Dell desktop computer just ran scan & system - failure of the card mother how fix this?

Hi, I have a Dell desktop computer that came with an Epson printer & all the other necessary things: keyboard, mouse, speakers, & flat screen.  I bought it in 2009.  I'm on social security, so I can't afford to buy a warranty with Dell, which missed.  My system works fine.  Dell offers, free of charge, a scan to check the memory card mother and other issues.  I do the scan every month.   It was record past in all categories.

However, I just did a scan on July 6, 2013 and the analysis of response of the system said failure in red.  Then he said: 'mother' I know refers to the hard drive.  I am over 65 and fairly low tech & live alone.  However, I am pretty savvy, computer or as much as I can be.

I checked the help MSN menu, but could not follow him.  This is why I post my question on the MSN Community forum, which helped me with other problems in the past.  I have also just posted on the Dell forums.  I have MSN as my homepage & use IE 9, it works best for me.  The only email I have is on AOL and I've been there for years without any problem.

I have Verizon FIOS; If I can't get an idea of how this problem on the forums (in fact, I prefer MSN forums) I'll call them.  They offer free advice by telephone.  If necessary, they will come to my apartment to check my system & require a rate SIGNIFICANTLY lower than the Geek Squad.

However, I did not do anything to the system.  I have update printer drivers, since the printer has suddenly stopped working when I replaced the cartridges.  I don't think that this should be a problem.  I replaced the cartridges before.  I have an Epson Stylus NX110 printer/scanner/copier & called Epson, they SUCK.  The printer comes with the computer.  I have installed new drivers & the printer works fine.  I do not have a wireless system, & I don't have a digital camera.  The only other conflict can be I have two Microsoft Security Essentials AND free AVG downloaded as my anti-virus, anti-spyware.

I know that the new drivers, I installed the printer were great, it was an update of Epson which I figured out.  I as well need the computer & printer. I am disabled & only at home much & this is my link with the outside world.  I do a little writing & letters print & printing (Yes, postal mail) to friends & also letters to additional government assistance of my State & County.  I appreciate all the advice and I'm sorry it's so long.

One last thing: I keep getting pop-ups from this survey company called five votes.  I have tried everything to remove them, but they reappear.  I do not take surveys & I get rid of pop-ups.  I have my Blocker on MSN and AOL.  Could these pop-ups have corrupted my hard drive? I've been doing them for months, it is very likely.

Thank you, Karen

Hi, I have a Dell desktop computer that came with an Epson printer & all the other necessary things: keyboard, mouse, speakers, & flat screen.  I bought it in 2009.  I'm on social security, so I can't afford to buy a warranty with Dell, which missed.  My system works fine.  Dell offers, free of charge, a scan to check the memory card mother and other issues.  I do the scan every month.   It was record past in all categories.

However, I just did a scan on July 6, 2013 and the analysis of response of the system said failure in red.  Then he said: 'mother' I know refers to the hard drive.  I am over 65 and fairly low tech & live alone.  However, I am pretty savvy, computer or as much as I can be.

I checked the help MSN menu, but could not follow him.  This is why I post my question on the MSN Community forum, which helped me with other problems in the past.  I have also just posted on the Dell forums.  I have MSN as my homepage & use IE 9, it works best for me.  The only email I have is on AOL and I've been there for years without any problem.

I have Verizon FIOS; If I can't get an idea of how this problem on the forums (in fact, I prefer MSN forums) I'll call them.  They offer free advice by telephone.  If necessary, they will come to my apartment to check my system & require a rate SIGNIFICANTLY lower than the Geek Squad.

However, I did not do anything to the system.  I have update printer drivers, since the printer has suddenly stopped working when I replaced the cartridges.  I don't think that this should be a problem.  I replaced the cartridges before.  I have an Epson Stylus NX110 printer/scanner/copier & called Epson, they SUCK.  The printer comes with the computer.  I have installed new drivers & the printer works fine.  I do not have a wireless system, & I don't have a digital camera.  The only other conflict can be I have two Microsoft Security Essentials AND free AVG downloaded as my anti-virus, anti-spyware.

I know that the new drivers, I installed the printer were great, it was an update of Epson which I figured out.  I as well need the computer & printer. I am disabled & only at home much & this is my link with the outside world.  I do a little writing & letters print & printing (Yes, postal mail) to friends & also letters to additional government assistance of my State & County.  I appreciate all the advice and I'm sorry it's so long.

One last thing: I keep getting pop-ups from this survey company called five votes.  I have tried everything to remove them, but they reappear.  I do not take surveys & I get rid of pop-ups.  I have my Blocker on MSN and AOL.  Could these pop-ups have corrupted my hard drive? I've been doing them for months, it is very likely.

Thank you, Karen

First of all - the 'motherboard' does not mean 'hard drive '.  This means that the "mother".  :-)  The drive is the storage processors is the brain and everything connects through... the "mother".

  
Second - why sweep you all the months?  Unless you are having a problem - well - I suggest you not to do so.  Heck - you may see a false positive.  Do you have any indication that you have a hardware failure?
  
Here's what I suggest:
(1) stop the execution of this "free scan of Dell.
(2) ensure that the drivers of motherboard, video card, network device and peripheral chipset audio are later you can get - on the Dell site for your specific Service and operating system combination label (drivers and downloads section, use your service number and put in the operating system you are using.)
(3) never use Geek Squad.
(4) what is the "MSN Help Menu?
(5) choose AN antivirus software - two is misguided and may cause problems.
(6) run some scans of malware with the details, I will give you right after that...
  

Regarding AntiVirus - free are very good: Avira, AVG, Avast, UnThreat

You could spend ~ 60USD during two years of eSET NOD32 AntiVirus (not more - just product AntiVirus) and which would be more worthwhile.

Search for malware:

Download, install, execute, update and perform analyses complete system with the two following applications:

Remove anything they find. Reboot when necessary. (You can uninstall one or both when finished.)

Search online with eSet Online Scanner. Remove everything it finds.

Reset.

The less you have to run all the time, most things you want to run will perform:

Use Autoruns to understand this all starts when your computer's / when you log in. Look for whatever it is you do not know using Google (or ask here.) You can hopefully figure out if there are things from when your computer does (or connect) you don't not need and then configure them (through their own built-in mechanisms is the preferred method) so they do not - start using your resources without reason.

You can download and use Process Explorer to see exactly what is taking your time processor/CPU and memory. This can help you to identify applications that you might want to consider alternatives for and get rid of all together.

For the printer - you have downloaded and installed the form here?
https://www.Epson.com/cgi-bin/store/support/supDetail.jsp?OID=128284&infoType=downloads&platform=OSF_W_7-64

Tags: Windows

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