Similar Questions

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Dell customer service

  I'm trying to find out if there is a way to contact Dell customer service in the United Kingdom, preferably by e-mail.

  I don't see anywhere on their web site that I can do.

  I think that Dell website is one of the poorest around for help, a big business.

  I looked on the internet and there are a lot of people complain about the appalling service the customer at Dell.

  Hi bigdavesim,

  I apologize for the inconvenience caused. Inspiron one 19 Touch is unfortunately not supported by Dell for windows 8 and OS is not officially tested on that device. So you may not be able to find the drivers on the official website of Dell.

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• (Redirected) Dell customer service is no longer available to help me - very bad

  I have problem in my computer dell laptop. I tried several times to talk with the service the customer, but unfortunately no body is available to help me. I sent my laptop in the center of service mentioned on the website but still no response after 3 weeks. Please share the phone numbers to contact directly to the company. Thank you

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (redirect) dell customer service

  I bought 7 computers dell over the last 10 years. not a big client, but had a very simple question to be answered by technical support and told me I could spend $ 250 or forget it. I told them that I will never buy another dell product as long as I live and has learned to lose big. Not in these exact words. The guy wouldn't put me with a Manager. I'm now an enemy of dell.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Quite upset with dell customer service

  So I bought a dell inspiron 7720 last February and I must say that I was very happy with the product while he was working. Not 4 months after my purchase, my laptop broke due to a faulty motherboard or something and after nearly 2 weeks on the phone with dell, I finally got one it shipped to get fixed and only he got back and the operating state after a month to a month and a half. I quite understand in the first place, knowing that these things happen. Now about 6 months later I was playing a game, just the laptop, died on me out of nowhere. Now my laptop responds at all, can't activate it. I have no sign of life when I hit the power button. Also when I plug in my power cord light is blue, but as soon as I that plug into my laptop my charger led turns off again and I get nothing from it. After being tossed back around between people at dell, I am still nowhere because I told me that my warranty has expired (do not take into account the month and a half it took to get my laptop working again that would put me in my time of warranty) and I keep getting hung up when trying to contact customer support for people having expired guarantees. So I want to come is that I'm really angry that, in the space of 10 months, my laptop has broken twice (keeping in mind that I treat my laptop like a baby) and I had a horrible time trying to get help fixing it. It makes me feel that dell doesn't bother the many problems to which I have with their products (within a year) after they had my money. So now it seems that I have no other choice than spending more money on what is essentially a laptop pretty new.

  I write this to 1, event on the multitude of issues I had with my product dell and the customer support less useful that I received and 2, I was hopping someone could tell me what could be wrong with my laptop and how can I fix this (because I absolutely need fixed for the April 7).

  Again, here is my problems with the laptop: dell inspiron 7720

  -stop while playing a game (worked very well in advance)

  -l' laptop does not respond when I push the power button

  -the charger seems to be working fine, blue light turns on when I plug it but turns off as soon as I plug it into the laptop

  Thank you for future assistance, and I look forward to your response.

  DOM

  Best of this post in the Customer Care Forum, here:
     
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
       
  Bev.

• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Someone from management can help me! Feel disappointed to Dell customer service.

  I hope that someone from management can help me. Support guys just simply useless. I spend more than 4 hours on the phone one day.

  I live in Toronto, in the Canada. I would like to buy Server United States and sheep in San Jose, California. It is indeed expensive equipment - more than 6000 USD. With Dell's online system, I can't put my Canadian billing address. I asked the support of aid. But they put the two even - answer or address same as billing or billing address shipping address delivery to the France. Or move to another department or hang up the phone. After seven days of travel front and rear, they canceled the order, saying that we have not received the payment.

  I would not be qualified someone help me? I had the feeling that Dell does not take money from me without explaining the reason.

  I called Dell Canada. Dell Canada they would not discuss the issue, saying that they do not sheep servers in the USA and are unwilling to discuss further. If I understand correctly they reside in India and were afraid to discuss the situation.

  Unfortunately I promised my client to have Dell server as a host for our project, otherwise I already bought HP Server.

  Help, please!

  
  

• DELL INSPIRON N4010 WEBCAM QUESTIONS: PLEASE HELP... DELL CUSTOMER... AND ANYONE WHO HAS KNOWLEDGE REGARDING MY PROBLEMS...

