Defective touchpad (Synaptics) and slow computer after extended use (memory leak)

Two problems have been caused with my HP Split 2 x since I bought it 2 months ago:

(1) the touchpad works sometimes for a few seconds, while the touchscreen still work OK.

(2) the computer becomes slow after a while of use (which varies from a few minutes to a few hours usually). The Task Manager shows 98%-99% of memory, most of which use (3.6 GB / 4 GB) are not paged memory.

I suspect the two issues are related to a faulty Synaptics driver, according to:

http://h30434.www3.HP.com/T5/notebook-operating-systems-and-software/envy-X2-non-paged-pool-memory-l...

and http://forum.notebookreview.com/razer/731374-memory-leak-synaptics-driver.html .

I did the same test as the second link with the same result: Open "Task Manager" (Ctrl-Shift-Esc), on the 'Performance' tab, select 'memory '. Note the value for "Non paged memory. If I move the touchpad, it increases to about 1 MB every 5 seconds. If I stop moving, the value remains constant.

I use the preinstalled Synaptics driver, version 17.0.10.9 (Sep 06, 2013) for 64-bit 8.1 window.

Everyone has the same problem, or use it without these issues?

I would like to know if a restoration system or factory reset may fix.

Advertisement

FINALLY!

Microsoft has just released an update for Synaptics Driver, not thanks to HP which has not found a way to provide the possible Synaptics driver as an OEM update.

Update Windows Update to Sypatics HD TouchPad two days ago, but I would not be allowed to install as it kept then mainly in giving the 800F0100 error Code. After some research on the Internet I could find that an installation manual after the WU has downloaded the driver would be possible.

So I went to the Device Manager > mice and other pointing devices > TouchPad Synaptics HID > properties > driver > Update Driver > Browse my computer for driver software and shown the finger/windows/C:\Windows\SoftwareDistribution/Download and everything worked like a charm = D

I have no more memory leak and now after SEVEN MONTHS I finally can use gestures that it was supposed to.

But I still annoyed gel problems which in my case is a dysfunction between the screen and the dock.

Just that you wanted the guys at Microsoft to know is the solution, not the HP that would have had if they have signed and put the driver since November last at our disposal. Blame it on you, HP.

Leo

Tags: Notebooks

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    [loading] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-12-03) [Support]

    [loading] uk.co.markallan.clamxav.clamscan.plist (2015-09-10) [Support]

    [loading] uk.co.markallan.clamxav.freshclam.plist (2015-09-10) [Support]

    [loading]    A spot of Apple

    Items in user login:

    Reminders application (/ Applications/Reminders.app)

    BusyCal application (/ Applications/BusyCal.localized/BusyCal.app)

    Dropbox application (/ Applications/Dropbox.app)

    Other applications:

    [performance]    N4RA379GBW.com.BusyMac.busycal2.alarm (2016-02-15)

    com [running]. Growl.GrowlHelperApp.4473312 (2014-01-13)

    [operation] com.apple.xpc.launchd.oneshot.0x10000004.EtreCheck (2016-02-20)

    [operation] com.brother.utility.NETserver.154592 (2015-08-01)

    [operation] com.brother.utility.USBserver.153952 (2015-08-01)

    [operation] com.busymac.busycal2.50592 (2016-02-15)

    [ongoing] com.DYMO.pnpd

    [operation] com.evernote.EvernoteHelper (2016-01-20)

    [operation] com.getdropbox.dropbox.63072 (2016-02-23)

    [operation] com.google.Chrome.67872 (2016-02-23)

    [operation] com.hp.devicemonitor (2016-01-06)

    Plug-ins Internet:

    AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-23) [Support]

    Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-24), [Support]

    GarminGPSControl: 3.0.1.0 Release - 10.4 SDK (2011-07-26) [Support]

    AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-23) [Support]

    EPPEX plugin: 10.0 (2015-04-09) [Support]

    LogMeInSafari32: 1.0.935 - SDK 10.7 (2013-03-12) [Support]

