Cross-platform upgrade question

I'm posting this question here, as I've had less than satisfactory results from ask customer support about this. I know that this forum is moderated by some great people at Adobe and hope someone can clarify this matter for me.

I currently own CS3 Design Premium for Windows and need to buy CS5 for Mac. A search for 'Cross-platform swap' on Adobe has led me to this page: http://kb2.adobe.com/cps/405/kb405819.html. However, the instructions do not match what is available on the support page. Under return/exchange/refund , I have only the following options:

  • Duplicate command
  • Product not performed / works as expected
  • Incorrect update bought
  • Bought the wrong product/platform/language
  • Delivery problems
  • Cannot download the order
  • Wrong product delivered

None of these options is correct as described in the article. I decided to discuss with the customer and the representative told me that all I had to do is shut down the upgrade and I could choose what platform to install on the first run. Really? The representative stated that CS5 included two disks, one for installation of Windows and the other for OS X. He assured me that I would have no problem to install CS5 on my Mac upgrade, although I've never installed CS3 on this machine.

I am skeptical about this approach for two reasons: one, Adobe has never offered together Win and Mac disks for versions of CS. Two, when I go to the pre-order CS5, I need to make a choice between platforms.

Has Adobe changed its mode of delivery of Creative Suite products? Are really included two disks of platform? If this is not the case, there are two things that must be accomplished:

  1. Article http://kb2.Adobe.com/CPS/405/kb405819.html must be corrected. Cannot perform the steps as described.
  2. Representatives of support for customers should be advised that they provide incorrect information regarding cross-platform upgrade procedures.

Finally, I need information correct on how to go about upgrading my CS3 to CS5 Mac Windows. I buy an upgrade disc and use my CS3 serial number to install? I do some sort of return and if so, how?

Thanks in advance to anyone from Adobe who is willing to take the time to answer my question.

Line background here, you need to call Adobe to do this. A cross-platform swap is possible only for the current versions.

What you need to call and tell them that you want to upgrade Windows CS3 to CS5 Mac. It's as simple as that.

Bob

Tags: Creative Suites

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