Creative Manager of cloud - download error - cannot update apps

It is a recurring problem for me.  Is this MAO or the new MAC, when I try to access the applications and updates, I get a download message (see photo) error that does not allow me to update or download apps.

20130620aamerror.jpg

After having experienced this with the MAA in may, Adobe supports as much as me with a work around which amounted to create a new user on my computer and installing the MAA for this user.  I was then able to update applications I had previously installed and install two more applications on my machine.

Now, I encounter this problem again - even for the default user on my computer and now for the new fake user, I created according to the instructions from Adobe support.

I use Windows 8, Google Chrome browser (I can't update the applications through Adobe, either).

I would like to get a handle on this issue and get it fixed once for all and, hopefully, without having to create another "ghost" user, so I can update and install applications.

Thank you.

For my question, I finally found a debate of another user who knows what appeared to be a similar problem.  I don't know why AAMUdater is of such havoc for some people but not for others.  "It's a mystery.

I had to view the appdata folder (I am running windows 8):

Windows key + R

Type "explorer".

Click on the "View" tab

Check the box next to 'hidden' in the unhide

Then, I was able to find the AAMUpdater folder:

Users/username/appdata/local/Adobe/AAMUpdate.

I renamed the file from AAMUpdater to oldAAMUpdater (just to make sure that that was the problem) and and voila!  Success.  I could open the Creative Manager of cloud and update existing applications and download new applications.

You, David, thanks for your suggestion.  Because I was not having a server error I do not think that this difficulty could relate to my problem of the anonymous download error.

Tags: Adobe

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