CTMS 1.8, CTS Manager 1.8, CUCM 8.6.2

Similar Questions

• Change of domain in the CTS Manager invalidate the license?

  I need to change the field used in the existing CTS-Manager, but I'm afraid that if I do so, the license will be becomes invalid and CTS - Man will be unusable until I can get a new permit. Will be invalid license if I changed the domain?  I know that I need to import the LDAP server certificates and exchange news, but I want to assure you that I do not lose the license. I couldn't find the answer in the documentation. Help, please.

  Thank you

  Tony

  Tony:

  CTM is installed on a physical server or VM Ware?

  On your question - change the domain name on the CTS Manager will change the MAC license, which would be non - I just tried to change only the domain name on my MC in the laboratory, and after it restarted, the MAC license remained unchanged.

  If you change the DNS servers, however, the MAC license will change - seen elsewhere on the field and in my lab.

  As a general rule:

  On a CTM installed on a physical server license MAC will not change if you change the name of domain/DNS.  It must always be the same.

  On CTM as VM, MAC license will only change if you change some settings.  The MAC license is generated according to certain parameters, so if you change those, MAC license will change accordingly.

  I still need to find a specific list to the Community trade mark as to what will change the license MAC, but it should be similar to the list of items found on the side CUCM:

  http://www.Cisco.com/en/us/partner/docs/voice_ip_comm/CUCM/rel_notes/8_0_1/Delta/VMware.html#wp1054450

  HTH-

  Tina

• HD CUVC/CTS-Manager

  I have a SD 3115 MCU on our telepresence system, but now we have a capable 5230 of interop HD.

  Everything works fine when component him perfoming Ad - Hoc, but in CTM, I can't change the "SD" to "HD" under settings-> interoperability with videoconferencing process - the ability to change the ICF in 720 p is grayed out.

  I released then deleted the MCU and there is no regular interop session.  Is there something else I need to check if I change this setting?

  Hello

  In order to activate the HD (720 p), you must make sure all your codecs and MARKS are on code 1.6.x.

  In CTM: Support - rooms - capacity - check the versions of all the codecs

  Kind regards

  Shashi

• TP Installation

  Hello

  I am new to telepresence, and I got a job to establish the environment of Cisco WebEx One Touch Meetinig Teleprence. have got facilities such as below:

  MCS-7835-I3-ECS1, CTS 3000 codec; the documentation seems there is Server/service as Community trade marks, CT-manager and CUCM.  My question is: what equipment should perform such services, or need to connect remote CUCM?

  It would be better if can get more information

  I would recommend starting with the 'prerequisites' here:

  http://www.Cisco.com/en/us/docs/Telepresence/cts_admin/webex_solutions/guide/cts_webex_pref.html#wp1010482

  The WebEx OneTouch feature requires a CTMS (MultiPoint Switch), CTS-Manager & CUCM to implement. You can use the Commerical Express option to combine on a single MCS Server (there are some drawbacks with the number of users, etc.), see here for more details on this:

  http://www.Cisco.com/en/us/partner/docs/Telepresence/cts_admin/Commercial_Infrastructure_Solution/guide/bundle_solutions_info.html

• Manager CTS & 2008 R2 domain controller?

  Hello

  Documentation Manager 1.6 CTS indicates clearly that 2008 R2 as a domain controller is not supported, but what about the CTS Manager 1.7? I tried to find this information, documentation, but has not found statement clear on the supported or not supported.

  / Mikko

  Hi Mikko,

  Support for Windows 2008 R2 domain controller is currently roadmapped for next version 1.x - currently planned for 1.8.  1.7 it has not been officially tested, so it is not officially supported.

  As you have indicated, Cisco noted in the Administrator's guide for 1.6 it is not supported. Documented were errors when running the prequalifcation tool as well as noting the support of Microsoft matrix which also has its own requirements for Exchange version compatabilities:

  http://TechNet.Microsoft.com/en-us/library/ff728623.aspx

  -Paula

• Can we replace the primary codec CTS 3000 with CTS 1000 codec

  Hi all

  Please correct me if I'm wrong.