    WidevineMediaOptimizer: 6.0.0.12757 - SDK 10.7 (2014-06-09) [Support]

    googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]

    Scorch: 6.1.0 (2010-04-23) [Support]

    iPhotoPhotocast: 7.0 (2009-01-14)

    DYMO Safari Addin: Unknown - 10.4 SDK (2012-03-02) [Support]

    QuickTime Plugin: 7.7.3 (2016-01-20)

    FlashPlayer - 10.6: 20.0.0.306 - SDK 10.6 (2016-02-24), [Support]

    CitrixICAClientPlugIn: 11.8.2 - SDK 10.7 (2013-10-22) [Support]

    DirectorShockwave: 12.2.3r183 - SDK 10.6 (2015-12-03) [Support]

    npDDRia: 0.0.14.3 - 10.9 SDK (2015-02-05) [Support]

    PDF Browser Plugin: 2.4.4 - SDK 10.6 (2012-03-13) [Support]

    CANONiMAGEGATEWAYDL: 2.1.0.1 (2006-04-20) [Support]

    CANONiMAGEGATEWAYLI: 2.1.0.1 (2006-04-20) [Support]

    Musicnotes: 1.18.8 (2010-09-20) [Support]

    LogMeIn: 1.0.935 - SDK 10.7 (2013-03-12) [Support]

    Silverlight: 5.1.40416.0 - SDK 10.6 (2015-05-20) [Support]

    Web of Google Earth plugin: 6.0 (2011-05-17) [Support]

    DYMO NPAPI Addin: 1.0 - 10.4 SDK (2012-03-02) [Support]

    Default browser: 601 - SDK 10.11 (2016-01-20)

    Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2014-03-11) [Support]

    o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]

    SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-14) [Support]

    JavaAppletPlugin: Java 8 66 update build 17 (18 / 01 / 2016) check the version of

    User Plug-ins internet:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    WbeTools64_14: 1.0.23.53 © 2013 - SDK 10.6 (2014-04-11) [Support]

    fileEditTool64_15: 1.0.35.65 © 2013 - SDK 10.6 (2014-04-11) [Support]

    Safari extensions:

    Supported (2014-10-02)

    iTube Studio (2013-12-11)

    3rd party preference panes:

    Backblaze backup (2015-06-26) [Support]

    Flash Player (2016-01-28) [Support]

    Flip4Mac WMV (2014-03-11) [Support]

    Growl (2014-01-13) [Support]

    Java (2016-01-18) [Support]

    MySQL (2010-06-05) [Support]

    USB Overdrive (2012-05-17) [Support]

    Time Machine:

    Skip system files: No.

    Mobile backups: OFF

    Automatic backup: NON - automatic backup disabled

    Volumes to back up:

    DPGA Xeon hard disks: drive size: 999,35 GB disc used: 476,41 GB

    Destinations:

    HD WD 640 3 [Local]

    Total size: 640,00 GB

    Total number of backups: 2

    An older backup: 2.11.13, 00:04

    Last backup: 5.14.13, 12:43

    Backup disk size: too small

    Backup size 640,00 GB < (disc 476,41 GB X 3)

    Top of page process CPU:

    MDS 47%

    8% osascript

    8% mds_stores

    Master of 3%

    2% Google Chrome Helper (13)

    Top of page process of memory:

    2.10 GB Google Chrome Helper (13)

    1.18 GB kernel_task

    778 MB mds_stores

    Mdworker (25) 696 MB

    307 MB postbox-bin

    Virtual memory information:

    7.66 GB of free RAM

    12,00 GB used RAM (6.41 GB being cached)

    Used Swap 0 B

    Diagnostic information:

    February 25, 2016, 10:26:49 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102649_[redacted].crash

    /Applications/Avira.app/Contents/MacOS/avlogwriter

    February 25, 2016, 10:26:31 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102631_[redacted].crash

    February 25, 2016, 10:26:21 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102621_[redacted].crash

