CTRL and alt does not when you select the picture to join

I'm not very techno and hope someone can help me find an answer... when trying to select multiple photos to attach to the e-mail, I used to use the CTRL and ALT keys to select several photos.  This does not work for me now.  Are there settings that I can change to get this working again?

ALT? Are you sure? CTRL + click (for the selection of random photos)
or shift-click (to select an entire group) works for me.

Tags: Windows

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