CSA 5.2 agent not starting not not on Win XP.

Hello

Even if this happened to me once before, I not had this problem once again so far. The agent apparently installs ok, restart the workstation, but on reboot it is not displayed by the operating system to the system tray and can be reinstalled or uninstalled. During the reinstallation of attempts, a window opens saying 'Unknown error when running startup files' and when you try to uninstall, "Setup was unable to stop the service officer of CSA." The installation will be interrupted"it is a custom kit. I know that it works at least in part because it prevented an application to capture the keystrokes. The PC is Windows XP Professional, version 2002, Service Pack 2. According to the Release Notes, it fits the criteria. Do you have a suggestion?

Thank you

Guido

It is likely that there is no rule Agent user interface associated with the host.

In the absence of a rule of the user interface, the host will not display the red flag in the system tray.

It will not also any change agent via reinstall or add/remove programs because you cannot meet all requests.

Tom

Tags: Cisco Security

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