customer needs to source code

Not sure if this is the right forum, but someone might suggest the best location for the answer if it's not?

Briefly, client asked to buy the source code that is used to run my test platforms so they can change it if necessary. They have very limited experience of Labview but suggested that they will get a third party to write code so I will not provide it. Already know this has been rejected by their managers had cost an attempt last year, but maybe things have changed?

So I am selling the code for platforms of my and future updates of the risk and test specifications new work or try to find some sort of compromise? In truth Labview code gives a better return on profit the electronics/mechanical side of the testbeds that are pretty intense on the cost, more than 2 tons of equipment and with logistical pain to where they end up.

I am surprised that such an important issue was not madated by your customer from the beginning.

As you said, this could simply be a threat.  If management has already turned down the cost of rewriting the code, then most likely, it is foolish to pay someone money and a waste of time to rewrite what they already have, risking that they cannot reproduce.

On the other hand, you may potential new future contracts, because they know that you are not willing to provide the source code and will turn to someone who will.  One of my clients is not yet deal with you if you don't give it to them.  They have had a bad experience on a set of systems where the seller goes bankrupt and have no way to maintain the systems.

According to my experience, customers want to know that they are covered in case you be unavaiable, or them is more willing to do business with you.  Each customer receives the source code for me unless it's a product that I have developed.  In this case, they can buy the source for their own internal use at a high price.  It makes them really decide if they need source code or not.

I suggest something similar in your case.  Give them what they ask for, but at a price just for you.  You will realize that giving them this code may mean they will go elsewhere, it should be taken into account.  If this code is used only by them, and you did not pay them for all of your time in development, then you will need to get all the money that you is due.  Otherwise, price it below cost to make from scratch, but high enough so that you can lose a few things and be covered.

Most of the time, the customer will get back to you.  It will be cheaper and faster to pay you to do since you are experienced with the software already and do not have to come at the speed.  If they are not experienced and DIY stat, they are only of the costs themselves in the long term.

I have a client who likes to tinker.  He always ends up paying me twice what it takes for this reason.  Usually, he informs me there is a new version and it does not provide (or provide the worng version).  I do the work, and then he complains about something not being good.  Then he gives me the right version and I pay to redo all the work.

Tags: NI Software

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