Dell Inspiron 531 is not communicating with the Dell AIO 926 Photo printer.

Dell Inspiron 531 is not communicating with the Dell AIO 926 Photo printer.  Maintains documents in the print queue and print them when the computer is restarted.  In addition, the computer does not recognize my Promaster digital converter when I plug it into a port.

Hello

Thanks for posting in the Microsoft Community Forum, please be assured that we would do our best to help you.

Please answer the following questions that would help us provide a better solution.

What version of Windows are you using?

Try to follow the steps and check:

Step 1:

Visit the link following if you are using Windows 7.

Printer in Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

If you are using Windows Vista, see the steps mentioned in the link.

http://Windows.Microsoft.com/is-is/Windows-Vista/troubleshoot-printer-problems

Try the steps from the link following if you are using Windows XP.

Resources for the resolution of the printer in Windows XP problems

http://support.Microsoft.com/kb/308028

Step 2:

Try to activate the devices associated with the Dell printer and disable the rest by performing the clean boot, once done try to print.

You can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. The following article explains how to solve problems in Windows Vista or Windows 7 by performing a clean boot:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: Put the normal computer as mentioned in step 7 of section.

Step 3:

About the issue with Promaster digital converter try to connect to another USB device or run the fixit and check:

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Please feel free to respond if you have any other questions, we would be happy to help.

Tags: Windows

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