Damaged during childbirth - what to do?

I ordered a new iPod Touch (128G) from the Apple store online - with free and custom engraving.

He was released today by FedEx and packed it was damaged while the delivery guy suggested that I should open the package to see if the contents have been damaged.

The outer packaging and the inner plastic package have been crushed.  The screen looks OK, but the iPod had a distinct banana shape.  (Think of a smiley face).

The FedEx guy asked if I wanted to keep or to refuse the delivery.  I didn't know what to do, but I thought that it better to refuse the delivery, then it is clear that I have no damage to the product.

My question: what's next?

Accepting the product and try for an Exchange on an Apple store are both a burden and there is no guarantee that they will have the same than in stock.  In addition, he didn't include an engraved case, what is important to me because it has contact info: I've already lost a.

The Apple site is more useless and seems does not not that kind of situation.  There is no place to solve this issue and online chat is down... and remains down.

I have an event in seven days when I was about to use the iPod for music.  I guess that's a lost cause now.

Any help would be appreciated.

R.

It would be FedEx who would need to address this problem. In this case, it is the responsibility of delivery service. Speak for them what they plan to do to get this resolved, and how long it will take.

Good luck

GB

Tags: iPod

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