Creative Cloud Lightroom import records show that year and not the name of the file that I created

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• Transferred file xp laptop visa vidio. Has received the record of voice only and not the vidio

  Transferred video files from xp to laptop of visa.  A received voice only and not the video file.  Now, I have that video file without sound on the xp and visa phone only plays the sound.  How can I fix it?

  Please repost your question in images and video Forum at: http://social.answers.microsoft.com/Forums/en-US/vistapictures/threads where people who specialize in graphics issues, including partial transfers (sound or video only) will be more than happy to help you with your problem.

  Good luck! Lorien - MCSA/MCSE/network + / A +.

• Licenses of creative cloud, I forgot to turn off an and formatted the drive.

  Recently, I put one of my licenses creative cloud on a Lenovo laptop. My other is on my MacBook which I mainly use.

  My Lenovo was defective, so I got it exchange and formatted the drive, do not think that I should turn off my applications.

  My question is, I'll be able to use my second license now on my new computer?

  You should be able too.  Creative cloud subscriptions work on Windows and Mac OS.

• records showing as shortcuts. contained in the files are not accessible

  Hi, I hope someone can help me solve my problem.

  During a trip, I used my USB in different rooms, most of them had antivirus software. I have, I think, has contracted a virus that makes the shortcuts in my files. If I try to open these folders with the shortcut, nothing happens. It seems that files and folders are deleted, but it's not tru. I can contact them by entering the location on the taskbar. Then, I can reach the underlying files and folders.
  When I look at the properties of shortcuts, I read that the shortcut refers to "pieimix.exe". I typed the name of the file in google but no results. I hope you can help me solve my barely visible files.

  On the internet, I found a similar problem, but suitable for thus to get the files on another disk and then format the drive. This isn't a solution for me because the problem later is not only on that my USB has been good on my external hard drive (bigger than my local drives) and a SD card in my camera. The files on my C drive has not changed for shortcuts.

  I hope someone has a good solution for my problem.

  Hello

  Method 1: You try to run Microsoft Safety Scanner mode safe mode with networking and see if it helps.

  To restart in Mode safe mode with networking enabled:
  (a) reboot your computer.
  (b) when you see the logo of the manufacturer of the computer, press on and hold the F8 key.
  (c) on the screen Advanced Startup Options, use the arrow keys to Select Safe Mode with networkand press enter.
  (d) log your computer with a user with the administrator of rights account.

  Now, try to scan your computer for Microsoft Safety Scanner, it will help us to get rid of viruses, spyware and other malicious software.

  The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

  Warning: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Method 2: Also, try the steps from the link below.

  Delete files using Disk Cleanup:
  http://Windows.Microsoft.com/en-us/Windows7/delete-files-using-disk-cleanup

  You can visit the below mentioned link for more information.

  How to remove a computer virus?
  http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus

  Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/)
  How to back up and restore the registry in Windows

  Method 3: If the problem is not resolved, you can run the tool Windows Defender in offline mode.

  What is Windows Defender in offline mode?
  http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

  Reference: http://windows.microsoft.com/en-US/windows/windows-defender-offline-faq

  Hope this information is useful.

• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• With Creative Cloud, can run us applications on two computers at the same time?

  Hello

  (First Question):

  I have two diffrant PC with the same OS (Windows 7),

  can I use any application on the two PCs at the same time with my plan full creative cloud for individuals - annual.

  ((Deuxième Question):

  If the answer to my question above is yes then my second question is that I use my laptop at home, except office hours so it is possible

  to install creative cloud on my third machine (Windows - computer laptop at home).

  Example: Can I use Creative cloud when I am connected at home and not in the desktop.

  First question: Yes

  See Q3 in respect of development underway in the FAQ

  http://www.Adobe.com/products/creativecloud/FAQ.html

  Second question: not easily.

  Your cloud membership entitles you to 2 simultaneous activations only max.

  To use it on the 3rd computer, you should disable first on the desktop computer. Then re-enable the next day.

• I start using adobe lightroom and photoshop with trial version and today I decided to use the creative photography of Cloud (one year) and after the purchase, I received email to confirm that, but my adobe lightroom and photoshop always demo how can I sol

  I start using adobe lightroom and photoshop with trial version and today I decided to use the creative photography of Cloud (one year) and after the purchase, I received email to confirm that, but my adobe lightroom and photoshop always demo how can I solve this problem

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  [moved from the download, installation, commissioning creative cloud download &install]

• How can I renew my account Adobe Creative Cloud Lightroom and Photoshop? When I did my first signature information, it's that the renewal will be automatic.

  How can I renew my account Adobe Creative Cloud Lightroom and Photoshop? When I did my first signature information, it's that the renewal will be automatic.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I just upgraded my lightroom 5 that I bought 4 and installed from a disc to Creative Cloud Lightroom 6. If I remove the installed version, my library will remain in CC V6?

  I just upgraded my lightroom 5 that I bought 4 and installed from a disc to Creative Cloud Lightroom 6. If I delete the version installed, my library will remain in the CC version?

  Hi CJoy358,

  You would be able to access the library, there is no problem.

  Kind regards

  Tanuj

• Is it true that you can use Creative cloud €19.66 per month each year when you are a teacher or a student?

  Is it true that you can use Creative cloud €19.66 per month each year when you are a teacher or a student?

  The site tells me that it is only for the first year, on the phone, they told me that you get a discount every year...

  Which is correct?

  Hello

  Promotional price is valid for the first year, then you renew at the price standard student/teacher edition.

  Kind regards

  Bev

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought creative cloud, but I always shows me a "Downlaod trial" option on the computer application + Web site

  I just did an Adobe ID and bought Creative cloud half an hour ago. A single application (Photoshop) is being downloaded, but the rest of the applications on the Cloud Creative mac app say 'Try' / 'test Downlaod"instead of allowing me to download. I bought the Plan of all applications. Why is this happening?

  Are you this announcement with two pieces of identification? I just bought creative cloud, but I always shows me a "Downlaod trial" option on the computer application + website

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Creative cloud lightroom 6.2 is not displayed. So I can't do the update. I have a mac

  Creative cloud lightroom 6.2 is not displayed. So I can't do the update. I have a mac

  Why? you have the answer?

  THK Arnaud

  Hello

  Please follow CC Office lists the applications as "up to date" when it is not installed

  Hope that helps!

  Kind regards

  Sheena

• Creative cloud: lightroom cc 2015 is not in the list

  Creative cloud: lightroom cc 2015 is not in the list of the app to upgrade. I have Lightroom version 5 in win 7 32 bit.

  Since Lightroom 2015 CC (Lightroom 6) is a new product, it will not show as an update. Instead, press the button install next to Lightroom in the creative cloud Adpbe desktop application. If you do not see 'install' by Lightroom in the application manager, please first try to log out and return to: connect and disconnect from the creative cloud desktop application

  Guinot

• our company had Adobe CS 3, we ship adobe creative cloud member of more than 2 years now. How can I get credit for the existing customer.

  our company had Adobe CS 3, we ship adobe creative cloud member of more than 2 years now. But we must all credit for the existing customer.

  There is no current discount for loyal customers.  You must have missed the opportunity to get a discount at the end of May.  Before that if you were an owner of Creative Suite, you can get the first year at a reduced rate.