Custom reports IPCCX

Dear professionals,

I am new to creating custom reports. To my knowledge, the only way to do it is to use Crystal Reports and query the database db_cra. This database provides the most granular information available? I know that there is a document database IPCCX schema, however, is there a document that describes the existing stored procedures?

Thank you very much.

-Michael

Hello

See the following URL for the custom reports for IPCC Express crearing.

http://www.Cisco.com/application/PDF/en/us/partner/products/ps1846/C1067/ccmigration_09186a00801b08c3.PDF

Concerning

Srikanth

Tags: Cisco Support

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