CS5.5 Master Collection downloaded, but Photoshop does not
Hello!
I am currently using Windows 7 Ultimate on a PC and I downloaded the trial version of CS5.5 Master Collection from Adobe and Photoshop is the program I want to test... but for some reason any it is working properly. When I start Photoshop, it opens fine, but when I try to open a picture to change, it gives me a Message of ERROR, then stop the application. What about other programs, they seem to work, but I have not tried to check all out them.
Here is the message I get when I try to OPEN the image to change:
"We encountered the following problems: setup initialization failed." This could be due to a missing file. Please download Adobe Support Advisor to detect the problem. »
But, when I click on the link Support Advisor in the pop-up window, it opens a new tab that says "Adobe Support Advisor has been abandoned", then it returns me on the support forum for assistance.
1. can I remove Photoshop x 64 Adobe in program files, since you can't do it in the Add/Remove Programs section without removing the entire Master Collection. Then, download Adobe Photoshop as a single program and add it to the adobe folder? Or would I need to do something else...?
2. can someone please tell me what I should do to get the Photoshop work, or how to fix the installer?
Thanks for your help in advance!
Hi Dk,
Try the suggestions by kglad in this discussion in which a user has experienced a similar problem: failed to initialize the installation of adobe.
If renaming the folder in OOBE or using the troubleshooting logs does not help, you will have to indeed uninstall, clean using the cleaning tool cloud creative to solve installation problems and reinstall. The uninstall program Adobe in general allows you to remove individual programs within a suite: uninstall Adobe Creative Suite 5.5 or Creative Suite 5.
To reinstall, you can run the installer from the CS5.5 Master Collection and select Photoshop. I guess you can also download and install the individual version of Photoshop CS5.5, but he will not be part of your collection (location of the record, that I wouldn't recommend, will change in movement). Having Photoshop as part of the suite can be important to you if you just want to run the trial without having to activate, which I assume is the case. If do not want to turn on at the end, however, the individual version of Photoshop CS5.5 wouldn't recognize your Master Collection serial number.
Tags: Adobe
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