Deleted Windows Vista Update wireless network adapter
I had restore the computer to the old version after update. Once the update has been made the computer could not see the wireless network card. Any ideas?
Go to the website of the manufacturer of your computer/network/computer adapter laptop > drivers and downloads Section > key in your model number > look for the latest Vista drivers > download/install them.
The computer you are using now if you have an Internet connection with the other > download / save drivers > copy them into Flash Drive > transfer / install on another computer/laptop.
See you soon.
Mick Murphy - Microsoft partner
Tags: Windows
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Internet connection down, windows 8, reset wireless network adapter
I am running windows 8 on a computer laptop dv6 HP Envy and my internet connection keeps falling every few minutes. This is due to the wireless network card and I have to reset the connection manually each time. Even plugged into my modem, the connection drops. I had my ISP reset the modem, tested and it works fine. My connection is still down because of my network card. Help, please.
If you run the dism.exe / online/cleanup-image /restorehealth it may very well be able to fix the corrupted files. If necessary reruns sfc / scannow. Hope this helps and if you need another post to help and we will be happy to help you.
The above opinion is mine and mine nothing and does not necessarily reflect that of Microsoft, it's employees, or any other Member of this forum.
"When we try to take anything by itself, we find it hitched to everything else in the universe." -John Muir.
If you have one foot in the past, one foot in the future, you're pissing on today -
Windows Vista Home Premium Service Pack 2 upgrade of the Atheros AR5007EG wireless network adapter
I just bought a new device Sierra Wireless mobile hotspot, the Pro of the Sprint Overdrive. The wifi connection works very well in my PC with the exception of a PC set that I am running Windows Vista Home Premium Service Pack two. I am told that the problem is with Vista and the Atheros AR5007EG wireless network adapter. The current version is 7.6.0.164 and it tells me the device Overdrive only with version 9.1.0.328 or higher will. What I can, and if I can, how to move the driver to the required version?
Hello
You can try to update the latest drivers for the network adapter and check if it helps:
It will be useful.
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Windows 8 problem with wireless network adapter
I had a lot of trouble to stay connected to the internet with my college wireless network on
my laptop Windows 8. Especially when my computer is endearing to load a large number of data, the connection becomes limited and stops working. I use the resolution of problems and there's always the wireless adapter, which always solve the problem. This problem will not occur on the unsecured network comments from school or home. I tried many solutions to solve the problem, as going to tab the wireless one adapter power management uncheck allow the computer to turn off this device to save power. nothing has worked so far. Here are the details of the detection of the troubleshooter from the last time that this problem occurred:
Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz) Manufacturer . . . . . . . . . : Broadcom Provider . . . . . . . . . . . : Broadcom Version . . . . . . . . . . . : 6.30.59.74 Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem51.inf Inf File Date . . . . . . . . . : Monday, September 17, 2012 6:52:18 PM Section Name . . . . . . . . . : BCM1704HMD_NT62 Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4365&subsys_00161028 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9
Diagnostic information (wireless connectivity)Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87 Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi Connection incident diagnosed Auto Configuration ID: 1 Connection ID: 1 Connection status summary Connection started at: 2015-03-08 14:48:33-522 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Success List of visible access point(s): 7 item(s) total, 7 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- 28-8A-1C-FE-CA-80 Infra
-91 1 smcm-guest 28-8A-1C-FE-0D-80 Infra -50 1 smcm-guest 28-8A-1C-FE-0D-82 Infra -54 1 resnet 28-8A-1C-FE-B5-C0 Infra -48 6 smcm-guest 28-8A-1C-FE-B5-C2 Infra -47 6 resnet 28-8A-1C-FE-3F-40 Infra -91 6 smcm-guest 28-8A-1C-FE-3F-42 Infra -88 6 resnet Connection History Information for Auto Configuration ID 1 List of visible networks: 2 item(s) total, 2 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra No 87 Yes smcm-guest Infra Yes 87 Yes resnet List of preferred networks: 5 item(s) Profile: mobilenet SSID: mobilenet SSID length: 9 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: NETGEAR30 SSID: NETGEAR30 SSID length: 9 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Yeager Network SSID: Yeager Network SSID length: 14 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: resnet SSID: resnet SSID length: 6 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: smcm-guest SSID: smcm-guest SSID length: 10 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Information for Connection ID 1 Connection started at: 2015-03-08 14:48:33-522 Auto Configuration ID: 1 Profile: resnet SSID: resnet SSID length: 6 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 28-8a-1c-fe-b5-c2 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: User only EAP type: Authentication not started Number of 802.1X restarts: 0 Number of 802.1X failures: 0 802.1X status: Success Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 13 Number of security packets sent: 13 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 400791 Ndis Tx: 204956 Unicast decrypt success: 0 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 1632 Rx failure: 846 Tx success: 240 Tx failure: 0 Tx retry: 24 Tx multiple retry: 12 Tx max lifetime exceeded: 0 Tx ACK failure: 60 Roaming history: 0 item(s) Diagnostic information (wireless connectivity)Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87 Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi Result of diagnosis: There may be problem
Diagnostic information (wireless network adapter)Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native WiFi MSM Initialize status: Success Information for connection being diagnosed Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87 Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi Profile: resnet SSID: resnet SSID length: 6 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: Yes Result of diagnosis: There may be problem
Thanks for any help! It happened for about eight months and it's really frustrating.
