Dell photo 966 printer not scanning or printing on Windows 8.

My dell photo 966 printer was analysis no matter what since it installed on my new windows 8 PC. He scanned and printed fine on my old Windows XP PC.

The printer prints only half of the image I want to print also.

Thank you

Moya

Hi Moya,

This problem may occur if the printer driver is not compatible with the computer of Windows 8. See the Compatibility Center for more information.

To use Dell 966 all in one Photo printer on Windows 8, you need to install the Windows 7 drivers in compatibility mode.

  1. Download Windows 7 drivers from the link: http://www.dell.com/support/drivers/us/en/19/product/dell-966
  2. Install the drivers in compatibility mode, see this link: http://windows.microsoft.com/en-ca/windows-8/older-programs-compatible-version-windows

You can also check the online Help article: http://windows.microsoft.com/en-CA/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Let us know the status of the issue. If you need help, please after return. We will be happy to help you.

Tags: Windows

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