Defective micro - horrible customer service

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• Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account with feeling like a number.

  I want 3 months free service. Horrible customer service, lost nearly an hour of my day. There should be more people don't help, no help to try to update my account.

  I just started 2 business and wanted a team plan and more information on this subject, has upset and asked 3 days of free service, they said that they can do, and as I said... NO help for information on business plans, which now, I have to research. I'm in a contract year, but I can add a team business plan but ONLY if I get 3 to 6 months free of my Cloud creative photography service.

  They also tried to disable my account and at NO time asked for my account to be cancelled and a fee for breach of contract.

  Thank you very much for this fix! I also ask that employee

  Used Arun Emp # 51863 and
  Monitoring Emp Camille #35394
  
  be terminated immediately. Really, you should stop the outsourcing of your Service where they should look for questions and customer cannot answer or that the customer feel appreciated. More people should be informed of this and I would hate this to decrease your customer and your company to lose more revenue and Net income.

  
  

  Sincerely

  
  

  Kyle Vasquez

  Kyle, we certainly understand that your experience with Adobe support was not good at all, please accept my sincere apologies for the same. Please respond to the private Message that I sent you so that we can help you properly.

• Really Horrible Customer Service, they change my warranty date

  My laptop was arrested last Friday. If all goes well, I checked the warranty of my laptop on the Dell Web site. It is under warranty, so I called Dell Technical Service. I have attached the photos to show my warranty.

  

  The operator is Jeg Gruezo. She used almost 1 hour let me check that my phone no longer works. Then, she told me that I can mail it to Dell technical service and they he would take care of me.

  All right, when it is almost done, she told me "because you bought your laptop on Jan 2015, if you already guarantee." But the site has shown that it is under warranty. Where is standard Dell?

  

  I can't understand the difference between warranty sells and manufacturing warranty.

  When does not resolve the problem, I found an other horrible things. They changed my date of guarantee on the website. If Dell can alter your warranty as they want, which can guarantee the service.

  

  I hope someone can tell me where I can complain this service horrible customer.

  It's the same problem that I had yesterday.  According to the information contained on the web site associated with my service tag, my warranty expired in November.  After my support original convo he changed in May and I was out of warranty.

  I have now had 4 people tell me about the transfer of the form of property, and whenever he made me Dell a little more hatred.  I'm sure that it's legal for them to do and there are certain terms and conditions that make that clear, but the practice is misleading.

  In summary, I was attended by everyone to be unaware of an internal process of Dell, I solved the problem myself by spending $30 on a new card and Dell has lost a customer forever.

  Customer service aims to do the right thing for the customer, not setting traps and hiding behind the process.

• Horrible customer service

  Today, I called the customer service line because I was suppose to receive a box to send my laptop at home by the 18th.  When I reached a customer technician, he told me that I did not box because his Department had no approval from the Outbox.  He was waiting on a higher level of support to approve the box.  He offered to ask that an area be sent again.  I asked to speak to the Department which approves the box.  He didn't talk to me about them, when I insisted, he put me on hold for five minutes and then he said that he had no way of contacting the service other than Messaging, so he could submit again for me to receive a box.  I then asked to speak to her supervisor, who earned me another seven minutes on hold.

  The supervisor said that it doesn't have the power to send me a box and that he would do that.  Then, I mentioned what says the other representative and he repeated that he has no power.  When I agreed to make him repeat the process, it took hoisted on three times for seven minutes at a time.

  It was clear that the representatives were either working out of a script or that they did not have an excellent command of the language English.  Way is to talk to someone in the United States or have all the support services been farmed overseas? I was also told that the only way to talk to someone in the United States would be to upgrade to the pro package.  Is this correct?

  In addition, my first call to the Dell Support told me that the loading of the computer for more than seven hours would ruin the computer and the battery.  Is this correct?

  I was instructed to remove the screws and disassemble my laptop.  I did as instructed and struggled to put all the pieces back together correctly.  The representative told me that if something happens while we're on the phone, he is not void the warranty.  Is this correct?

  At this point, I would never buy another Dell.  I have no problem with the customer service being a foreigner, I have a problem with is their inability to understand my clear English or their lack of technical knowledge to understand what I mean.  I put on hold for five minutes then the representative could pick up how to turn off a computer, that does not illuminate.  Right now doesn't give me confidence.