Hello
Check with Dell and Broadcom, their documentation diagnostics online and drivers.
and ask questions in the forums about known problems. The two Dell driver update, then
Broadcom if there is more recent.Dell support
http://support.Dell.com/Dell support drivers - product manual & warranty Info (left side) - and much more
http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHSDell forums
http://en.community.Dell.com/forums/Dell PC Diagnostics
http://www.Dell.com/support/Diagnostics/us/en/19/
Broadcom - downloads and Customer Support
http://www.Broadcom.com/support/==============================
More troubleshooting:
It is possible that the drivers you use, even if later now available, are not
100% Windows compatible 8.1. Check with the manufacturer of your system (motherboard support
Manufacturer of custom systems) and/or the manufacturer of the device. This one, like Intel,
RealTek, Atheros and others may have newer versions is not available to the mother of system
-site of the manufacturer on board. And continue to check in with them regularly over the next year.
Also update the BIOS, drivers from the chipset of low level and major embedded and separate
device drivers.Download your applications and devices in Windows 8.1
http://Windows.Microsoft.com/en-in/Windows-8/get-apps-devices-working=========================================================
Don't forget to check the updates of the firmware on the router, because who can have a definite effect
on connections Windows 8.1 same if other OS systems connections are fine.Check with support of the manufacturer of the system (motherboard for customized systems manufacturer) and/or
the manufacturer of real device driver updates. If there is no newer versions re - install the same
ones. Ask known in their forums (if any) problems.===================================
General resolution: (after the above if necessary)
Free Wi - Fi and wireless problems
http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1Note the use of Win Key + X and Win Key + W (to access control panel, run,
and settings according to needs). Win + D key calls to the office and use
Win Key activates / deactivates the desktop and start screen.--------------------------------------------------------------
Control Panel - Network and sharing Center - solve problems
References to Vista also apply to Windows 7 and Windows 8.
Your router be guess here, you have successfully updated the firmware a possible
solution? And I would update your WiFi drivers on computers. How far away are they
you have set in the router? Are there obstacles in the path?Actually try updating your driver and disabling the network logon.
Control Panel - network - write down of the brand and the model of the Wifi - double click
top - tab of the driver - write version - click on update driver (can't do
nothing that MS is far behind the certification of drivers). Then right click on the Wifi
Device and UNINSTALL - Reboot - it will refresh the driver stack.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmDownload - SAVE - go where you put it - right click – RUN AS ADMIN.
You can download several at once however restart after the installation of each of them.
After watching the system Maker you can see the same device manufacturer
more recent versions. (Those become your fonts of rescue system manufacturer).Repeat for network (NIC) card and is a good time to get the other update
Drivers Windows 8 like updated drivers.The adapter in Microsoft Windows 8/8.1 network problems - how to fix? (Do not forget to see
This section-> update the NIC driver).
http://Windows.Microsoft.com/en-us/Windows-8/fix-network-adapter-problemsDrivers and Microsoft - Windows 8/8.1 - material
http://Windows.Microsoft.com/en-us/Windows/hardware-drivers-help#hardware-drivers-help=Windows-8Microsoft Windows 8/8.1 - Why Windows is not find my device?
http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-deviceMicrosoft Windows 8/8.1 - what happens if a device is not installed correctly
http://Windows.Microsoft.com/en-us/Windows-8/what-device-isn ' t-installed-correctly
------------------------------------------------------Make sure you know the details of connection to your wireless router - SSID and password.
You lose connection when you do and have to redo your logon.