  Physically CTS 1000 codec and CTS 3000 Primay Codec is the same air, I would like to know what is the difference between the two codecs.

  Suppose if I replace the main codec CTS 3000 with codec CTS 1000 it'll work?

  The difference is only between the firmware... ??

  If I try to download the firmware CTS 3000 in CTS 1000 codec does?

  Also add codec CTS 1000 in CUCM as Codec CTS 3000?

  Kind regards

  Nikhil Jayan

  Nikhil,

  Are the only thing you need to know about 2 codecs GEN 1 or GEN 2. On the GEN 1 all the microphones connect to the primary codec. On the Gen 2 microphones connect through the audion expansion area. You can see the difference on the codecs on the Gen 2, you can see 1 connection for the Center microphone and a connector square for the cable to the AEB.

  Other codecs are exactly the same. Endpoint gets its configuration file in Communications Manager. So once go you MAC address and restart the endpoint it will go the new configuration file. If you use a CTS Manager, you will need to go into the Application user in the CUCM and move the MAC address of available for controlled devices. You will then need to make a discovery of the room in the CTS - Man.

  The firware for both codecs are the same.

  I hope this helps out.

  JD King

• Problems with the registration of the CTM to CTSMan

  Hi all

  Is there a constraint of time return on registration of a CTMS to CTSMan.  We have 2 CTMS on Slough, United Kingdom and the other in Ohio, United States.  Our CTSMan is also in Slough.  The Ohio CTMS base seems to be okay at the beginning, but then the errors appear where CTSMan said Community trade marks could not authenticate.   The credentials are correct, so my suspicion is that CTSMan expects that there will be a recognition of the Ohio CTMS fast he is received (the round trip time is 109ms)

  What sounds right?  What is the recommended method to resolve this problem?

  Sincerely, Glen

  Hi Glen:

  If 109ms is RTT of the Ohio CTMS CTM in Slough, which should be good.  Finally, I checked the default deadline for registration was two seconds.

  In your CTS-Manager, you have your servers of CTM is entered with the IP address or host name?  CTS-Manager/CMTS is configured with specific DNS servers?  CTS-Manager/CTMS versions (I assume you're in 1.7 or 1.8 on both)?

  A more common cause of what you describe is lack of DNS. Make sure you have your DNS servers configured to solve for the CTM in Ohio, in addition to the MLC to Slough.  Periodic audits are are on the Community trade mark and of Community trade marks.  It is in Chapter 8 of our of CTS-Manager Install/Admin guide:

  http://www.Cisco.com/en/us/partner/docs/Telepresence/cts_manager/1_7/Admin/ctm_instalCTS_M.html

  You can issue "utils network host" from the CLI of the CTS Manager, and "utils network host the CLI of CTM to see if either fail to solve.»

  "Configuration of DNS for before name resolution is required for CTS-Manager and all servers configured in the CTS Manager.  All server names can be resolved by the DNS of CTS-Manager and CTS-Manager server name can be resolved by DNS to all other servers. »

  Also, make sure that the appropriate ports are open between the CTMs and CTM (if the servers are secure and it is a new installation, I would definitely check this). Here is the list of ports:

  http://www.Cisco.com/en/us/partner/docs/Telepresence/security_solutions/ctss_app_a.html

  If neither of the above seem to be the issue, then a TAC case may be a good idea, so we can take a look.

  HTH-

  Tina

• CTS 3000 on the internet using the VCSC e VCSEX

  Hi all

  One of our clients currently use:

  2 CTS 3000

  1 CTS 1300

  CUCM

  CTS Manager

  Multipoint switch

  He must now make calls through the Internet.

  My questions are:

  Can I use a firewall traversal with VCSC solution in the trunk with the CUCM?

  If I use this solution one CTS can relate to each other on the Internet?

  If he can do this call, the screen is the classic with three monitors?

  Do I have to use the telepresence server to generate the call?

  Thanks in advance

  Best regards

  Sandra

  Hi Sandra,

  You can use the following configuration

  CTS > CUCM > Sip Trunk > VCS-control > VCS-Highway > Internet > endpoint on the Internet.

  Please note that if you use no endpoint 3 screen, the display will be one screen only, because this wont be a negotiated TIP call.

