CS5-> CS6 upgrade hangs, block the windows Task Manager, does nothing else

Got the CS6 Design Standard update, hoping to upgrade from CS5 Design Premium. Could it be the problem? I don't have all the added bonus and this stuff is ridiculously expensive.

In any case, I put the disc, nothing happens. I run the set - up.exe, the disc spins, then nothing continues to happen. I watched it for up to 5 minutes and nothing.

Set - up.exe isn't in Applications, but it's in the process in windows Task Manager. However, there is no real activity at all. When I try to end the process, WTM crashes. I have to every hard reboot or eject the disc in order to recover.

What gives? I can post PDApp.log if need be, but I don't know how much help it will be.

W7 Pro 64-bit

So it turns out that it was the reader. I installed an internal DVD SATA drive and it ran the update without fault. Just in case someone else stumbles across this post with a similar problem, make sure that you do not install the update of an external USB DVD drive, specifically a Samsung SE-S084. It won't work.

Thanks for the help guys!

J

Tags: Adobe

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