Creative cloud resettlement problems: impossible to download, misleading error messages

Hi all

I work with an iMac since late 2007, with a 320 GB HD, 6 GB of RAM, Mac OSX 10.10.5 (Yosemite) running. I got creative cloud installed since last year; I was warned to InDesign, and recently I updated with Acrobat DC.

I tried to open the creative cloud in order to buy a license of Photoshop, but I noticed the completely empty desktop guarded CC application. I tried to download it again to reinstall it, but when you run the installer, it stopped almost immediately with 201 (failed) error message code to connect to the server. I thought it was strange, because the rest of the computers on my office could download it without problem. I disabled the firewall, the connections of cables to exchange with other computers, I asked my computer if I had any software or hardware blocks in my machine, which he reassured there no (so, once I could download and install CC, InDesign and Acrobat, so...).

Connection problems have been rejected, all of this sounds a little weird, and I thought I had something corrupt on my machine. So I uninstalled creative cloud so he reinstalled again, but I had to do it using AppCleaner, because the uninstall program does not work either. After that, InDesign has continued to work and showed that I was actually connected with my user. I thought that was strange, not creative cloud but my user still works, but although I could work with InDesign, anyway, I wanted to reinstall creative cloud. Then I went to delete older versions of Adobe products (also using AppCleaner), in which case they gave me problems, and after that I used Adobe CC Cleaner, as suggested. I accidentally deleted InDesign with the last step (oh, please, kill me!)

But, although I have no problem connecting, downloading installation Creative cloud continues to display error message 201 code. I copied the files of the application from an another iMac and copied into Application Folders on my machine (in a kind of Act desperate to Wuthering Heights, with no sense, I know), and now the installation process stops with the 201 error or message code 49. It was something... I followed the instructions to fix code error message 49, but downloading installation always stops with 201.

Then I learned that I can have a look at the Setup logs, and while I was muttering to myself "hodor, hodor, hodor, I noticed this error in ACC.log:

22/04/16 15:09:05:187. [ERROR] |  | VAC | LBS | WorkflowManager |  |  | 72207 | compareAndDownloadPIM registered

22/04/16 15:09:05:188. [ERROR] |  | VAC | LBS | WorkflowManager |  | FileUtils | 72207 | Error failed to open the dylib/Library/Application Support / Adobe / Adobe Desktop Common/Core/AdobePIM.dylib while getting his version

22/04/16 15:09:05:188. [ERROR] |  | VAC | LBS | WorkflowManager |  |  | 72207 | Failed to get the version of location PIM: / Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib

22/04/16 15:09:05:188. [ERROR] |  | VAC | LBS | WorkflowManager |  |  | 72207 | machineVersion 0.2041577472.0.0, serverVersion 3.6.248.0

22/04/16 15:09:05:189. [ERROR] |  | VAC | LBS | PDM | PackageDownloadManager |  | 72207 | Cannot create the folder to a temporary location for download operations

22/04/16 15:09:05:189. [ERROR] |  | VAC | LBS | WorkflowManager |  |  | 72207 | Download latest LBS

22/04/16 15:09:05:711. [WARNING] |  | VAC | LBS | PDM | PDMWorkflowManager |  | 72292 | A mistake renewable user occurred when downloading the file. errotType = 100 extendedErrorCode = 0

22/04/16 15:09:05:909. [ERROR] |  | VAC | LBS | WorkflowManager |  |  | 72207 | Download status 0

22/04/16 15:09:06:039. [ERROR] |  | VAC | LBS | WorkflowManager |  |  | 72207 | Failed to DOWNLOAD PIM

And in PDApp.log (a long log, sorry):

22/04/16 13:03:29:187. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Build Version - 9.0.0.267

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Initialization of application starts looking for command line arguments

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp.CommandLineParser |  |  | 16069. The analysis of the provided command line. Number of command-line arguments is 6

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Detecting database files Applet...

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. AppletManager initialize...

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Retrieving the Applet registration information...

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Applet database path - / Library/Application Support/Adobe/OOBE/PDApp /.

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. PIM library path - / Library/Application Support/Adobe/OOBE/PDApp/core/AdobePIM.dylib

22/04/16 13:03:29:199. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. PIM loading library...

22/04/16 13:03:29:268. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Retrieving the PIM API...

22/04/16 13:03:29:276. [INFO] |  | USS | PIM | PIM |  |  | 16069. Build Version - 9.0.0.267

22/04/16 13:03:29:276. [INFO] |  | USS | PIM | PIM |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:29:276. [INFO] |  | USS | PIM | PIM |  |  | 16069. CREATING Instance PIM...

