Creative cloud storage reduced suddenly 20 GB to 2 GB.

Hello my name Khairuddin, my creative cloud suddenly storage reduced from 20GB to 2GB. Help, please.

You can see the transcript below:

Musturi: Hello! Welcome to the Adobe Customer Service.

Musturi: Hi Maria Teresa.

Khairuddin Nisa: Sorry Hi Musturi, I pay by monthly subscription.

Musturi: I'll be happy to check this. Let me 2-3 minutes while I look for information on your account.

Musturi: Thank you for your patience.

Musturi: Can I have the order number please?

Khairuddin Nisa: My order number xxxxxxxxxxx

Musturi: thank you.

Musturi: I'll be happy to check this. Let me 2-3 minutes while I look for information on your account.

Musturi: Thank you for your patience.

Musturi: I checked and I see you have membership creative cloud - Student Teacher Edition (one year).

Khairuddin Nisa: Yes, you are right.

Musturi: Marie Thérèse, I checked, and I see that you have 20 GB storage space.

Musturi: Just to confirm, may I know where do you find the 2 GB storage space.

Khairuddin Nisa: Sorry, I still have messages out of storage in my creative apps - asset - files of clouds.

Musturi: Could you please send the screenshot of it?

Khairuddin Nisa: I sent docx file.

Khairuddin Nisa: Your file has been successfully downloaded: Adobe01.docx.

Musturi: thank you.

Musturi: We always check on that.

Musturi: Khairuddin, waiting to log if it please your desktop application and sign in again.

Khairuddin Nisa: I tried, but still the same result. You out of storage.

Musturi: Finally, let me to you with a link to see if your Cloud creation have 20 GB or 2 GB.

Musturi: You will find the storage option.

Khairuddin Nisa: Yes, I've seen 9.2/20 GB. But I can't upload creative cloud desktop in my computer.

Musturi: excellent!

Musturi: Let me check that.

Musturi: Just to confirm, are you unable to download any file on your desktop?

Khairuddin Nisa: I tried to re-download my desktop folder to creative cloud. I'm happy it's working. Now my storage 45,81% used before as 100% used. Thanks Musturi.

Musturi: You're welcome.

Musturi: I'm glad to hear that.

Musturi: given that we have not heard from you for a while, we will now finish this cat.  Please click once again to chat with us if we can be of further assistance.

Musturi: Please contact Adobe.  We are available 7 days a week, 24 hours a day. Good bye!

Tags: Adobe

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