Creative cloud updated and now all my CC files are missing

I've updated CC 16 days. I noticed that a lot of my CC files are missing. I talked to technical support via chat, they could not solve the problem, then spoke to someone up and don't always no will. They say that Adobe do not back up anything. The question is when CC updated, deletion of 8 months of work. It's ALL gone and everything I was told it is I have to recreate all the work again... I'm still waiting for a call form adobe and am not very happy. 1000's hours of work GONE og!

Hello

Have you created a backup on creative cloud or a hard drive to your work?

Try to search your files by using the steps in this KB doc. missing user files

Kind regards

Nicos

Tags: Adobe

Similar Questions

  • Photoshop Creative cloud updated and now my plugins are not installed

    What a pain in the butt. Creative cloud updated to version 2015 and now I have to go back and reinstall all my plugins! What a pain in the a$ $. Can you people get your stuff together and stop doing things that waste my time.

    Robert,

    Please see this link for more information:

    Guinot

  • I got cs6 and indd cs5.5. I uninstalled 5.5 and now all my indd documents are missing the icon and does not open. Windows 8

    Don't know why cs6 and indd cs5.5 are on this computer windows 8, but I uninstalled cs5.5 (thinking that cs6 could open them) and now my files does not open directly and the icons are white.

    https://helpx.Adobe.com/x-productkb/policy-pricing/CS6-product-downloads.html

  • I restarted my ststem and now all of my favorites are missing.

    I have installed all add ons and I looked at other options for the restoration of the bookmarks, but none of them worked. the drop-down list that displays Web sites I frequent is also empty. I lost a lot of favorites, and I'm a little upset about it.

    First of all, you can make a backup of your profile folder. It contains (or should contain!) your database of bookmarks and a folder of backups. For backup of Firefox, see back up your information. (You can copy the profile together somewhere outside the Mozilla folder folder).

    Have you seen this article: lost bookmarks | Troubleshooting | Firefox help?

  • I upgraded to all creative cloud applications and now it won't let me use applications such as Illustrator for my trial is up. I was told that my subscription was for all applications!

    I upgraded to all creative cloud applications and now it won't let me use applications such as Illustrator for my trial is up. I was told that my subscription was for all applications! Should I just uninstall and reinstall because I'm being upgraded or the technicians have been too lazy to change my subscription?

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

    Mylenium

  • I checked automatically do this and now my email pdf files are automatically save. How to reset it

    I checked automatically do this and now my email pdf files are automatically save. How to reset it

    Hello

    You can change this setting in:

    • Tools (or

      ) > Options > Applications

    • Look for 'Portable Document Format (PDF)' and modify however you want the file to process.
  • All hard disk files are missing!

    I opened this morning Lightroom to find all my latest files are missing. I put all my images on a disc external hard when can I import into lightroom and they normally appear. Currently, there is nothing else than to 2 years showing images (which aren't really there because they have been deleted, so I'm the? symbol) I have been in file > opened recently and I don't have an option to choose and it does nothing. How to bring back all my recent files?

    Thank you

    You can check the version of LR on the Help menu (System Info). Check that the version corresponds to what you think you have. However, as you use the same icon as always, it is probably not this problem but it is possible that your shortcut has changed by the operating system. Your external drive disconnected by accident? If it is mounted in the same location - i.e. the same volume name (Mac) or the letter drive (windows).

  • Virtually all of the files are missing after you import the catalog.

    I'm NOT sure that has nothing to do with lightroom, except that yesterday my files were all there, now, they are absent.  It could be a hard disk failure.  Its just strange that it affected only the files that I tried to interfere in my lightroom catalog today.

    Well as out of town, I pulled a few thousand photos and them ingested on a daily basis in a new lightroom catalog that I created on my laptop.  Files imported into a USB external drive.  The laptop is win 10.  It is on the latest version of lightroom, CC.  Yesterday, everything was going well with the catalog, disk, and files.  All were there.  The catalogue and the photos were on the same drive.  The laptop was listed as the letter 'g ':

    Once I went back to the office today, I wanted to import pictures to my largest catalog on my desktop.  I have used this external hard drive for all my new photos in 2016.  On this PC, Win 10, the letter of the external drive is also "X:".  I started lightroom in my big catalogue very well.  I chose to import from a different catalog, accessed my X Catalogue outside in the car and started importing without a copy of the files.  This should leave the files in the same location.  It took a little more time I expected to import this catalog.  When I went to the structure of folders inside lightroom, it seemed that all the files have been imported correctly.  But there was a "?" from the folder.  I assumed that I just needed to do a "find" on the X drive as I thought that my lightroom catalog could have been pointing to the G drive.  Locate, but cannot find the files.  I've used windows explore to browse my files and the folders and files were all missing, with the exception of a folder where I shot some photos with a camera, about 100 photos in all.  Thousands of photos from other cameras were all absent.

