CS6 download on the new computer from old computer

I can't download CS6 on the new computer. I disabled it on the old computer and loaded CS6 file in the download folder on the new computer, when I put in place/install with serial number, it indicates the serial number is valid but a product calling is not found on this computer, what am I doing wrong, someone can help me please? Thank you, John

Hi JohnCrowleyBantry ,

Welcome to the Adobe Forums.

You have an Adobe upgrade license.

You must enter the serial number for the previous version of the product selected in the menu to the left of the serial number fields.

If you cannot solve the problem, please let us know that we use a process called unlocking to work around the screen upgrade serial number .

Please answer for any assistance.

Thank you

Tags: Adobe

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