  Hi Professor Ria,.

  Thanks for posting.

  I apologize that your experience with tech support was less than you had hoped.  It looks like they have solved your problem for you, but did you know that you didn't need to have a box you sent?  You could send your computer in the box you received in, or any other box, you could have had lying around the House (just be sure to pack it securely) or even buy one in a store for local delivery.

  If you wanted to have the tech support of the USA, we have several plans available for that, that's an additional expense and that he was available for purchase when you ordered your computer.

  It is not recommended to leave your computer on the charger indefinitely, there are features in the operating system that can cycle the loading/unloading of the computer so that the battery does become ineffective.  Just look under power options in Control Panel.

  Remove the screws, open the case, or to perform other activities these are all so the technician able to troubleshoot your computer.  This does not void the warranty, is described in the contract of guarantee and support tools are available here.

  All major computer manufacturers have outsourced technical support to other countries, as in fact my electric and cable call centers are located outside the United States, it's just the way things in this day in age.

  I hope that you find this information useful and if you need additional assistance, please contact me private.  Thank you.

  Kind regards
  Robert

• Apps not to open, first block, horrible customer service!

  I've recently updated to the latest version of creative suite applications first (15.3) is not open most of the time, when he does, it locks. I tried to restart the computer, and it will not be closed because the first is always open. I have to force a stop down. After that the effect does not open, or position. When I called customer service, I was treated rudely by the officer because I did not understand his Indian accent. I am really not happy with Adobe. I have not been able to get the work done and without any help from Adobe.

  I've uninstalled and reinstalled without success. Can someone offer advice? Thank you!

  Frustrated!

  Hi ChrisSchwartz,

  Please refer to this thread: Premiere Pro is unable to access your Preferences file. (Should work in the same way for hearing)

  Thank you

  Regalo

• Palm Pre GPS does not. Bell = horrible customer service

  I bought a Palm Pre, because GPS available. Unfortunately, after spending an hour on the phone with Bell customer service and technical service Palm, they tell me that the GPS is not functional on the Palm Pre.

  I think that what they mean by 'not supported' is that they have not developed a version of webOS for their specific GPS application. To give you an example of the United States, Sprint and ATT have their provider (TeleNav) to develop a version of webOS software of navigation. Verizon did the same thing (they use a different provider, I don't remember their name, though). Until that Bell has their app GPS provider develop a version of webOS from the customer, you're probably stuck using Google maps. As a side note, I just read an interesting article about a card solution 3rd party you might want to check. It is called BFGMaps and it is currently in beta. More information about this is here: http://developer.palm.com/appredirect/?packageid=com.watchmefreak.bfgmaps

• Cancel subscription - horrible customer service

  I want to cancel my subscription annual Adobe Acrobat and cloud, but the cat is still closed, I don't get a phone number and I'm always redirected to FAQ and the MSFN. I just want to CANCEL my subscription, that's all. Do I have to contact my lawyer?

  This is an open forum, not Adobe support... Click below

  Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  -or https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

• The horrible delays and customer service

  Being one of the blessed few who received a lemon Y2P, I immediately called Lenovo on my faulty computer and I was told I would get a replacement as soon as possible (this was the end of October). (the wifi card is blatanlty malfunctinoing as I had Y2P another of the same model running side by side end. yes I tried all the drivers and router correct so I don't know what the laptop)

  A fun part of the story comes a few weeks later, when my order status finally appears and estimated my replacement will be ship at the end of December. Yes you heard me right, my replacement for Lenovo sending me a broken product has been to place myself at the end of the line for waiting two months . When the customer service assured me it would be a couple of weeks they obviously care to mention that 'some' would mean 8 or more. After waiting 48 hours for the service the customer to look at by not accelerating, said basically none can do. Any compensation any to be completely screwed. It is totally unacceptable for a replacement on a defective product and Lenovo should be flat ashamed.

  
  

• (Redirected) The customer service is Horrible

  I have tried to get help for the last half hour and continued to spend on other departments or links to cats that nobody manages.

  Dell management - please fix your customer service team! I have read nothing but horrible comments about them.

  The woman basically just hung up on me when I said that your automated phone system does not recognize my service code. She said that she would ensure that someone knew to fix and transferred my call before let me answer.