22/04/16 13:03:29:293. [INFO] |  | USS | PIM | PIM |  |  | 16069. try to createOrUpdatePIMDbSchema.

22/04/16 13:03:29:297. [INFO] |  | USS | PIM | PIM |  |  | 16069. Schema version current db on machine 4.

22/04/16 13:03:29:297. [INFO] |  | USS | PIM | PIM |  |  | 16069. Schema version current db installation 1.

22/04/16 13:03:29:297. [INFO] |  | USS | PIM | PIM |  |  | 16069. SUCCESS created Tables.

22/04/16 13:03:29:297. [INFO] |  | USS | PIM | PIM |  |  | 16069. PIM database is Up To Date.

22/04/16 13:03:29:297. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Getting data from the database Applet applet

22/04/16 13:03:29:320. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. String version all installed packages (pim_getCurrentPackagesVersion) is AdobeGCClient:9.0.0.259. D6:9.0.0.266 | DECore: 9.0.0.266 | DWA:3.0.101.0 | IPC:9.0.0.243 | LWA:3.0.101.0 | P6:7.0.0.485 | P7:9.0.0.265 | PDApp:9.0.0.267 | UWA:9.0.0.267

22/04/16 13:03:29:320. [INFO] |  | USS | PIM | PIM |  |  | 16069. PIMSqlite closeDB status 0

22/04/16 13:03:29:320. [INFO] |  | USS | PIM | PIM |  |  | 16069. Instance FREE PIM...

22/04/16 13:03:29:320. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Registering the cmdlets...

22/04/16 13:03:29:378. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Switcher Applet to load library: / Library/Application Support/Adobe/OOBE/PDApp/core/switcher/LWA_UI.dylib

22/04/16 13:03:29:421. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Build Version - 9.0.0.267

22/04/16 13:03:29:421. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:29:422. [INFO] |  | USS | ProvSwitcher | Common.CommandLineParser |  |  | 16069. The analysis of the provided command line. Number of command-line arguments is 6

22/04/16 13:03:29:455. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Cannot retrieve license file xml amtLib LEID. The LEID pilot relief

22/04/16 13:03:29:457. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Subsequently given LEID for the commutation of the applet version: V7 {} AcrobatCont-12-Mac-GM

22/04/16 13:03:29:458. [WARNING] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Failed to retrieve the amtLib xml file AppSerialNumber. Impossible to verify for the ProductInfo maps!

22/04/16 13:03:29:459. [WARNING] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Dynamic XML not found

22/04/16 13:03:29:459. [ERROR] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Serial number received empty, returning false

22/04/16 13:03:29:459. [ERROR] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Product not run under subscription

22/04/16 13:03:29:459. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Detected override identifier: V7

22/04/16 13:03:29:459. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Detected override identifier: V7

22/04/16 13:03:29:459. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Detected override identifier: V7

22/04/16 13:03:29:459. [INFO] |  | USS | ProvSwitcher | ProvSwitcher |  |  | 16069. Do not update the appletID applet version: LWA_UI appletVersion: 3.0

22/04/16 13:03:29:460. [WARNING] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Could not get the information switching applet... The answer is: 8

22/04/16 13:03:29:460. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Workflow deployment unidentified...

22/04/16 13:03:29:460. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. No workflow deployment no PDApp being run if the new instance is allowed to use...

22/04/16 13:03:29:477. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Initializing WindowManager native

22/04/16 13:03:29:477. [INFO] |  | USS | PDApp | PDApp.MessageQuequeManager |  |  | 16069. Head of queue initialized message...

22/04/16 13:03:29:477. [INFO] |  | USS | PDApp | PDApp.AsyncMsgProcessor |  |  | 16069. Initialized AsyncMsgProcessor...

22/04/16 13:03:29:477. [INFO] |  | USS | PDApp | PDApp.AsyncMsgProcessor |  |  | 16069. AsyncMsgProcessor Message Queue initialized...

22/04/16 13:03:29:477. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. Initialized ExternalGateway...

22/04/16 13:03:29:478. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. Initialized NativeCommandHandler...

22/04/16 13:03:29:478. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. Initialized NativePlatformHandler...

22/04/16 13:03:29:539. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Notification record to listen to messages from another forum

22/04/16 13:03:29:616. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Creating APEWindow...

22/04/16 13:03:29:616. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Creating instance of window

22/04/16 13:03:29:616. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Check appletID and appletVersion given to CommandLineOptions

22/04/16 13:03:29:660. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Creating instance of APE scene

22/04/16 13:03:30:494. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Main SWF loading with Path and args - / Library/Application Support/Adobe/OOBE/PDApp

22/04/16 13:03:30:786. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Assigning window ID - 1 for window

22/04/16 13:03:31:268. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. MessageHandler initialized...

