does not work on creative cloud what will I do it please

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  Manage your membership and your payment. Creative cloud

  https://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

• Re: update to creative cloud 2015 as well as licensed software... does not...

  I was not able to solve the problem. Even deleted all software Adobe-since my Mac (data cache too).

  I reinstalled the Version CC 2014 --at least I am able to work again in this way. Hope Adobe will fix the CC 2015 problem soon.

  I have the Version Mac OS X Yosemite 10.10.3. Last week, I've updated to Adobe CC 2015. After the update my apps (InDesign, Illustrator and Photoshop) could begin, but break shortly after the release of the start-infoscreen.

  I tried to uninstall all the software on my Mac and then reinstall the creative cloud and my apps. But I got the same result. After a long search, I found the option to view older versions and installed Adobe CC 2014 Apps. In this way is by far not the Holy Grail, but I am able to work.

• Icon images disappear and things such as Google Chrome does not open properly

  I got sort out my photos so that the "My pictures" folder disappeared. I typed in the start bar and has found (what I thought it was) and clicked on it. He came that he couldn't find the program that would support opening, thinking I was doing the right thing, that I decided to try to open it on "windows picture viewer. After that, I noticed that all the images in my icon disappeared so now I don't know what belongs to what. When I try and click on Google Chrome it image viewer opens and says he can't open. I want to get things fixed as soon as possible so that any help would be greatly appreciated.

  Restore default file associations,

  http://www.Winhelponline.com/blog/unassociate-file-types-Windows-7-Vista/

• After the upgrade to 10.0 today, came to 'reboot' action. Does not open after... continue to restart again and again restart.

  Tried to uninstall. When you click on 'delete' again invited to restart to the new version. Still, it wouldn't uninstall. X 2 the computer unplugged. STIL told to restart. Tried to restore the system to yesterday, but always 'reboot' happened every time. It cannot open Firefox. It appeared to download the upgrade normally until the restart action.

  Thank you! I was able to uninstall after downloading Firefox on my desktop. There are always a few files that I could not remove at the time, but they seem to have disappeared now.

• AE crashed and does not open! Need help!

  Hello, after effects community! I was working on a project when I was accidentally moving some of the layout in AE. And me being a noob for After Effects, I decided to close and reopen, but since the reopening, it tells me that there is an ongoing accident. It is said there is a problem with the dynamic link feature, but I've never used than ever. When I click ok, another window opens saying AGAIN that AE broke down and he can't continue. Please help, I have to finish this project ASAP!

  Hey thanks for the suggestion, yes I tried to open fresh AE and it still didn't work. I have difficulty it however, by updating cs5 with the provided Adobe bug fix.

• Download CC for the trial of the Ps does not open but window flashing, what should I do?

  When I click to open the file .exe creative cloud, the window that I'm (folders, browser, etc.) will Flash several times, but the application does not open.  Looks like there is a crash, but no information as to why, or what I can do differently!

  I use a Windows 7 Professional with Service Pack 1.  I downloaded Chrome and IE with the same results.  Firefox only opens even adobe.com, https://creative.adobe.com/products/download/photoshop, or something similar Web sites.

  Sgoddard475 do you get specific error messages when opening the creative Cloud Desktop application.  Please, see install and update the apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for more details on how to install the Adobe Creative applications provided with your membership.

• Download Wizard does not open!

  Adobe Download Assistant does not open!

  Hi Jery,

  Please refer to the solution to troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html

  If you continue to experience difficulties, you can try to start a direct download by following the steps listed in http://forums.adobe.com/thread/981369