  This kind of service would make me look different brand for the next purchase.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• The customer service horrible, problem still not solved!

  Have been waiting and redirected countless times with Dell, the service is absolutely HORRIBLE. My problem must be resolved so easily but all support Dell seems to be able to do is redirect me to departments who "don't deal with this issue" and continue to redirect me to the departments that are not yet open.

  Here's my question:

  I have a pro place 8 tablet and I lost the original charger. All I need is another charger since most chargers are not compatible with this tablet (which is another complaint all on its own). I found it by these forums to search and discover that it is a common problem that Dell is well aware of.

  So I call them.

  Start telling them that my tablets not charging

  The support guys trying to tell me that I need a new motherboard... $ 269

  Of course, might be possible, but I remember actually pre lose my charger that whenever I tried to use another charger, it wouldn't work. Also online in the support section for this tablet is the FIRST most popular question and the first solution, they point out, is that you need to use the original charger.

  Oh OK, well, if you think that's the problem, I can redirect you to sales...

  Uh, you're not supposed to know that... After you've tried condescendingly explain to me why the motherboard needs to be replaced after that I had asked you...

  Good redirected to sales

  We no longer sell this charger

  Okay is there any other place I could possibly get this charger

  You can try best buy or Amazon

  Thank you very much.

  After looking on their Web sites and to realize that they don't sell it, I decided to call and ask what will work the Chargers not Dell or the specifications of this special charger so that I can. just. fees. my tablet.

  It took me quite a 1 h 30 trip comprising services saying they are allowed to sell Dell products and cannot tell me even this charger specifications and that I can ask other departments about this. Then redirected to incorrect departments or those that are closed. All it seems to stop me from buying a charger for $10 anywhere else.

  Don't know what else to say. Still have no charger, still cannot order a new, still do not know what other charger would work. Call us and be redirected at least 2 hours, I have 16 total number of calls on my phone to their different support numbers. I think I know their business better than at this point. Literally the worst customer service I've ever had, wouldn't mind so much if only I actually got my problem fixed! Afraid to never buy Dell again where any little thing goes wrong and you are ADMIN NOTE: profanity removed according to the TOU >.

  Hi Dolotova,

  Thanks for posting.

  I apologize for the service you have received to date.  Unfortunately nobody has referred you to the spare parts page.  Here's the charger you are looking for.

  Kind regards
  Robert

• Installation and Service problems the HORRIBLE customer

  I had endless problems since I tried to buy my 3 months prepaid subscription. My previous subscription expired, I purchased a new one, my account records that I have a subscription expired and new, but I can't launch Dreamweaver (keeps warning me that I have to re - up my subscription).

  Initially, I called Customer Service about 3:00 pm PST, was informed, I would like to be reminded in 10 minutes, but had not yet heard in half an hour. Then, I assumed that everyone was off for presidents day. 45 minutes after I called first, I was called back while I was at lunch. The technician could not even find the account, but he left me on hold for ten minutes, while he looked under my own name. We agreed that he would call me in fifteen minutes after I got back to my office. I have yet to hear back. I tried the technician online, but he blew me too (a 'Shashank', who expressed to me "this concern is not under my expertise, please stay on the line so that I can you give in to the installteam"). I'm still waiting for 16 hours more later to get a response from him.

  Shashank: Hello! Welcome to the Adobe Customer Service.

  Shashank: Please can I have your email address registered with Adobe, while I will review your request?

  Alex: alex@***

  Shashank: Thank you

  Shashank: I know the order number?

  Alex: Where can I find that?

  Shashank: in your email box

  Shashank: do you own subscription?

  Alex: I don't have one today. Are you referring to the original?

  Alex: Yes, three months.

  Shashank: not serious

  Shashank: This concern is not under my expertise, please stay on the line so that I can transfer you to install Team.

  Alex: I entered the serial number earlier this afternoon.

  Please wait while I transfer the chat to the appropriate group.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  You are not currently connected to a representative of cat.

  ALL THE WORLD?

  I tried the Customer Service phone again (promised a timeout from 15 to 21 minutes), but gave up after an hour and a half.

  Adobe still has a business model?