22/04/16 13:03:31:278. [INFO] |  | USS | PDApp | PDApp.StartupCommand |  |  | 16069. Exploitation forest verbosity level is set to INFO

22/04/16 13:03:31:278. [INFO] |  | USS | PDApp | PDApp.StartupCommand |  |  | 16069. Treatment of the boot command

22/04/16 13:03:31:282. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Start recording of the Applet...

22/04/16 13:03:31:291. [INFO] |  | USS | PDApp | PDAPP. MainDisplayMediator |  |  | 16069. The search for the applet with exact version for the ID: LWA_UI

22/04/16 13:03:31:296. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading applet: LWA_UI Version = 3.0

22/04/16 13:03:31:348. [INFO] |  | USS | PDApp | PDApp.ZStringLoader |  |  | 16069. Es_ES PDAPP SWF - to - locale game

22/04/16 13:03:31:350. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 0 on 1796845

22/04/16 13:03:31:422. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading of the 65536 on 1796845 progress

22/04/16 13:03:31:424. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 131072 on 1796845

22/04/16 13:03:31:425. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 196608 on 1796845

22/04/16 13:03:31:426. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 262144 on 1796845

22/04/16 13:03:31:428. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 327680 1796845

22/04/16 13:03:31:431. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 393216

22/04/16 13:03:31:434. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 458752 on 1796845

22/04/16 13:03:31:475. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress on 1796845 524288

22/04/16 13:03:31:477. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 589824 1796845

22/04/16 13:03:31:480. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 655360 on 1796845

22/04/16 13:03:31:482. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 720896

22/04/16 13:03:31:484. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 786432 on 1796845

22/04/16 13:03:31:486. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 851968

22/04/16 13:03:31:509. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 917504 1796845

22/04/16 13:03:31:511. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 983040

22/04/16 13:03:31:514. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress on 1796845 1048576

22/04/16 13:03:31:516. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Progress 1796845 1114112 loading

22/04/16 13:03:31:518. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1179648

22/04/16 13:03:31:520. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Progress 1796845 1245184 loading

22/04/16 13:03:31:522. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1310720 1796845

22/04/16 13:03:31:542. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1376256

22/04/16 13:03:31:543. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1441792

22/04/16 13:03:31:545. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1507328

22/04/16 13:03:31:547. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1572864

22/04/16 13:03:31:548. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1638400

22/04/16 13:03:31:550. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1703936 1796845

22/04/16 13:03:31:552. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1769472 1796845

22/04/16 13:03:31:553. [INFO] |  | USS | PDApp | PDAPP. AppletManager |  |  | 16069. Loading progress 1796845 1796845

22/04/16 13:03:31:949. [INFO] |  | USS | PDApp | P7Flex.AppStartupCommand |  |  | 16069. Command to start the application of treatment...

22/04/16 13:03:31:952. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. Completion of the Applet loading received

22/04/16 13:03:31:954. [INFO] |  | USS | PDApp | ZStringLoader |  |  | 16069. Try to load ZString to local favorite - es_ES

22/04/16 13:03:31:955. [INFO] |  | USS | PDApp | P7Flex.AppStartupCommand |  |  | 16069. Dpi_X: 72, Dpi_Y: DPIType 72 and so is 1

22/04/16 13:03:31:999. [INFO] |  | USS | PDApp | ZStringLoader |  |  | 16069. Local value - es_ES

22/04/16 13:03:32:034. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. Loading Applet - LWA_Native for WindowID - 1

22/04/16 13:03:32:110. [INFO] |  | USS | LWANative | LWANative |  |  | 16069. Build Version - 9.0.0.265

22/04/16 13:03:32:111. [INFO] |  | USS | LWANative | LWANative |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:32:114. [INFO] |  | USS | PDApp | P7Flex.AMTLibProxy |  |  | 16069. Path of the AMT of license does not exist, replace path relief AMT App path.

22/04/16 13:03:32:120. [INFO] |  | USS | PDApp | ProvCommon.ZStringLoader |  |  | 16069. Parameter set regional applet-es_ES

22/04/16 13:03:32:123. [INFO] |  | USS | PDApp | ProvCommon.CheckForStageEnvironmentCommand |  |  | 16069. The verses in the stage production environment audit.