  For the best experience, you can use the telepresence server to allow the appeal and make your CTS and interest user join the GST. So multi-screen experience is preserved.

  Kind regards

  Sagar

• Verification of CTS - MAN multiple capabilities of doman (forest) AD

  According to the release notes located here:

  http://www.Cisco.com/en/us/docs/Telepresence/cts_manager/1_8/release/ctm_rn1_8.html#wp72803

  It is said that CTS - MAN supports multiple Active Directory forests since 1.6.x.

  Maybe I'm paranoid, but I interpret this to mean can I implement field multiple "users" each having a totally different root.

  So I'd have an A (dc = DomainA, dc = com) domain user, another user in domain B (dc = DomainB, dc = com), and yet a user 3rd field C (dc = DomaineC, dc = com).

  I ask because I've deployed this dozens of time server, but I've never had a multiple domain (not subdomain, which is different) solution and I just make sure I'm covered.

  Unfortunately, no, this isn't what multiforest means about CTS-Manager. Domain is different from the forest in Microsoft jargon.

  You can configure CTS-Manager with several areas in the * same * forest simply by adding each area under the domain of the user container.  In this case, you have more than a forest.  For example:

  Forest: SOCIETE.com

  Domain name: us.company.com, eu.company.com, apac.company.com

  Default context: DC = company, DC = com

  Containers of user: DC = us, DC is company, DC = com, DC = EU, DC is company, DC = com, DC = apac, DC = company, DC = com

  If you want to specify the containers of users within each area, depending on the scenario above, then the configuration would be similar to below (according to the existing distribution of the AD, of course):

  User container: CN = Users, DC = us, DC is company, DC = com, CN is Users, DC = EU, DC is company, DC = com, CN = Usere, DC = apac, DC = company, DC = com

  I believe in the 1.7 documentation areas by peers, they are called:

  http://www.Cisco.com/en/us/partner/docs/Telepresence/cts_manager/1_7/Admin/ctm_cfg.html#wp1092434

  Caution: we met real problems of authentication using the scenario above, if set up under CTM for Exchange account does not have rights/permissions to access resources in other areas, particularly in large organizations.  However, the above may work.

  Multiforest, Microsoft supports two deployment methods - between forests and forest resources.  CTS-Manager, we support that the model of forest resource - in a forest, you have the resources Exchange (rooms) and the other you have a forest of authentication (users).  There are user accounts disabled in the Exchange resource forest associated with users in the forest of authentication.

  More information can be found here:

  http://TechNet.Microsoft.com/en-us/library/aa998031.aspx

  For the configuration of the CTM, the first of all and so by default and the second LDAP in CTM contains the forest of authentication server LDAP in CTM must contain the Exchange resource forest.  The Exchange Server that is configured in CTM must be the forest where, of course, Exchange is installed.  This should already be installed on the back-end of the client before deploying the CTS Manager.

• Codec 3000 + CUCM 8.5 + 7975 G

  Hello

  1 impossible registry by adding device manually while reg car is ok

  2 connection to the codec ip phone cannot display the telepresence (codec cannot detect the ip phone)

  3. There is no option of setting up WebEx on cts Manager Server (license?)

  Advice will be appriciated

  Manually the registry will work if you have set the correct device type, mac address and DN for the codec and ipphone codec.

  Make sure you have the right phone Service applied to the ipphone for xml interface and make sure that the url of the authentication on the ipphone server is directed to the codec.

  What version of TP man do you use?

  Sent by Cisco Support technique iPhone App

• List of the meeting scheduled on Cts Midlet lost

  Hi all

  Customer noticed when they made manual call after this meeting list lost in the menu midlet.

  Meeting list does not appear until someone schedule another meeting.

  Y at - it an idea for this weird problem?

  Kind regards

  Baris.

  Baris,

  It's hard to say without many of the substantive issues, asked Paula. I will say in my experience I've often seen this kind of problem occur if endpoint has been managed by TMS and the CTS Manager. You can have the setup of endpoint for one or the other, not both.

  See you soon,.