    So next time, I ran a scan disk and windows came with a message of repair.  The repair said that it worked successfully.  But I looked in the Explorer, the files were still missing.  I ran a scan disk again and no error found.

    I looked in the trash on the desktop and there is no files on this disc.  If the missing files are still missing.  I had not saved the files yet since they were really vacation photos and have no critical and since I was going to save them after that I spent in review on the workstation.  Some are still on the cards and could be retrieved.  But I formatted my main map at least a couple of times and I'm afraid that most would have been crushed and is more viable, even using the card recovery software.

    Before you begin importing today, I don't check the disk to make sure that all my files were there.  There is no error in windows at startup and I don't mind just to check in Explorer or open the 'new' catalog first.

    1. Could Lightroom have somehow deleted files and can they be retrieved?
    2. Assuming that it was a Windows / hard drive error, can anyone recommend a program attempt to recover files lost like that?  Given that the entire folders, sound also lack if the index of the obtained partially erased disc.  But maybe the files are still there.  Then there is a program to search for them?

    Note that the other files on this drive all seem to be good.  The only missing are import of today.

    It is drive X:, but the files are not there.
    portable version is 2015.6

    Desktop version is 2015.5

    The

    Somehow, the windows removed them.  I use EaseUS data recovery to retrieve them.  He had no problem finding the files.  So I guess we can mark this resolved.

    Thank you.

  • I've updated to the latest version and now all my color settings are confusing. Open old files shows wrong colors. What can I do?

    Open the old files poster colors wrong unless I switch to "Monitor RGB" and turn on "Proof colors" in the view menu.

    Exporting jpg files gives me files that look different in each browser. Many of my images take on a lighter yellow cast. I know there are issues with the help of profile being different between browsers, but I've never had this problem before. All my different when PSD files I open them and export differently than before.

    Even my Color picker displays more pure gray, but gray yellow in them. With the evidence mentioned above, color settings, I select in the picker look nothing like what is actually painted on the canvas. I see gray on the canvas but yellow gray in the color picker.

    I remember spending a lot of time setting up my color settings in my previous version of Photoshop. They seem to not have been migrated to my new version, and I don't know how to recover or configure again.

    The upgrade should not create these fundamental differences with my settings and workflows. I work almost exclusively with screen images and websites and I have no idea how to proceed. I can still function normally with my old files and the product is basically useless for me as it behaves now.

    I'm desperate. What can I do?

    Robinson-Adobe says:

    Open the old files poster colors wrong unless I switch to "Monitor RGB" and turn on "Proof colors" in the view menu.

    That what is disable display color management chain - IOW take your profile instructor out of the loop. Which means you have a bad monitor profile, probably a sent through Windows Update.

    The real solution is to use a standard to make a new profile, but if you do not have one, use sRGB IEC61966 - 2.1 for now. Go to control panel > color management:

    Be sure to restart Photoshop to load the new profile at startup.

    Color settings won't leave anything here, and don't change anything. Color settings is to manage document profiles - but the issue here is the profile of the monitor , which is something different treated elsewhere.

  • NEED HELP as soon as possible update for Premiere Pro CC 2014 and now. The MTS files are not taken into charge/no recognized

    I have Windows 8

    3.4 Ghz 8 Intel Core i7

    32 GB of Ram

    PPCC2014

    I used first Pro CC for the last year or two and. The MTS files worked very well.  Since I've updated.  Can I use is no longer. MTS files.

    notsupported.JPG

    I sync all my images using plural eyes.  I've updated the plural eyes to make it work with the update new first Pro CC 2014.

    I tried to go back to first Pro CC; However, that has been updated as well.  It does not recognize the. The MTS files, but it does not matter the new .xml successfully created from the plural eyes 3.5

    If anyone knows help or workaround so I can complete my episode of TV.  It would be great.

    Also, I would prefer not to have to transcode anything.  Hours, hours and large files don't really work.