22/04/16 13:03:32:129. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_openSession

22/04/16 13:03:32:129. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. pwa_openSession the Session key: 393C8914-FED2-4987-8F7C-96BD1B4C2D1F

22/04/16 13:03:32:362. [INFO] |  | USS | OPM | OPM |  |  | 16069. Build Version - 9.0.0.222

22/04/16 13:03:32:362. [INFO] |  | USS | OPM | OPM |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:32:364. [INFO] |  | USS | OPM | OPM |  |  | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1

22/04/16 13:03:32:393. [INFO] |  | USS | OPM | OPM |  |  | 16069. The schema version and the version compatibility of the schema are identical or superior to the current

22/04/16 13:03:32:393. [INFO] |  | USS | OPM | OPM |  |  | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:32:393. [INFO] |  | USS | OPM | OPM |  |  | 16069. No record found for the fields in opm_getValueForKey

22/04/16 13:03:32:393. [INFO] |  | USS | OPM | OPM |  |  | 16069. Released the OPM refrence successfully at opm_freeLibRef

22/04/16 13:03:32:395. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_openSession

22/04/16 13:03:32:396. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Fact PWASession, the session key - opening 393C8914-FED2-4987-8F7C-96BD1B4C2D1F

22/04/16 13:03:32:398. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. getEndpointsByname...

22/04/16 13:03:32:410. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_getEndPointsByName

22/04/16 13:03:32:417. [INFO] |  | USS | LWANative | OPM |  |  | 16069. Product: This version of product is for GM

22/04/16 13:03:32:429. [ERROR] |  | USS | LWANative | OPM |  |  | 16069. URL empty from dispatchlib

22/04/16 13:03:32:429. [INFO] |  | USS | LWANative | OPM |  |  | 16069. URL-recoveries for LEID-GM

22/04/16 13:03:32:429. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_getEndPointsByName

22/04/16 13:03:32:430. [INFO] |  | USS | PDApp | ProvCommon.CheckForStageEnvironmentCommand |  |  | 16069. Production environment detected from dispatchtable

22/04/16 13:03:32:432. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Closing PWASession: Commit 393C8914-FED2-4987-8F7C-96BD1B4C2D1F: false

22/04/16 13:03:32:436. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_closeSession

22/04/16 13:03:32:603. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_closeSession

22/04/16 13:03:32:608. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_openSession

22/04/16 13:03:32:609. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. pwa_openSession the Session key: 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8

22/04/16 13:03:32:612. [INFO] |  | USS | OPM | OPM |  |  | 16069. Build Version - 9.0.0.222

22/04/16 13:03:32:612. [INFO] |  | USS | OPM | OPM |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:32:612. [INFO] |  | USS | OPM | OPM |  |  | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1

22/04/16 13:03:32:612. [INFO] |  | USS | OPM | OPM |  |  | 16069. The schema version and the version compatibility of the schema are identical or superior to the current

22/04/16 13:03:32:612. [INFO] |  | USS | OPM | OPM |  |  | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:32:612. [INFO] |  | USS | OPM | OPM |  |  | 16069. No record found for the fields in opm_getValueForKey

22/04/16 13:03:32:613. [INFO] |  | USS | OPM | OPM |  |  | 16069. Released the OPM refrence successfully at opm_freeLibRef

22/04/16 13:03:32:613. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_openSession

22/04/16 13:03:32:622. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_setAppXMLData

22/04/16 13:03:32:623. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_setAppXMLData

22/04/16 13:03:32:624. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Fact PWASession, the session key - opening 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8

22/04/16 13:03:32:625. [INFO] |  | USS | PDApp | P7Flex.ProvisioningNativeApplet |  |  | 16069. Running checkWorkflowType...

22/04/16 13:03:32:629. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_checkWFType

22/04/16 13:03:32:780. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. EU language null in PVPL. Adding ALL

22/04/16 13:03:32:781. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. EU language null in PVPL. Adding ALL

22/04/16 13:03:32:781. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. EU language null in PVPL. Adding ALL

22/04/16 13:03:32:781. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. EU language null in PVPL. Adding ALL

22/04/16 13:03:32:782. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_checkWFType

22/04/16 13:03:32:786. [INFO] |  | USS | PDApp | P7Flex.AppStartupCommand |  |  | 16069. Screen reader seems to be inactive. EnableEEP false parameter

22/04/16 13:03:32:792. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. getEndpointsByname...

22/04/16 13:03:32:796. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_getEndPointsByName

22/04/16 13:03:32:797. [INFO] |  | USS | LWANative | OPM |  |  | 16069. Product: This version of product is for GM

22/04/16 13:03:32:798. [INFO] |  | USS | LWANative | OPM |  |  | 16069. Extract URL -https://na1r.services.adobe.com/account/amfgateway2 for LEID-V7 {} AcrobatCont-12-Mac-GM

22/04/16 13:03:32:798. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_getEndPointsByName

22/04/16 13:03:32:799. [INFO] |  | USS | PDApp | P7Flex.AppStartupCommand |  |  | 16069. Endpoint Analytics: https://na1r.services.adobe.com/account/amfgateway2

22/04/16 13:03:32:801. [INFO] |  | USS | PDApp | P7Flex.AMTLibProxy |  |  | 16069. Path of the AMT of license does not exist, replace path relief AMT App path.