  Paul

• Cisco TelePresence Manager 1.7 with EWS 2007, Timezone and purpose of the meeting of the problems

  After having successfully configured the CTMan MS EWS CASE 2007 1.7 I am stumbling on two errors/bugs very subtle and boring between these two servers.

  1. the time zone in the confirmation e-mail sent by CTS Manager to the meeting returns

  501225

  Summary

  Unresolved zone mapping

  The problem lies in the information CTMan by EWS thrust. According to the text in the zone tags, CTMan maps time zone accordingly or it does not. It's really incredibly annoying.

  For example:

  Standard time this gets the mapping OK

  (UTC + 02:00) Harare, Pretoria it is not mapped OK

  (GMT + 02:00) Harare, Pretoria it is not mapped OK

  South Africa standard time , that it becomes mapped OK

  Update the file timezonemap.xml in the telepresence Manager would be a nice gesture by Cisco to avoid these horrible bugs.

  2. the subject meeting is always the same as the organizer of the meeting.

  In other words, the subject gets crushed by the meeting of the chain of the organizer for each scheduled meeting. I don't know how much of this is the fault of CTMan, because the resulting XML has this topic in the tags all wrong.

  Someone at - he dealth with these issues in the community?

  Any thoughts?

  Hello

  For the #1 question. I checked the file of zone mapping has the whatever you specified in version 1.8. From 1.7.2 the time zone (GMT + 02:00) Harare, Pretoria is present from the fix for CSCtj95619, but the time zone (UTC + 02:00) Harare, Pretoria is missing.

  For question #2, is due to a setting on the end of the Exchange. The mailboxes for the room have the DeleteSubject and AddOrganizerToSubject the value true properties.  Follow this guide #7 step to correct the problem:

  http://www.Cisco.com/en/us/docs/Telepresence/cts_manager/1_7/Admin/ctm_instalMS.html#wp1097531

  Step 7 Set the "DeleteSubject" and "AddOrganizerToSubject" properties in room mailbox calendar to False. This sets the parameters for the meeting to be displayed on the IP Phone.
  For Exchange 2007: a. Set-MailboxCalendarSettings -Identity TelepresenceRoom9 -DeleteSubject $false b. Set-MailboxCalendarSettings -Identity TelepresenceRoom9 -AddOrganizerToSubject $false
  
  

  Thank you

  Paul

• Community trade mark as well as TMS in a demo

  Hi all

  We followed demo in our office:

  CUCM 8.6.2 <->SIP trunk to VCS 7.02

  CTS1300

  TSM 13.1.2

  C Codec

  Of MXP

  1.5 CTM (will be updated at the latest)

  Is it possible to us in a CTM 1.8 with TMS 13.X DemoLab?

  I have now run successfully TMS with CUCM with the BBFRR (on the CTS also on the Codecs it) works very well, very well.

  Any input appreciated.

  Thank you.

  Best regards

  Georg

  Hi, George,

  As long as you have CTS-Manager and TMS manage planning meeting for the different endpoints, which should work.

  CTS - Man 1.8 will be able to discover endpoints that you saved to CUCM 8.6.2, and you can manually add those that are registered in the VCS; but remember to avoid setting up 1 end point that will be managed by the CTS - Man and MSDS.

  Kind regards

  Johan

• Call dropped upon joining a scheduled meeting with the bridge

  I am trying to upgrade our infrastructure for telepresence. We want to reassociate CTS-3000 endpoint at all locations new TP servers on newer versions (as compatibility matrix confirms versions are compatible), before you update the firmware of CTS-3000.

  Current firmware of CTS-3000: 1.7.0.2 (4719)

  New servers

  • CUCM 8.6.2a
  • CTS-Manager: 1.9.0.0 (198)
  • CTS Multipoint Switch: 1.9.3.0 (89)

  When the placement of the CTS-3000 on the new server, they register correctly with the 7970 phones that control the CTS.

  Everything works except the most important: at the request of the meetings by using the bridge of Community trade marks.

  • Meeting ad - hoc after the CTMS works,
  • Connection to a static meeting on all CTS MARKS works,
  • When you start a meeting, the first room to compose the bridge will connect ang get the message saying «you are the first participant...» ». When other parts attempt to reach the bridge, the call is dropped. I found in some newspapers (I don't remember those who and cannot find it again) and the error message saying something that he loses the appeal because the line is busy...