  Post an effective solution for future reference:

  Thanks for the info. I looked at your account and your subscription of Dreamweaver is expired so that your creative cloud subscription is active. First of all, I suggest uninstalling Dreamweaver, then reinstalling through creative cloud. If this does not work, you need to uninstall all applications and run the cleaner toolhttp://www.adobe.com/support/contact/cscleanertool.html (to make sure that all the previous DW associated bugs are deleted), then reinstall applications through creative cloud. What is happening is that your app DW is always associate the former (and now expired) subscription and we need to associate with the subscription of the CC.

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• A6000 - anyone with a load of a6000, communication, customer service issue?

  My a6000 bought late in October 2015. There are a few bodies around and several batteries so the port micro-USB or cord used maybe 3 or 4 times. The kit was removed for the second time since my purchase when planning for a period of time. A small software update was in order. The unit would not connect to what anyone, nor make light for the load of come on.

  It was decided that I would contact the support of text that I couldn't use the phone. They were unable to process my application for a new cord of text / live chat. Am online somewhere else for telephone conversations with support to acquire a micro usb cable. My mind began to stir as if all goes well, we could imagine.

  During the convesation with telephone support I clearly state, that the question does not need to support the problem is isolated as I have several Sony products. Please, just send a micro USB cord the cord has been used only a few times and none no longer works. Then I heard, "which is not covered by the warranty." This is the case. (Laugh while wondering where a missing Sony since I bought my first Walkman) Everything in the kit is covered (the fact is in black and white) as time passes and then told me to prove when I bought the camera. My immediate exclamation has been that it has been made a month before I bought it (keep in mind this salesperson already knows my family name and that the product is registered and where it was purchased)

  Now here we have that I am connected to a database of the conversation disappointed by Sony. I am told that I will get my cord once they get a copy of the invoice. (the product is Sony - the serial number must be placed on the record of the manufacturing date) I can't wait to see how, "send me yours and I'll send you my own experience will.»

  I'll keep this simple it seems that I'm dragged in the mud to replace a defective micro USB cord? Of course, which is the backbone of the loading unit and communication (if you're a basic user)? Sony expressly warns not to implement a cord that is not come with the kit so why the first question of the customer service would be, "have you tried another cord after I carefully explained other cords are not recommended.

  Still awaiting a response to an email sent to the customer service almost 2 days ago...

  My last post was filed in a compromised box of a language that I don't speak...

  It could get better and better. Stay tuned.

  AWAKENING OF SONY

  The cable works.

• Why the apple customer service has disappeared down the Hill?

  I have had 3 iPhone of 6 to any faulty transmission, 11 months later today that I just picked up at the Metro centre apple Store, got it home that is also defective. been on the phone now for more than an hour trying to sort, 1 transfer to blind a ringtone that after 50 minutes, was cut. pay for a mattress brand expect top service something apple seem to have moved away from.

  Time to go I think!

  I have not seen any decline in Service to the customer. Defective phones would be something in the quality control, if you are looking to blame. The customer service is what exchanged your phone, and since they exchanged their, then it would not be bad service. However, you would need describe "defective" for the replacement of the latter. Given that you were on the phone with Apple, it looks like they may have been going to work on it. Not sure why the call may have abandoned well.

• So, what does take to get a Sandisk customer service?

  I write here out of pure frustration, and Yes, I'm evacuation.

  6 days ago, I had a 480 GB Ultra II failure.  After a days worth of troubleshooting, all results pointing to the unit, otherwise, I presented a request of RMA to Sandisk (drive purchased 30 November 2015, so it's certainly under warranty).

  For the last 5 days, he has been nothing else but behind the emails, asking for answers and information that were all in the original application of the RMA.   So what - this with Sandisk!  Play this stupid game of email tag, hoping that someone will feel frustrated and give up on a warranty issue, rather that issue the RMA and substitute an SSD has failed?

  It was my first foray in to buy or use a Sandisk SSD (all other SSD I own are Samsung or Intel... in fact this Ultra II is the SSD I just never had that failed), and the customer service horrible I got so lean toward never own another product Sandisk.

  Is there a "trick" to get a replacement with Sandisk unit... I have never had this kind customer terrible service and support with any RMA, any other company.

  Hello MTBlades,

  I spoke with the SanDisk RMA team today and your replacement will be available today with UPS 2 days delivery. You will receive tracking information once the product is delivered.

  The Forum Admin

  slotmonsta