22/04/16 13:03:32:801. [INFO] |  | USS | PDApp | P7Flex.AppStartupCommand |  |  | 16069. Treatment of StartupCommand

22/04/16 13:03:32:802. [INFO] |  | USS | PDApp | P7Flex.StartWorkflowCommand |  |  | 16069. Start the processing of StartWorkflowCommand, detected workflow: EULA

22/04/16 13:03:32:804. [INFO] |  | USS | PDApp | Provisioning.ScreenNavigationCommand |  |  | 16069. Display screen: SCREEN_EULA

22/04/16 13:03:32:806. [INFO] |  | USS | PDApp | AAMShared.DynamicViewMediator |  |  | 16069. With screenID projection screen: SCREEN_EULA

22/04/16 13:03:32:810. [INFO] |  | USS | PDApp | P7Flex.ProvisioningNativeApplet |  |  | 16069. Retrieving list EULA language...

22/04/16 13:03:32:814. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_getEULALocaleList

22/04/16 13:03:32:814. [WARNING] |  | USS | LWANative | P7Native |  |  | 16069. Error in mdbOpenSessionNoCreate 8

22/04/16 13:03:32:814. [ERROR] |  | USS | LWANative | P7Native |  |  | 16069. Cannot create media DB session.

22/04/16 13:03:32:815. [WARNING] |  | USS | LWANative | P7Native |  |  | 16069. Error in mdbOpenSessionNoCreate 8

22/04/16 13:03:32:815. [ERROR] |  | USS | LWANative | P7Native |  |  | 16069. Cannot create media DB session.

22/04/16 13:03:32:834. [INFO] |  | USS | PDApp | P7Flex.ProvisioningNativeApplet |  |  | 16069. Made fetch list of languge EULA.

22/04/16 13:03:32:841. [INFO] |  | USS | PDApp | P7Flex.ProvisioningNativeApplet |  |  | 16069. Get the EULA for locale - es_ES

22/04/16 13:03:32:845. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_getEULA

22/04/16 13:03:33:062. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_openSession

22/04/16 13:03:33:062. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. pwa_openSession the Session key: 0D8EBB84-DEED-42D6-BE34-759233794432

22/04/16 13:03:33:064. [INFO] |  | USS | OPM | OPM |  |  | 16069. Build Version - 9.0.0.222

22/04/16 13:03:33:064. [INFO] |  | USS | OPM | OPM |  |  | 16069. Exploitation forest verbosity level set to 4

22/04/16 13:03:33:064. [INFO] |  | USS | OPM | OPM |  |  | 16069. Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1

22/04/16 13:03:33:065. [INFO] |  | USS | OPM | OPM |  |  | 16069. The schema version and the version compatibility of the schema are identical or superior to the current

22/04/16 13:03:33:065. [INFO] |  | USS | OPM | OPM |  |  | 16069. _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:33:065. [INFO] |  | USS | OPM | OPM |  |  | 16069. No record found for the fields in opm_getValueForKey

22/04/16 13:03:33:065. [INFO] |  | USS | OPM | OPM |  |  | 16069. Released the OPM refrence successfully at opm_freeLibRef

22/04/16 13:03:33:065. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_openSession

22/04/16 13:03:33:071. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_setAppXMLData

22/04/16 13:03:33:073. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_setAppXMLData

22/04/16 13:03:33:073. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Fact PWASession, the session key - opening 0D8EBB84-DEED-42D6-BE34-759233794432

22/04/16 13:03:33:078. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_getEULAVerXml

22/04/16 13:03:33:078. [FATAL] |  | USS | LWANative | Native-Utils |  |  | 16069. GetDataFromFile. File/Library/Application Support / Adobe / Acrobat AMT/Legal/eulaver.xml DC does not exist.

22/04/16 13:03:33:078. [ERROR] |  | USS | PDApp | P7Flex.ProvisioningNativeApplet |  |  | 16069. Unable to get the result tag everything to get eulaVerXml. Response received: < error > error getting EULA xml version < / error >

22/04/16 13:03:33:080. [WARNING] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. EulaVerXml Invalid argument when running getProductLine

22/04/16 13:03:33:084. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_getProductLine

22/04/16 13:03:33:285. [INFO] |  | USS | PDApp | P7Flex.CheckProxySettingsCommand |  |  | 16069. Checking the proxy settings...