Control Panel - Network & Sharing Center - set up a new connection or network
-----------------------------------------------------
And:
TechingItEasy - how to join a Wi - Fi network in Windows 8 by MVP Andre Da Costa
http://techingiteasy.WordPress.com/2012/06/09/how-to-join-a-Wi-Fi-network-in-Windows-8/Microsoft - Windows 8/8.1 - Web & Networking
http://Windows.Microsoft.com/en-us/Windows/Web-networking-help#V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1&Web-networking-help=Windows-8Microsoft - Windows 8/8.1 - Wi - Fi & Networking
http://Windows.Microsoft.com/en-us/Windows-8/WiFi-networking#1TC=T1-----------------------------------------------------
Microsoft - Windows 7 - Why is my Internet connection so slow? (applies to Windows 8)
http://Windows.Microsoft.com/en-us/Windows7/why-is-my-Internet-connection-so-slowMicrosoft - Windows 8/8.1 - wired and wireless in Windows problems
http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Satellite L500-13z - Windows 7 does not recognize wireless network adapter
Hello
The Windows 7 RC Device Manager does not recognize my wireless network adapter (for example: Atheros, Intel or Realtek). I tried to install all the Toshiba support drivers, but none of them work:
After installation, they ask me to connect the unit to my computer (of course it is still on the motherboard!).
=>, Is there a way to know what is my Wifi adapter?
that one failed: http://aps2.toshiba-tro.de/kb0/HTD7201PO000SR01.htm (this is the only Word to say "network adapter" with a yellow exclamation point).
-Online someone knows when will be released Windows 7 drivers on the website?
Hello
Before you begin to install all drivers WLAN you can find on the Toshiba site you must make sure that wireless network card, you have exactly. You can check in the Device Manager-online properties-online Details of the local network adapter device.
Need you an information like PCI\VEN_XXXX & DEV_XXXXIf you have based this information you are looking for with these terms on this site in order to determine the exact WLAN card:
http://www.PCIDatabase.com/After that, you can download the driver appropriate for your laptop. Before installing, you must uninstall all other versions and restart the laptop.
Also, make sure that the WIFI is enabled with the hardware switch and FN + F8.Welcome them
-
Hello
When I draw a line from nearby wireless networks (with or without WEP security) to the laptop in the middle icon,
a popup message with the text: the provider application is controlling the wireless card.
Does anyone know what this message or where I can get the answer to this question?After clicking on it you may see far (only the 'ok' button is available), the connecting line with the laptop wireless network disconnects after
a few seconds.Thanks a lot for helping me...
Hello
In my opinion this message appears because a 3rd WLan utility configures and controls the WiFi connection!
There are different possibilities:
The laptop uses the Intel wireless network adapter and the Intel Proset utility configures the WLan
Or
The laptop uses the Atheros WLan card and Atheros Client utility configures the WLan
Or
The windows have the option has been enabled and do this job.In this case ConfigFree application cannot configure and control the WiFi connection!
-
Blitzz Super G PCI wireless network adapter works only in Windows XP SP3
I looked for answers to this, and it seems that all they are pointing to the same question. Grave wireless network adapter failed after the Service Pack 3 update. My question is the same thing, I can't get the updated drivers (I have the original installation software, but they face STOP Installation) at some point, the OS would hurt identify the device that the atheros wireless network adapter and it worked but now nothing. Right now, I would like some clarification.
1. how to fix this?
2. why Microsoft has not fixed the problem? If it worked in SP2, why don't you just restore the defective file. I understand the WLANAPI. DLL is the main culprit and yet once wonder why neglect?Thank you in advance,
Mario DiMarehttp://www.PCIDatabase.com/vendor_details.php?id=174
The watch supplier Atheros (the VEN_168C bit) link which you already knew and the Netgear WPN311 above (the DEV_0013 bit) device. If the database is to be believed, I guess Blitzz were product badging Netgear or at least using the same chip.
Netgear drivers can help...
http://support.NETGEAR.com/product/WPN311
Set a restore point first.
Tricky
-
How can I set the preset wlan on ONE for an Atheros AR5007EG Wireless Network Adapter running on a Vista computer. Currently, the default is OFF and I need to use the Fn F1 to bring up the option to turn it on, Iwant my laptop to connect to my wireless router automatically without having to do that.
Thank you
Hi Cath.
In most cases, it is a configuration in the BIOS of the laptop that will solve the wireless by card.
Then start the laptop enter in BIOS and look for an entry that configure the wireless to be all the time card.