    I also looked in repacking.  I understand that clipwrap is perfect for that. However, I have Windows not Mac.  Other options look much too involved.  I would really just my Premiere Pro to work the way it's supposed to.

    Adobe Media Encoder is wrap?

    In any case, any ideas would be useful.

    Thank you

    Try to rename the parent folder containing the MTS clips.

  • My license complete creative suite tells me that my trial has expired and now all programs are not available for me. What is going on?

    After 3 years, my suite fully licensed creative returned unexpectedly to a trial. Today it tells me that my trial has expired, and now all of the programs are not available for me. What is going on?

    Trial opens at the launch

  • All my programs files and personal files are missing

    All my program files are missing (menu start - click 'all programs' - and it shows 'empty'... but if I taper type in an .exe application, then right-click and run as administrator, it works.)  In addition, all of my documents and photos disappeared.  I went completely through the computer and they simply went (value years of family photos).  Winundelete tried and it did not, so I guess that they are not simply deleted.  Any help?  I'm really confused.  (for the only system restore restore point before that the problem does not help)

    Have you seen evidence that you have been infected by malicious software recently?

    In an Explorer window, click on organize, select folder and Search Options. On the view tab, select Show hidden files and folders and apply them.

    You can also use the unhide.exe program, which is located towards the end of tis section.

    http://www.bleepingcomputer.com/virus-removal/remove-Windows-restore

  • Hi, I'm trying to update 'apps' in creative cloud Setup, and I'm just an endless loading spinner so I can't see or select one of my apps to update. Thanks for any help.

    Hi, I'm trying to update 'Apps' in creative cloud Setup, and I'm just an endless loading spinner so I can't see or select one of my apps to update. Thanks for any help.

    Screen Shot 2015-11-22 at 10.50.01 AM.png

    N ° 1)

    Launch the activity monitor and force them to leave Adobe all the processes like creative cloud, CoreSunc, AAMUpdater... etc.

    Step 2)

    (1) right-click on the icon in the Finder, then select 'Go - To' folder.
    (2) you will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

    ~/Library

    It will open the folder of the user's library.

    (3) then navigate to Application Support > Adobe > OOBE. Open the OOBE folder and Opm.db bin file.

    Step 3)

    1) click the icon of the Apple menu and select System Preferences, and then click Network.
    (2) choose the network that is currently connected to the internet can you Ethernet or Airport (Wireless).

    (3) then click on the Advanced button, then click proxies.
    (4) slot 'Select a Proxy Server to configure' uncheck all the proxy check the boxes, then uncheck "Use FTP Passive Mode (PASV)".
    (5) then click on the Apply Now button.

    Restart the Adobe Creative Cloud and sign and select.

    Always the same?  Let me know.

  • Cannot update Creative cloud update Win7 error 1. The solution is to UNINSTALL all ADOBE applications THE?

    Cannot update Creative cloud update Win7 error 1.

    The only solution that I find in the forums is to remove ALL Adobe applications and reinstall.

    Seriously?

    No need to uninstall other Adobe applications, except Adobe Creative Cloud desktop application.

    Follow the procedure below:


    Uninstall Adobe Creative cloud only.

    Using creative cloud | Uninstall the creative cloud desktop application

    Restart Computer after uninstalling cloud creative app.  Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.

    Disable the firewall temporarily.  [Optional step]

    Step 1:

    Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

    Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Step 2:

    Navigate to C:\Program Files (x 86) \Adobe.

    Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

    Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

    Step 3:

    Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

    Type below command and press the enter"" key.

    AppData

    Then go to the Local > Adobe.

    Open the Adobe folder and delete folders named AAMUpdater and OOBE.

    Step 4:

    Then, download and install the Adobe Creative Cloud app and check.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

  • My subscription Creative Cloud amounts and the teacher would not be repeated even after update payment information

    My subscription Creative Cloud amounts and the teacher would not be repeated even after update to payment information. I tried many times in the past two months, updating credit card information and I was never renewed. Subscription keeps saying expired beyond the 24 hour mark it says it will take. I have double and triple checked the information of credit card and have recorded several times. I also never get an e-mail confirmation or an e-mail saying that he had a problem. It is also very frustrating that it doesn't seem to be a customer service number to call especially for customers who have paid for the subscription of creative cloud. Help, please!

    Phone support | Orders, returns, exchanges

    http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

    To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
    Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

    Creative cloud support (all creative cloud customer service problems)
    http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

Maybe you are looking for