22/04/16 13:03:33:457. [INFO] |  | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator |  |  | 16069. onRegister

22/04/16 13:03:33:458. [INFO] |  | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenBaseMediator |  |  | 16069. onRegister

22/04/16 13:03:33:459. [INFO] |  | USS | PDApp | com.adobe.aam.shared.view.mediator.component.ContentFooterMediatorC8C8C2D9 - DB09 - 5 81-5743 - 3DA39D520708 |  |  | 16069. onRegister

22/04/16 13:03:34:018. [INFO] |  | USS | PDApp | P7Flex.CheckProxySettingsCommand |  |  | 16069. Authentication Proxy check the status: 200

22/04/16 13:03:37:986. [INFO] |  | USS | PDApp | com.adobe.aam.shared.view.mediator.compositeComponent.ScreenEulaMediator |  |  | 16069. handleNotification: ComponentNotification.SHAREDFOOTERPRIMARYCLICK

22/04/16 13:03:37:987. [INFO] |  | USS | PDApp | P7Flex.SetEULAOnlineCommand |  |  | 16069. Online EULA setting

22/04/16 13:03:37:989. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Definition Online EULA for locale - es_ES

22/04/16 13:03:37:990. [WARNING] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. AccessToken Invalid argument when running setEULAOnline

22/04/16 13:03:37:995. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_setEULAOnline

22/04/16 13:03:37:996. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_setEULAOnline

22/04/16 13:03:37:997. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Definition of contract of license for locale - es_ES

22/04/16 13:03:38:001. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_setLicenseAgreementInformation

22/04/16 13:03:38:003. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_setLicenseAgreementInformation

22/04/16 13:03:38:004. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Closing PWASession: 0D8EBB84-DEED-42D6-BE34-759233794432 Commit: true

22/04/16 13:03:38:007. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_closeSession

22/04/16 13:03:38:013. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_closeSession

22/04/16 13:03:38:013. [INFO] |  | USS | PDApp | ProvisioningNativeAppletBase |  |  | 16069. Closing PWASession: Commit 0584F0C5-A1C7-4F3C-BB02-CDDACB5EC7D8: false

22/04/16 13:03:38:017. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_closeSession

22/04/16 13:03:38:020. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. End: pwa_closeSession

22/04/16 13:03:38:021. [INFO] |  | USS | PDApp | P7Flex.QuitCommand |  |  | 16069. Stop workflow with launchApp: true

22/04/16 13:03:38:023. [INFO] |  | USS | PDApp | P7Flex.ProvisioningNativeApplet |  |  | 16069. Show LaunchApplication path - Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

22/04/16 13:03:38:026. [INFO] |  | USS | LWANative | P7Native |  |  | 16069. Start: pwa_launchApplication

22/04/16 13:03:38:150. [INFO] |  | USS | PDApp | PDApp.AppletManager |  |  | 16069. UN-loading Applet - LWA_Native for the ID of the window - 1

22/04/16 13:03:38:150. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. Download the function finalize the applet ID - LWA_Native

22/04/16 13:03:38:151. [INFO] |  | USS | PDApp | PDApp.HostMessageHandler |  |  | 16069. Force received a narrow window message

22/04/16 13:03:38:152. [INFO] |  | USS | PDApp | PDApp.HostMessageHandler |  |  | 16069. Native message is sent

22/04/16 13:03:38:153. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Destroy the window with ID - 1

22/04/16 13:03:38:153. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Last destroyed window. Quiting request as an event (async)...

22/04/16 13:03:38:215. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. DestroyAllAPEWindow failed, EPA window counter is reset by destroying all APEWindow

22/04/16 13:03:38:215. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Terminal MessageQueueManager

22/04/16 13:03:38:215. [INFO] |  | USS | PDApp | PDApp.AsyncMsgProcessor |  |  | 16069. Closing the AsyncMsgProcessor message queue

22/04/16 13:03:38:215. [INFO] |  | USS | PDApp | PDApp.AsyncMsgProcessor |  |  | 16069. Terminal AsyncMsgProcessor

22/04/16 13:03:38:215. [INFO] |  | USS | PDApp | PDApp.MessageQuequeManager |  |  | 16069. Messages queue manager destroyed

22/04/16 13:03:38:215. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Closing the WindowManager

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Terminal NativeCommandHandler

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. NativeCommandHandler destroyed

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Terminal NativePlatformHandler

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. NativePlatformHandler destroyed

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Terminal ExternalGateway

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp.ExternalGateway |  |  | 16069. ExternalGateway destroyed

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Terminal ETSWrapper

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Closing of the EPAS

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Release all acquired locks

22/04/16 13:03:38:216. [INFO] |  | USS | PDApp | PDApp |  |  | 16069. Quiting Application

22/04/16 13:03:38:218. [INFO] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Initializing WindowManager native

22/04/16 13:03:38:218. [WARNING] |  | USS | PDApp | PDApp.WindowManager |  |  | 16069. Impossible to DestroyAPEWindow. Not found in the list window.