Where necessary the manual or computer support site must have the necessary info.
-
Windows 7 do not connect the wireless network adapter
When in Device Manager it is k o workining with all installed software & advance mode: saying activated
OM
Original title: windows 7 do not connect the wireless network adapter when in Device Manager, it works with all installed software & advance mode: saying activated
Hi omsaini,
Thanks for posting your query on the Microsoft Community.
Sorry to hear that you have to connect to a wireless network adapter trouble.
To help you further on this subject, it would have been really helpful for us if you had
mentioned a few details such as:
(1) is there an error message you get when you try to connect to the internet?
(2) is the persistent problem with all browsers installed on the machine?
(3) what is the brand and the type of the network adapter (whether ADSL or an adapter included)?However, there are a few steps that we can try first:
a. the following link has a very good tutorial on how to install a network adapter on the computer:
http://Windows.Microsoft.com/is-is/Windows-XP/help/networking/install-wireless-network-adapter
(Note: the link is for Windows XP but works for Windows thus 7\8)b. the following link provides a holistic approach for DIY difficulty on the connectivity of Windows:
h ttp://Windows.Microsoft.com/en-US/Windows/Network-Connection-Problem-Help#Network-Problems=Windows-7&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1
c. also, you can visit the following links as well:
http://Windows.Microsoft.com/en-us/Windows/cant-find-wireless-network#1TC=Windows-7
And http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-7I hope this helps. Please contact us if you encounter any problem.
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Unable to connect using Windows 7, Atheros and Linksys WRT300N wireless network adapter
I recently bought 2 new laptops Acer running Windows 7. Each has an Atheros AR5B93 Wireless Network adapt installed. In trying to establish a connection with a Linksys WRT300N wireless, I get an error saying that it was impossible to establish the connection. Other computers on the wireless connection and the two machines work Windows 7 connects via Ethernet. Please help solve. Thank you.
Hello
If you have 3rd party security meet try to uninstall it and clean the system out of its residual process.
Jack-MVP Windows Networking. WWW.EZLAN.NET
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Wireless network adapter could not be activated
My laptop also did EXACTLY the same thing in the morning today.No effect with the wireless on switch on the computer. The light is always red. Last night an automatic update that happened (update for windows Vista (KB955430) 09/05/2009 09:03), which cannot be deleted. I don't know if this problem is related with the update.My laptop is HP Pavilion dv6439nr. Running Windows Vista Home Premium (Service Pack 1). Wireless adapter is "broadcom wireless 802.11 b/g WLAN PCI" that is gone now.Windows network diagnostics shows "this computer doesn't have a card installed and configured wireless network."HP Home Network Center shows "Wireless status: disabled; When I try to enable wireless LAN, it shows "wireless network adapter could not be activated.I tried to scan and reinstall the driver but the device does not appear.The wireless router works fine with other laptops.If anyone has a solution it would be greatly appreciated.Thank youAlboury,
It seems at this point that your wireless network adapter has a hardware problem. Check out this troubleshooting guide step by step on the HP Pavilion support web site. If you can't get your active wireless card, you will need to contact HP or repair HP authorized repair for hardware Center.Let us know if we can provide assistance.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
Satellite L - had wireless network adapter
Unable to get a wireless connection. I checked in the Device Manager and the Realtek wireless network adapter had disappeared. Had already tried to update the driver, but I guess if the unit isn't here, he doesn't want a driver.
Found one (I mean heritage?) Wireless network adapter Realtek by doing something that I don't really know anymore, but that doesn't seem to work and will not be an update of the driver. In addition, my USB ports do not seem to work; "does not recognize USB devices", so the wireless mouse does not work and now my DVD player does not read DVD, however seems to read CDs.
All of these flaws could be connected in a very simple way I have not discovered yet? My computer is virtually unusable. He sends me crazy. I checked the updates of Windows and made only Toshiba many downloads etc. as I can for the last 2 years but nothing seems to work.
Really really welcome ideas. It works on Vista.
Thank you very muchHi bonce,.
> have done as much as possible etc Toshiba downloads I can for the last 2 years
And now you have a confused until the Windows installation where nothing works correctly of course if something doesn t work correctly you can take a driver update, but stop just install what you find. In the end, nothing will work, and your only option is to reinstall Windows because you are not able to remove all of these drivers. If you install or update a driver you really should know what you're doing!Anyway, if you still use the startup of the operating system pre-installed drive HARD or Toshiba Recovery disk recovery facility. This will restore the original with all the drivers and tools settings. Your laptop will be working properly after that.