    February 25, 2016, 10:26:19 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102619_[redacted].crash

    February 25, 2016, 10:26:10 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102610_[redacted].crash

    February 25, 2016, 10:25:52 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102552_[redacted].crash

    February 25, 2016, 10:25:41 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102541_[redacted].crash

    February 25, 2016, 10:25:31 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102531_[redacted].crash

    February 25, 2016, 10:25:29 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102529_[redacted].crash

    February 25, 2016, 10:25:20 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102520_[redacted].crash

    February 25, 2016, 10:25:01 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102501_[redacted].crash

    February 25, 2016, 10:24:53 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102453_[redacted].crash

    February 25, 2016, 10:24:48 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102448_[redacted].crash

    February 25, 2016, 10:24:40 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102440_[redacted].crash

    February 25, 2016, 10:24:20 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102420_[redacted].crash

    February 25, 2016, 10:23:51 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102351_[redacted].crash

    February 25, 2016, 10:23:49 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102349_[redacted].crash

    February 25, 2016, 10:23:40 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102340_[redacted].crash

    February 25, 2016, 10:23:20 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102320_[redacted].crash

    February 25, 2016, 10:23:09 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-102309_[redacted].crash

    February 25, 2016, 10:15:53 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101553_[redacted].crash

    February 25, 2016, 10:15:34 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101534_[redacted].crash

    February 25, 2016, 10:15:24 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101524_[redacted].crash

    February 25, 2016, 10:15:15 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101515_[redacted].crash

    February 25, 2016, 10:15:13 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101513_[redacted].crash

    February 25, 2016, 10:15:04 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101504_[redacted].crash

    February 25, 2016, 10:14:41 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101441_[redacted].crash

    February 25, 2016, 10:14:31 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101431_[redacted].crash

    February 25, 2016, 10:14:21 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101421_[redacted].crash

    February 25, 2016, 10:14:12 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101412_[redacted].crash

    February 25, 2016, 10:14:10 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101410_[redacted].crash

    February 25, 2016, 10:13:48 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101348_[redacted].crash

    February 25, 2016, 10:13:39 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101339_[redacted].crash

    February 25, 2016, 10:13:25 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101325_[redacted].crash

    February 25, 2016, 10:13:10 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101310_[redacted].crash

    February 25, 2016, 10:13:08 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101308_[redacted].crash

    February 25, 2016, 10:12:50 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101250_[redacted].crash

    February 25, 2016, 10:12:40 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101240_[redacted].crash

    February 25, 2016, 10:12:38 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101238_[redacted].crash

    February 25, 2016, 10:12:20 /Library/Logs/DiagnosticReports/avlogwriter_2016-02-25-101220_[redacted].crash

    25 February 2016, 10:06:10 self-test - spent

    February 25, 2016, 09:29:29 ~/Library/Logs/DiagnosticReports/Dragon Dictate_2016-02-25-092929_ [redacted] .crash

    com Dragon.Dictate - Applications/Dragon Dictate Dictate.app/Contents/MacOS/Dragon

    24 February 2016, 16:14:43 /Library/Logs/DiagnosticReports/BESAgent_2016-02-24-161443_[redacted].crash

    /Library/BESAgent/BESAgent.app/Contents/MacOS/BESAgent

    24 February 2016, 15:52:43 /Library/Logs/DiagnosticReports/BESAgent_2016-02-24-155243_[redacted].crash

    February 23, 2016, 15:56:13 ~/Library/Logs/DiagnosticReports/Preview_2016-02-23-155613_[redacted].crash

    com.apple.Preview - /Applications/Preview.app/Contents/MacOS/Preview

    When you see a beachball cursor or the slowness is particularly bad, note the exact time: hour, minute, second.

    These must be run as administrator. If you have only one user account, you are the administrator.

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    SYSTEM LOG QUERIES ▹ all Messages

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    List of newspapers seen ▹ display

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    Please do not post screenshots of log messages - text poster.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.

    If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.

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    Kevin

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    EtreCheck

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