22/04/16 13:03:39:680. [INFO] |  | USS | IMSLib | IMSLib |  |  | 16183 | Build Version - 9.0.1.32

22/04/16 13:03:39:680. [INFO] |  | USS | IMSLib | IMSLib |  |  | 16183 | Exploitation forest verbosity level set to 4

22/04/16 13:03:39:681. [INFO] |  | USS | IMSLib | IMSLib |  |  | 16183 | Create an IMSLib instance with product Version...

22/04/16 13:03:39:682. [INFO] |  | USS | OPM | OPM |  |  | 16183 | Build Version - 9.0.1.32

22/04/16 13:03:39:682. [INFO] |  | USS | OPM | OPM |  |  | 16183 | Exploitation forest verbosity level set to 4

22/04/16 13:03:39:683. [INFO] |  | USS | OPM | OPM |  |  | 16183 | Cannot set default attributes for the file: / Users/edición/Library/Application Support/Adobe/OOBE/opm.db error: 1

22/04/16 13:03:39:687. [INFO] |  | USS | OPM | OPM |  |  | 16183 | The schema version and the version compatibility of the schema are identical or superior to the current

22/04/16 13:03:39:688. [INFO] |  | USS | OPM | IMSLibHelper |  |  | 16183 | Allocation of OPMWrapper succeeded

22/04/16 13:03:39:688. [INFO] |  | USS | OPM | IMSLib |  |  | 16183 | This version of product is for GM

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | IMSLib |  |  | 16183 | URL removed: dispatchlib https://ims-prod06.adobelogin.com

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | IMSLib |  |  | 16183 | Created the instance of IMSLib with LEID:V7 {} AcrobatCont-12-Mac-GM and endpoint:https://ims-prod06.adobelogin.com

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | OPM |  |  | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | OPM |  |  | 16183 | No record found for the fields in opm_getValueForKey

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | IMSLib_OPMWrapper |  |  | 16183 | Failed to get key value in OPMGetValueForKey area: OOBE subdomain: ProxyCredentials key: ProxyUsername

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | IMSLibHelper |  |  | 16183 | Cannot get the local db user name in getProxyCredentialsFromLocalStore proxy

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | IMSLib |  |  | 16183 | Get failed proxy to store information while creating the instance IMSLib Ex...

22/04/16 13:03:39:690. [INFO] |  | USS | OPM | IMSLib |  |  | 16183 | Running IMS_registerClientToGroup...

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | OPM |  |  | 16183 | Running opm_getRecords...

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | OPM |  |  | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | OPM |  |  | 16183 | No record found for the fields in opm_getRecords

22/04/16 13:03:39:691. [WARNING] |  | USS | OPM | IMSLib_OPMWrapper |  |  | 16183 | Has failed to get the list of keys in OPMGetKeyList

22/04/16 13:03:39:691. [WARNING] |  | USS | OPM | IMSLibHelper |  |  | 16183 | Has failed to bring the Group of buddy list to getBuddyClients

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | OPM |  |  | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | OPM |  |  | 16183 | No record found for the fields in opm_getValueForKey

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | IMSLib_OPMWrapper |  |  | 16183 | A failed by obtaining the key value in the subdomain: BuddyGroup area: IMSLib OPMGetValueForKey key: 0

22/04/16 13:03:39:691. [WARNING] |  | USS | OPM | OPM |  |  | 16183 | Error is impossible not executeGeneralSQLQuery. error: 8 errorMsg: attempt to write a readonly database

22/04/16 13:03:39:691. [WARNING] |  | USS | OPM | OPM |  |  | 16183 | SQL Query could not INSERT or REPLACE INTO opm_data (domain, subdomain, key, value) VALUES ('IMSLib', 'BuddyGroup', '0',' B89DAD9768CBD37B5BC084DA691263AD31892FAE67512C51341973C8D4C78 B60").

