DATA IS MISSING, PLEASE RESTORE base SN master.idx

How to restore the file?

Hi Shirley BB,

1. when exactly do you get this error message?

2. you remember to make changes to the computer before this problem?

This seems to be a problem with the AOL software.

You can see the following link for AOL to fix the error:

http://help.AOL.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=223420&sliceId=1&docTypeID=DT_AOLTROUBLESHOOTING_1_1&dialogID=28324484&StateID=1%200%2028328749

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
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Tags: Windows

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