  I have a Dell Inspiron N4010. Configuration: 1st generation i5 processor with windows 7 home basic 64-bit.

  3 months after the purchase of my laptop, I have updated my Dell webcam central through the applications update service... Shortly after the update, my integrated webcam has started to show problems.

  DESCRIPTION OF THE PROBLEM:

  Shortly after the update of my installed factory Dell webcam central, my integrated webcam has begun to show the problem. webcam was able to start with any application such as Skype or dell central webcam himself. Instead, webcam LED flashes for flicker of a second, and then goes away without any streaming video.  Trying to open it, an error message is displayed: "your webcam can be used by another application. Close the application to launch streaming video".» Initially, the problem was temporary, that is occasionally the webcam began video streaming without any problem, but as the time passed, webcam stopped working almost completely.

  TRIED SOLUTIONS:

  I tried all the solutions mentioned below:

  • I uninstalled the Dell webcam software and reinstalled with the version installed in the factory, supplied on CD with laptop. Uninstalled the webcam via the Device Manager and reinstalled, but without success.
  • I heard that there is a conflict between the Dell face recognition software and dell webcam central. So, I uninstalled the dell face recognition software. After that, the webcam worked for a few days, and there still rebooted problem.
  • I went through various forums online, dell community, customer service, etc. and everything suggested tried but without success. I heard several times that this is not a hardware fault but driver error. Even in a few forums, its says that Creative Technology Limited have not been able to supply webcam drivers compatible with windows 7 64-bit.
  • I even did factory restore my laptop twice, but could not do my webcam works.
  • Then, I decided to format my system and installed windows7 again with the disc that came with my laptop. During this process, I have kept the recovery drive and the untouched OEM disk untouched. I have reinstalled all the drivers in such order as advised by Dell. Despite puts everything in order, I couldn't do my built-in webcam work. More... now I can't even access the Dell factory restore option despite the fact that my recovery disk is intact and it is to have all the files into it!
  • I tried the utility dell online Diagnostics. He could not detect any error webcam!
  • Few days back, I used the dell startup screen diagnostic utility and scanned the built-in webcam to find errors, and my webcam failed in all tests! Here are the screenshots of the tests:

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  I GUESS I GAVE ENOUGH INFORMATION THAT CAN HELP TO DIAGNOSE THE PROBLEM WITH MY DELL INTEGRATED WEBCAM... I ASKED DELL CUSTOMER SERVICE TO HELP ME SOLVE MY PROBLEM OF WEBCAM... AND ALSO THE FACTORY RESTORE INACCESSIBILITY PROBLEM... PLEASE HELP ME...

  AFTER AN ENTIRE WEEK OF UNINSTALLING - REINSTALLING VARIOUS DRIVERS & SOFTWARE FOUND IN THESE FORUMS, SUGGESTIONS INCLUDING REINSTALLING WINDOWS FROM DELL DATA SECURE BACKUP.  THIS IS WHAT I LEARNED.

  My problem was. No supported webcam not connected when I ran dell webcam central. No program could access the webcam. Device Manager showed SPECIFIC DEVICE. Camera suddenly stopped working! I had a little more hair when this problem started.

  I have Inspiron N4010 windows 7 Home premium. Are the drivers for the webcam in windows 7, there is no separate drivers available anywhere. with the exception of some XPS models.

  A post in these forums suggests to abolish the plastic around the display bezel. It's simple. Just carefully go around and remove. It is clipped without screws on my system. This gives access to the webcam hardware. I got dell webcam central on-board. (showing no supported webcam connected!). Gently, I tried to disconnect the connector of the webcam. My intention was to disconnect and reconnect. I barely touched and the fire came and windows immediately started to install device drivers. A beep and an icon in the notification bar popped up. A few minutes, I saw my beautiful mug on the screen to my absolute delight.

  Guys, if you have a problem where Device Manager does not recognize your webcam for most probably, this is a hardware problem. The small rectangular plate on which is mounted the webcam is not properly secured by DEll. It is a DESIGN PROBLEM. The Board is located in place on two small round plastic holders without any screws. It can move easily. The bezel plastic when it is installed itself that holds it in place, but not very effective. When you open and close the lid of the screen, especially if you are taking in the middle where the camera you finally loose connector. That's why some messages will tell you what they camera has stopped working suddenly and then started working by himself all of a sudden. When I put the bezel plastic, it snaps into place, I was able to move the camera, and it stopped working again. A little gentle jiggle got running again and its been since.

