Defender is turned off, but does not give me access to it 2 turn on power

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• I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details. This could be a problem

  I received a phone call from someone claiming to be windows and I have stupisly access to my computer, but does not give them the credit card details.  This could be a problem

  Hello Ann,.

  If you allowed them access to your PC, then it is a problem. I considered reinstalling my OS and change all my passwords. It would also make sense, if you use the online banking etc., to inform your bank that you have a security hole on your PC. This will alert them to anyone using your current password to the Bank etc.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Scannow found problem, could not fix, called file journal CBS but windows does not give me access to see

  Update not working - tried everything, including the command prompt scannow - he found problems but could not fix, then referred me to a CBS log file to see - but Windows will not give me access to the file to see.  What gives?  Of course, I have a problem - how to fix?  sfc/scannow info below:

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  The update which is a failure? The .net 4.0 security update?

  If so, try this:

  Credits go to Control_tps
  
  Try the following steps, please:

  1. go in programs and features, click on it.

  2. scroll to the bottom for Microsoft.Net Framework 4 Client Profile, do a right click.

  3. we will give you a choice of uninstall/change, click it.

  4. then it will give a choice to repair, choose repair. It will take about 4 to 10 minutes to repair (with my PC) experience may vary.

  5 once completed, will update you Center and update again.

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  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Computer store installed XP pro, but does not give me an installation cd and now I need to fix registry errors

  My system started to plant without notice or blue screens. I installed "crashed" and I get the following

  Friday, December 2, 2011 1:51:22 CEST your computer crashed
  crash dump file: C:\WINDOWS\Minidump\Mini120211-02.dmp
  This was probably caused by the following module: ntoskrnl.exe (nt + 0x7A59A)
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  product: Microsoft® Windows® Operating System
  company: Microsoft Corporation
  Description: NT Kernel System &
  Bug control description: This indicates that a kernel-mode program generated an exception which did not catch the error handler.
  This seems to be a typical software driver bug and is not likely to be caused by a hardware problem.
  The accident took place in the Windows kernel. Maybe this problem is caused by another driver who cannot be identified at this time.

  Friday, December 2, 2011 14:46:56 this computer crashed
  crash dump file: C:\WINDOWS\Minidump\Mini120211-01.dmp
  This was probably caused by the following module: ntoskrnl.exe (nt + 0x5A5C)
  Bug check code: 0x1000008E (0xFFFFFFFF804DCA5C, 0xFFFFFFFFA8EC3C30, 0xFFFFFFFF80000004, 0x0)
  Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
  file path: C:\WINDOWS\system32\ntoskrnl.exe
  product: Microsoft® Windows® Operating System
  company: Microsoft Corporation
  Description: NT Kernel System &
  Bug control description: This indicates that a kernel-mode program generated an exception which did not catch the error handler.
  This seems to be a typical software driver bug and is not likely to be caused by a hardware problem.
  The accident took place in the Windows kernel. Maybe this problem is caused by another driver who cannot be identified at this time.

  Since the shop which has improved my system is in Florida and also is no longer in business, I have no way to get a disc. What can I do to fix this?

  As the forums MS Answers does not prompt for any information system when a new question is asked, we know absolutely nothing about your system.

  Not knowing the basic information a problem prolongs the frustration and the agony of these issues.

  Please provide additional information on your system:

  Learned what was this upgrade and what that they upgrade/do to the system?

  What is your system brand and model?
  What is your Version of XP and the Service Pack?
  Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..
  The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)
  The afflicted system has a CD/DVD drive work?
  You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?
  Do you see that you think not you should see and when you see it?
  What do not you think that you should see?
  Your system seems to start OK and then crash or didn't he start not at all?
  If your system works fine, what do you think might have changed since the last time it worked correctly?
  Can you make the system crash when you want?  For example, you would say that there is no specific system activity that coincides with the accidents (like watching videos, playing games, etc.).

  The next time your system crashes, provide more information on what you see.

  Here's a BSOD example showing information you provide:

  http://TechRepublic.com.com/i/tr/downloads/images/bsod_a.jpg

  Send for the nose and the Red arrows (3 to 4 lines total).

  Send all * line STOP message since there are clues in the 4 parameters.

  If there is a name of the file listed in the STOP message, don't forget to include this information too.

  Ignore the boring text unless it seems important to you.  We know what a BSOD looks like, we need to know what your BSOD looks like.
  Now provide more information about your system and data against more recent accidents.
  Click Start, run and enter in the box:
  Msinfo32
  Click on OK and when the system info summary appears, click on Edition, select all, copy, and then paste the information here.
  For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.
  There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.
  This will minimize back Q & A and eliminate guesswork.
  Download BlueScreenView here (WhoCrashed is OK, but I have instructions for ASB).
  http://www.NirSoft.NET/utils/blue_screen_view.html
  Unzip it and run it (BSV installs nothing) and let him complete the digitization of all your crash dump files.
  If you double-click on depressed, you will get information on it (including the field caused by the driver) and you should be able to spot the problem right away - especially if you see a model in landfills where Caused by field pilot is the same (beginning with this driver).
  BlueScreenView tries to find the right driver or module that caused the blue screen by looking inside the stack of the accident. However, be aware that the driver detection mechanism is not 100% reliable, and you should also look in the lower pane, that display all drivers/modules found in the stack.