This is an accurate description on HARD drive recovery:
http://APS2.toshiba-tro.de/KB0/HTD1303440001R01.htm -
Wireless network adapter is not installed and configured
I have recently re installed windows vista for my laptop dell inspiron 1545. I am not able to connect to wireless internet, it says that the wireless network adapter is not installed and configured. How do I install it and where can I get the wireless network adapter. I have a cd or anything for it. Thank you
You can get in trouble with your device drivers, firmware and/or software. Go to the Device Manager by going to start / find and type Device Manager and enter and then double-click on the program icon that appears. Check each device to a red x, yellow! or white? These identify devices with problems probably (drivers, but also of conflict or something else). Click on each for more details and troubleshooting tips. If you need to get drivers (and you shouldget from Dell for the wireless adapter at all you have time to do - they can help way beyond simply solve this problem), let the computer dealer or the manufacturer of the device (NOT of Microsoft Updates). In fact, you must disable automatic updates in Windows Update driver as follows:http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Follow these steps to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them via the Manager device as follows:http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html. > http://support.microsoft.com/kb/244617.
The adapter is inside the laptop. You don't need to do something with it to install it. Install the drivers, firmware or software for it and your version of Vista from Dell (all that apply) "install". You must then go to start / Control Panel / Network and sharing Center and configure the adapter with the appropriate parameters and to establish the appropriate network connections. This will take place in settings required by your ISP, and maybe your router or modem (so you may need to contact them if you don't know the settings).
Here are the procedures for Vista with Windows7 network layout that can help:http://www.windowsnetworking.com/articles_tutorials/Windows-7-Understanding-Network-Administration-Configuration.html.
Here is another article on home networks (with several links to related articles which must all be considered - as well as others, you will find in the related articles) to help you better understand the home networks: http://windows.microsoft.com/en-US/windows-vista/Setting-up-a-home-network. If it's for Vista, much of it applies to Windows7 (although there may be some differences that should be addressed in the previous article).
Here is an article on the networking of the different versions of Windows:http://windows.microsoft.com/en-us/windows7/Networking-home-computers-running-different-versions-of-Windows.
Here is a tutorial on how to set up a home network (including a wireless)-click on additional links for more information that may be helpful:http://windows.microsoft.com/en-US/windows-vista/Setting-up-a-home-network.
Here is an article on troubleshooting network connections wireless (with links):http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-network-connection-problems.
Here's a long guide on wireless internet connections in Vista:http://www.techwarelabs.com/guides/misc_mod/vistaconnection/.
Here is an article on how to set up wireless internet in Vista:http://www.clpgh.org/usingthelibrary/technology/wireless/WindowsVista.pdf.
As I am unsure of your Setup, I've included several items that can help depending on how you are setup.
I hope this helps.
Good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
-
Dell Inspiron 1525 wireless network adapter
Quite all right, I bought my Dell Inspiron 1525 with Windows Vista Home Premium 32-bit. I had a problem with it, and a "technician" incompetent deleted (!) Vista and installed XP. Now I finally had the time to reinstall Vista and everything is good, but I don't seem to be able to give life to the wireless network adapter. In fact, the applications and drivers that I downloaded seem even to see the wireless adapter, as if the equipment was not there. I'm really desperate because it's a vital function that I badly need, and my happiness to get finally reinstalled Vista has now turned into frustration, like the wireless was working with XP! Any help, please? I tried to download everything I could find at Dell, but nothing seems to work.
Do you see an unknown network controller in Device Manager (right click my computer, manage)? If Yes, what is the DEV and FRI ID for it (right click, properties, details tab, hardware in the menu ID drop-down)?
-
dead dv6439nr wireless network adapter
Description of the basic problem:
A few days ago, I wake my computer from sleep to find that I couldn't connect to my home wireless network.Detailed problem description:
My WiFi is not listed in network connections.
The wireless device is not listed under devices in Device Manager, or it is in any of the other categories, and there is no "Other devices" category now to check.
HP Wireless Assistant does not open. Trying to run it, HPWAMain.exe appears in the list of running processes for a while, then closes immediately.
I tried using the switch to toggle the wifi but got no results. The light is still orange and wireless has not reappeared in all.
I have tried reinstalling the drivers wireless (sp41675) but got no results.
I tried to boot in to an installation of Windows 7 which has worked the last time that I used a few weeks ago, but the wireless device is not detected in Device Manager or Windows 7 network connection.
