DesignJet 5500: firmware update error

The firmware on my printer is: S.03.12D

I went to this URL:

http://h20566.www2.HP.com/hpsc/SWD/public/readIndex?sp4ts.Oid=82219 & swLangOid = 8 & swEnvOid = 181

and downloaded the firmware under Windows 2000, even if I have Windows 7 64 bit on my computer because I thought that the firmware was just download to the printer, so it should matter what OS is on the computer.

I downloaded S.56.07 February 3, 2009

I downloaded the firmware to the printer file and it improved up to 97% and then gave the error message below.

An unexpected error has occurred. Make sure that the firmware you are using is a valid firmware file.

I have a Designjet 5500 and I went from dye in ink UV, if that matters.

The printer seems to be ok, but it would be good to know how I can upgrade the firmware.

Yes, a connection between the computer and the printer is recommended.

Version of the OS is not the problem here, but exact number of the product will make a difference, so please use the actual peripheral product number.

Tags: HP Printers

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