  Sometimes BlueScreenView will involve XP files as being the cause of the accident (ntoskrl.exe, win32k.sys, hal.dll etc.) but they are probably not the real cause of the accident (BSV is doing the best he can).  You will need to either pick up some example crashes over and look through them, or find somewhere the XP files are not the 'cause' or you can upload your files to your SkyDrive crash dump and someone with the windows debugging tools can help take a look at them more closely.

  Select (highlight) one or more of the most recent dump files by clicking on them and hold down the CTRL key to select multiple files.  Try to select only the most recent links that relate to your problem (perhaps five or six to start dump files).
  Click on file, save selected items and save information from the dumps to a text file on your desktop called BSOD.txt.

  Open BSOD.txt with a text editor Notepad, WordPad, etc.), select all (Ctrl-A), copy all the text in the Windows Clipboard (Ctrl-C) and paste the text to the Clipboard (Ctrl-V) back here in your next reply.

  Here's an example of report ASB to a single BSOD I initiated on purpose that indicates the cause of the accident as the pilot i8042prt.sys belonging to Microsoft Corporation:

  ==================================================
  Dump file: Mini102911 - 02.dmp
  Crash time: 2011-10-29 04:54:36
  Bug Check String: MANUALLY_INITIATED_CRASH
  Bug check code: 0x000000e2
  Parameter 1: 0x00000000
  Parameter 2: 0x00000000
  Parameter 3: 0x00000000
  Parameter 4: 0x00000000
  Caused by the driver: i8042prt.sys
  Caused by the address: i8042prt.sys + 27fb
  Description of the file: i8042 Port driver
  Product name: Microsoft® Windows® Operating System
  Company: Microsoft Corporation
  File version: 5.1.2600.5512 (xpsp.080413 - 2108)
  Processor: 32-bit
  Plant address: ntoskrnl.exe + 22f43
  Stack address 1: i8042prt.sys + 27fb
  Stack address 2: i8042prt.sys + 2033
  Battery 3 address: ntoskrnl.exe + 6e715
  Computer name:
  Full path: C:\WINDOWS\Minidump\Mini102911-02.dmp
  Number of processors: 4
  Main version: 15
  Minor Version: 2600
  Size of the dump file: 94 208
  ==================================================

  Send the information of the last 5 memory dumps (if you don't have 5 memory dumps yet, send the newest, you have).

  If you want to load your crash dumps on your SkyDrive, you must also read this:

  Once you get your downloaded files and watch them on your SkyDrive, you need to 'share' your folders/files so that others can see them.

  Here is a link that tells you how to:
  http://explore.live.com/Windows-Live-SkyDrive-change-access-permissions-FAQ

  Then click on the button "insert a link".  When you click on that, a window opens that contains the link to your SkyDrive files.

  Copy the contents of the box "copy this link to share:" in selecting the content of the link (it will be all highlighted), press Ctrl + C (copy) and then come back to the forum and in your next message, press Ctrl + V to paste the contents of the link back here.

  What you paste the return will look something like this link on my SkyDrive:

  https://SkyDrive.live.com/redir.aspx?CID=6a7e789cab1d6f39&RESID=6A7E789CAB1D6F39! 311

  While you wait, please follow these steps:
  Perform scans for malware, and then fix any problems:

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/

  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  Restart your computer and solve the outstanding issues.

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  Hiitsgoodtogo,

  To reactivate the Norton Antivirus, you can follow the steps in the link below:

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  For any other information about Norton please contact the Support of Norton.

  Thank you, and in what concerns:
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• Windows Update keeps up to date but does not work.

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  Hi @joshuaj21,

  Welcome to the HP Forum!

  It's a great place to find answers and advice! You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums: first time here? Learn how to publish and more

  I understand that the computer will not turn on. However, when you connect the AC adapter of the power port light flashes 3 times.  Please check that the power cord is not one of the recall. HP laptop AC Power Cord Safety retirement program and replacement announced August 26, 2014 .  You use a power bar?  Have you tried a different outlet? Here is a link to the HP laptops - tests and using the AC adapter which can also help.

  Please let me know the results.

  Thank you! If it helps you to find a solution, please click the button "accept as Solution"down below in this message. "If you want to say 'Thank you' to my effort to help, click on the" ""Twww.Mountainview.rsb.qc.ca Up ' give me a Kudos. : catvery-happy