  The other thing is that on the new Director of the CTS, when I go to support->-> summary endpoints, in the DUDM column-> device error, there is an 'X' indicating an error. But there is no link with a meesage to error and I don't know where to look. I think this is weired because the CTS-3000 and 7970 recording properly on the CUCM phone.

  I have spend hours to compare the configuration of all servers and the web search, but may not know what is worng. Someone at - it a matter of experience?

  Hi Matt,

  Try this.

  -Connect with CUCM

  -Go to the user of the Application and select the user from CTS - Manager

  -Remove the point of termination/private room with 'X' mark on the subject.

  -Save it and re - discover the room

  -It must be passed to CTS-Manager

  -Now follow the same procedure and add the MAC address of controlled device (section of the users of the App)

  -Rediscover the piece, and then try again.

  Kind regards

  -Sagar

• Update of telepresence

  Dear Sirs,

  our clients have three CTS-3000, CUCM Cluster, Manager of CTS, CTMS.
  CTS-3000 - Firmware version is 1.4.3.
  CUCM - Version is 5.1.3.2000 - 3, the material is MCS-7825-H3.
  CTS Manager - Version is 1.3.1.0 (460), the material is MCS-7835-H2.
  CTMS - Version 1.1.0.0 (254), material is MCS-7845-H2.

  Customer has a Cisco warranty. The customer now wants
  upgrade of the solution up to 1.6 version and CUCM up to version 7.1.

  1. the following (after 1.4.3) versions of firmware are available for the CTS-3000:
  a. 1.4.7 (2229);
  b. 1.5.1 (2082).
  c. 1.5.10 (3648);
  d. 1.5.11 (3659);
  e. 1.5.12 (3701);
  f. 1.5.13 (3717);
  g. 1.5.3 (2115);
  h. 1.6.0 (3954);
  i. 1.6.2 (4023);
  j. 1.6.3 (4042).
  Should install us all versions of firmware under the instruction of one or
  There is a recommended update sequence?

  2. the following versions of software are available for the CTS Manager:
  a. 1.3.2 (466);
  b. 1.4.0 (279);
  c. 1.5.1 (420);
  d. 1.5.2 (423);
  e. 1.6.0 (220);
  f. 1.6.2 (64);
  g. 1.6.3 (113).
  Should install us all versions of the software under the order by one or
  There is a recommended update sequence?

  3. the following versions of software are available for Community trade marks:
  a. 1.1.1 (30);
  b. 1.1.2(6);
  c. 1.5.0 (222);
  d. 1.5.1 (2);
  e. 1.5.2 (21);
  f. 1.5.3.12;
  g. 1.5.4(4);
  h. 1.5.5(1);
  i. 1.5.6(1);
  j. 1.6.0 (108);
  k. 1.6.1(2);
  l. 1.6.2(3);
  Mr. 1.6.3(2).
  Should install us all versions of the software under the order by one or
  There is a recommended update sequence?

  4. what sequence of update should be used?
  Firstly the CUCM, then CTM, Community trade marks and the CTS-3000 to last.
  Or there are more good sequence?

  Thanks in advance.

  1. you can go directly to the latest version 1.6.3

  2. If you want to go 1.6.X you must update in 1.4 first and then do a direct to 1.6.3 upgrade once you run 1.4.0

  http://www.Cisco.com/en/us/partner/docs/Telepresence/cts_manager/1_6/Admin/ctm_instalCTS_M.html#wp1080226

  3.

  The upgrade to version 1.6.0 CTMS

  When the upgrade to CTMS version 1.6.0 you run CTMS Release 1.1.2 or later. If you are running a version prior to CTMS Release 1.1.2 update to version 1.1.2 CTMS before the upgrade to CTMS version 1.6.0.

  http://www.Cisco.com/en/us/partner/docs/Telepresence/multipoint_switch/1_6/release/notes/CTMS_1_6_RNs.html#wp96444

  4. I first put the CTM CUCM, then CTM and last endpoints

  HTH