After each new attempt to solve the problem, I have restarted but got no results.System information:
Product name: HP Pavilion dv6000
Model number: dv6439nr
Serial number: CNF7424JNJ
Product number: KA250UA #ABA
Warranty start date: 11/21/2007
BIOS version: F.40
Operating system: Windows Vista Home Premium (32 bit)
The old connection method: internal wireless
Current connection method: USB wireless
Error messages: no
Changes to the default hardware: no
Software Exchange default value: Dual boot Vista and Windows 7
Recent software changes: definition update for Windows Defender - KB915597, install date:? 6 / ? 22 /? 2009 12:30, Installation status: successIssues related to the:
My laptop is eligible free repair?Can I just send my adapter wireless for HP and ask them to send me a new?
My wireless card is labelled as "AS #: 418572-001 SPS #: 441090-001. An Ebay search for "441090-001" returns several cards of the same branded wireless network than mine and identical to mine in appearance. Instead of trying to get HP to fix my laptop should I buy a new wireless adapter and install it myself?
Users to read this, please answer the question if you have a relevant personal experience.
I read of clients receiving computers repaired HP with new damage (http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1245913498963+28353475&threadId=1143379), likely incurred during transport or repair of HP. After receiving a HP laptop repair, have you seen new scratches, dents, cracks, or other damage?I have my HP laptop, works perfectly.
To answer my own questions:
Yes, my cell phone was eligible for a free repair.
No, I couldn't send just the wireless network adapter (would have been a mistake anyway).
No, HP has not damaged my laptop.
I contacted HP and established that my laptop was entitled to repair to the title of "HP limited warranty extra Service. HP sent me a box with a prepaid FedEx label, and I sent them my laptop. Before sending to my HP laptop, I removed the hard drive; the low probability of my data get damaged was unacceptable; I have backed up my data, but that would have taken two days to USB data transfer speed. I got my laptop back to HP repair in the next few days and after a thorough inspection, I find no damage to the laptop caused by HP, if it was a lil dusty. For a while I thought I found a new crack loosed in a low service panels, but after looking at the photos I had taken before sending the laptop I found that the crack is not new, so Bravo to HP.
With the laptop repaired, HP sent a document that details the "motherboard" and 'Thermal Pad' had been replaced. I was curious to know exactly what work had been done, so I called HP and asked questions about spare parts references. The "motherboard" was part number 10MBZZZ0TPJ, which a Google search has this part is also known as 443775-001 and it costs about $190 to replace. The "thermal Pad" had JXAT3001010 part number, which I have found no info on.
CAVEAT! CAVEAT! NERD RANT!
Frankly, when I first called HP on the problem, the person I spoke to kept implying that it was the motherboard that needed to be replaced NOT the wireless network adapter, and I thought it was absurd; much more likely that it was a problem of component. Now that I have the confirmation that it was the motherboard, I am quite concerned that in about two years I'm going to need a different motherboard, and the "HP limited warranty extra Service" warranty only lasts for 90 days from now. Motherboard failure should be the exception, not the norm! I have several computers that are nine and ten years OLD and works very well when properly proposed. I have my grandmother using a desktop Dell Optiplex 2000 computer to check his e-mail. I have a Mac Powerbook from 1999 that I emulate video games and I'm using a ThinkPad IBM in 2002 as a jukebox for my Entertainment Center. A few months ago I was repairing 9 old Dell Optiplex (2000 vintage) offices, on the job had a bad motherboard VGA video and a keyboard bad connection PS/2; failure motherboard 22% after nine years! For the motherboard to miss my DV6000 since 2007 is ridiculous.skippyh2o:
Call HP. They will probably fix your problem for free.Harpaza
Why you reinstall vista in the first place? Have you tried to solve the problem with your wireless network card?If you have lost wireless once (first occurrence), reinstalled vista to try to solve the problem has got back wireless, and started to update and still lost wireless (second instance) then I would agree this is probably a software problem. If losing wireless after that resettlement was only the first occurrence of losing wireless, then maybe you should try re-reinstall. The point at which you lost wireless have actual hardware failure, it all depends on if you can get wireless back, willingly or by force. I knew my hardware problem and not software because I had an installation of Windows 7 that I knew worked very well, but still he could see my wireless network card.
In any case... Try calling HP. side of customer support call center jobs being outsourced in India, I must say that I am satisfied with the HP Technology Support; Although I'd be quite satisfied with the quality of their product!
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