DASYLab exe APPCRASH event

DASYLab was previously loaded and running on our PC.  We were able to run tests and collect data.  Today, when the user has clicked on the icon it opens and the error code was APPCRASH.  I uninstalled DASYLab and then reinstalled, but it returns the same error.

Software to: DASYLab 11.0.2.12 (Service pack 2 has been downloaded and run as administrator).

Operating system: Windows 7 Enterprise

Material: NEITHER CDAQ-9174 w / NI 9237

A copy of the error code is listed below.

Signature of the problem:
Problem event name: APPCRASH
Application name: dasylab.exe
Application version: 11.0.2.12
Application timestamp: 4c8ecbd3
Fault Module name: MFC71. DLL
Fault Module Version: 7.10.3077.0
Timestamp of Module error: 3e77fdfd
Exception code: c0000005
Exception offset: 0000eeb7
OS version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Information additional 1: 96 to 1
More information 2: 96a1b08151588b24db8bf55bec885232
Additional information 3: 66ce
Additional information 4: 66cee40d1fc15c5b82ad4ecb09a1f131

I determined that AVG 9.0 was interfering with our application DASYLab.  In the AVG resident shield settings, I ignored the request of DASYLab and DASYLab paths of access to shared documents and program files.  Then the resettlement of DASYLab was a success and I was able to open the program.

Thank you.

Amy

Tags: NI Products

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