Dell xps 13 restarts immediately after stopping down

I bought my new dell xps 13 a month ago to Microsoft online store and had with 10 Windows.
From the first moments, the laptop won't stop. If I try to stop it, it will stop down and a millisecond after it restarts already.

I checked devices (USB, tuchped etc.) for power management options does not allow them to turn on the computer and also checked for differences in integrity and found nothing.

What could be?

Thank you



This has been a problem of knowing for a while... Do not know if he is connected to W10 or Dell...

Temp solution: press and hold the power button until the computer turns off completely. Wait 1 min and then turn it back on (important to wait at least 1 minute).

Long-term (!) solution is to transform the hibernation that is made in advance for your power management settings. The standard is '180 min', set to 0.

Tags: Dell Laptop

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