22/04/16 13:03:39:691. [INFO] |  | USS | OPM | OPM |  |  | 16183 | Permission problem while setting the value of database

22/04/16 13:03:39:692. [INFO] |  | USS | OPM | OPM |  |  | 16183 | Deleted the file opm.db with now recreate one with incorrect permissions default permissions

22/04/16 13:03:39:693. [INFO] |  | USS | OPM | OPM |  |  | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus as: 11

22/04/16 13:03:39:693. [INFO] |  | USS | OPM | OPM |  |  | 16183 | OPM.DB successfully updated for the fields domain: subdomain IMSLib: BuddyGroup key: 0 to opm_setValueForKey

22/04/16 13:03:39:693. [INFO] |  | USS | OPM | OPM |  |  | 16183 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:39:693. [INFO] |  | USS | OPM | OPM |  |  | 16183 | No record found for the fields in opm_getValueForKey

22/04/16 13:03:39:693. [INFO] |  | USS | OPM | IMSLib_OPMWrapper |  |  | 16183 | A failed by obtaining the key value in the subdomain: CSServiceMap key: AdobeAcrobat6 of OPMGetValueForKey area: IMSLib

22/04/16 13:03:39:693. [WARNING] |  | USS | OPM | IMSLibHelper |  |  | 16183 | Failed to retrieve user id default for the service, while fetchDefaultUserGUIDForClientID of treatment

22/04/16 13:03:39:693. [INFO] |  | USS | OPM | IMSLib |  |  | 16183 | No overlap of the DUKE entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup

22/04/16 13:03:49:061. [INFO] |  | USS | OPM | IMSLib |  |  | 16144 | Running fetchDefaultUserInfoForClientId...

22/04/16 13:03:49:061. [INFO] |  | USS | OPM | OPM |  |  | 16144 | _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:49:061. [INFO] |  | USS | OPM | OPM |  |  | 16144 | No record found for the fields in opm_getValueForKey

22/04/16 13:03:49:061. [INFO] |  | USS | OPM | IMSLib_OPMWrapper |  |  | 16144 | A failed by obtaining the key value in the subdomain: CSServiceMap key: AdobeAcrobat6 of OPMGetValueForKey area: IMSLib

22/04/16 13:03:49:061. [WARNING] |  | USS | OPM | IMSLibHelper |  |  | 16144 | Failed to retrieve user id default for the service, while fetchDefaultUserGUIDForClientID of treatment

22/04/16 13:03:49:061. [INFO] |  | USS | OPM | IMSLib |  |  | 16144 | Unable to get the default user for clientId in fetchDefaultUserInfoForClientId...

22/04/16 13:03:49:094. [INFO] |  | USS | OPM | IMSLib |  |  | 16144 | Running releaseData...

22/04/16 13:03:55:526. [INFO] |  | USS | OPM | OPM |  |  | 16377. Build Version - 9.0.0.222

22/04/16 13:03:55:526. [INFO] |  | USS | OPM | OPM |  |  | 16377. Exploitation forest verbosity level set to 4

22/04/16 13:03:55:568. [INFO] |  | USS | OPM | OPM |  |  | 16377. The schema version and the version compatibility of the schema are identical or superior to the current

22/04/16 13:03:55:568. [INFO] |  | USS | OPM | OPM |  |  | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:55:568. [INFO] |  | USS | OPM | OPM |  |  | 16377. No record found for the fields in opm_getValueForKey

22/04/16 13:03:55:568. [INFO] |  | USS | OPM | OPM |  |  | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:55:568. [INFO] |  | USS | OPM | OPM |  |  | 16377. No record found for the fields in opm_getValueForKey

22/04/16 13:03:55:569. [INFO] |  | USS | OPM | OPM |  |  | 16377. Released the OPM refrence successfully at opm_freeLibRef

22/04/16 13:03:55:572. [INFO] |  | USS | OPM | OPM |  |  | 16377. Build Version - 9.0.0.222

22/04/16 13:03:55:572. [INFO] |  | USS | OPM | OPM |  |  | 16377. Exploitation forest verbosity level set to 4

22/04/16 13:03:55:572. [INFO] |  | USS | OPM | OPM |  |  | 16377. The schema version and the version compatibility of the schema are identical or superior to the current

22/04/16 13:03:55:572. [INFO] |  | USS | OPM | OPM |  |  | 16377. _opm_handle_OPDReturnedStatus called with opdStatus like: 0

22/04/16 13:03:55:572. [INFO] |  | USS | OPM | OPM |  |  | 16377. No record found for the fields in opm_getValueForKey

22/04/16 13:03:55:572. [INFO] |  | USS | OPM | OPM |  |  | 16377. Released the OPM refrence successfully at opm_freeLibRef

Then... May I ask if anyone has a tip or idea on what can that I do next? Whatever it is will be very appreciated!

Thank you much in advance. I hodoring keep me waiting...

All the best,

uninstall any cc that is not already installed.

clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems

Restart your computer

Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

using cc app to install your programs of cc.

If this fails, post a screenshot of the error message (or the problem you see, for example, a tab Virgin apps in the app cc) and we can try and fix this problem.

or you can bypass the cc desktop application if you follow the 7 steps, you can download directly here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.

the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).

failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.

Tags: Adobe

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