D7000 will not connect to internet after reinstalling

Hello

We moved our D7000 modem router from one room to the other and now it does not connect to internet at all. I spoke with our ISP and everything is fine on their end. I connected the modem and reset our ISP connection & the password, and the ISP did the same thing, without effect. The phone line has been tested, it's ok. I swapped the cables to make sure that they are not defective. I moved the modem to return to the old location, but now it does not work there either.

WiFi seems to be ok and all our devices (phones, tablets, computer) recognize the wireless network and modem, but there is simply no internet connection. It is bizzarre! Nothing has changed, there is no new hardware, no updates or upgrades, the ISP is always the same, the only thing that differs is the location, in the same House.

The lights on the router modem are as follows:

Food - white

Internet - amber

DSL - off

WiFi - white

Any ideas what I could try to make it work again? Should I do a factory reset on it? This could be the cause? Move a modem do not stop working. We only had since November so it isn't old yet, and it has been working fine so far.

Any help at all would be greatly appreciated!

Päivi

Hello

It has been a while now, but I thought I would update this for anyone interested or affected by the same problem we did.

After weeks of back and forth with the ISP and try and test anything and everything we could think, including the replacement of the D7000 in store warranty (not just once but), and nothing is helping, the ISP finally filed a foul for us and sent a CET. And what do we know? There was a flaw in the riding of Telstra which he had found, and which caused our internet connection fails. After that which has been set, we are online again. The line still falls here and there and the phone line is cute, but at least we are connected.

And now I'm fighting with the ISP for refund during all these weeks we were disconnected while they refused to be a mistake for us and have someone out. Time for a new ISP, I think!

Hope this helps someone else with the same problem there.

Thank you

Päivi

Tags: Netgear

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