Creative cloud will not update or uninstall.
Hello
I use Mac OS X EL Capitan 10.11.5
I subscribe to creative cloud for photographers.
Everything was going well until I noticed that the ikon creative cloud appear not in my top page wright conner. I tried to update on adobe.com, and I noticed that the window of the creative cloud will disappear during the update. When I checked the process in activity monitor, it will show that it does not, and then it just closes.
I tried to download the new creative application but during installation that it give me error 86 - a different version of the creative cloud is running. Then I tried to uninstall the creative cloud together. It allows me to do, it is said that the other application use it yet. I uninstalled Photoshop, Lightroom, Bridge, everything I could... Same question.
Then I fallow instruction from the help topics to go to Applications - Adobe installation and noticed that all the things in this folder are seen "Alias" in the types of requests, and I can't do anything.
Now I'm stuck. If I try to load the creative cloud from Applications, it says "Application"Creative cloud is not open more"I can't update, I can't delete it, I have no more than Lightroom or Photoshop...
Can I have some help please!
Hi Oxanan88440522,
In this case, please uninstall creative cloud and rename all the files Adobe After taking the backup of your files / plugins.
Please refer to uninstall creative cloud: use of the Adobe Creative Cloud cleaning tool to solve installation problems
Please see the link to rename / remove folders from Adobe After the creation of the back to the top (do not forget: it will remove also all old if installed Adobe applications): Remove already installed the Adobe application files. Mac OS X
Once done then please restart your machine and install again the creative cloud.
Please let us know if it helps.
Kind regards
Shelly
Tags: Adobe
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