  It does not matter what version of central webcam you have in windows 7. It runs on windows Vista service pack 2 compatibility mode. (Find WEBCAMDELL2. EXE file under programs x 86-dellwebcam-dellwebcam Central-dell webcam central. Right-click on the file name. Select Properties. Select the Compatibility tab and run this program in compatibility select windows vista service pack 2).

  If in your case even though there might be a software problem. always try this simple 2 minute solution b4 safe spending frustrating days find the drivers and software. Hope this post helps someone. May work on other systems too! Good luck! and thank you to the guy who led me down this path and misery!

• Dell has the worst customer service!

  Most of the software companies / work hard to make a good impression on the computer science majors at the University. Reference left Dell dropped the ball with my son. I bought my major computer science son top of the dell XPS 15 line computer and added 3 years for a $400 premium support. Last semester so that the computer is under warranty the laptop would experience a Mouse/touchpad freeze when tilted 10 degrees on one side. My son was busy with his studies and not not told me about this, but got Saturday last Summa * Laude honors program. He bought his computer dell laptop home and told me about the issue. I called dell technical support who said the laptop was a few months out of warranty and we were ourselves. I called several times and transferred several times and finally reached the climbing Department. Bottom line was dell cares more about profits than to make a good impression on a new computer systems hired prior to obtaining by a 14 b American company analyst. If it was me I would have made an exception and let a new researcher in computer science with a good impression of dell instead of burning all the bridges and leaving an aftertaste when my son or I (a computer scientist of 27 years) think of dell. The problem is a hardware and probably because of the bad workmanship. Be aware and avoid especially the service dell customer who cares about the customer and dell.

  Hello!  Reference Dell is generally good with their guarantees as most computer companies, especially after 3 years. You can talk with Dell - Robert P. here and see if there's anything he can do to help.

• (Redirected) DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• NSA 3600 - Whitelist devices with customer service

  Relatively new to the use of NSA3600/SonicPoint N2 put us in place but works well.  My question is we have employed devices we want to allow on the wireless client without hitting services invited the first.  What is the best way to achieve this?

  Since the customer service is applied to the area, I would suggest setting up an area for comments and the area of the employee, then set up 2 SSID on VLAN and apply the guest SSID in the comments area and the SSID employee in the area of the employee. A guest on the guest SSID but not on the SSID employee services.

  You can then allow the employee > LAN but deny comments > LAN?

  This KB should help.

  support.Software.Dell.com/.../sw5801

  I realize it's not exactly what you want, but I think you're not going to do exactly what you want to do.

  Kevin

• Really Horrible Customer Service, they change my warranty date

  My laptop was arrested last Friday. If all goes well, I checked the warranty of my laptop on the Dell Web site. It is under warranty, so I called Dell Technical Service. I have attached the photos to show my warranty.

  

  The operator is Jeg Gruezo. She used almost 1 hour let me check that my phone no longer works. Then, she told me that I can mail it to Dell technical service and they he would take care of me.

  All right, when it is almost done, she told me "because you bought your laptop on Jan 2015, if you already guarantee." But the site has shown that it is under warranty. Where is standard Dell?

  

  I can't understand the difference between warranty sells and manufacturing warranty.

  When does not resolve the problem, I found an other horrible things. They changed my date of guarantee on the website. If Dell can alter your warranty as they want, which can guarantee the service.

  

  I hope someone can tell me where I can complain this service horrible customer.

  It's the same problem that I had yesterday.  According to the information contained on the web site associated with my service tag, my warranty expired in November.  After my support original convo he changed in May and I was out of warranty.

  I have now had 4 people tell me about the transfer of the form of property, and whenever he made me Dell a little more hatred.  I'm sure that it's legal for them to do and there are certain terms and conditions that make that clear, but the practice is misleading.

  In summary, I was attended by everyone to be unaware of an internal process of Dell, I solved the problem myself by spending $30 on a new card and Dell has lost a customer forever.

  Customer service aims to do the right thing for the customer, not setting traps and hiding behind the process.

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments