DesignJet T2530: T2530 selection automatic Roll Correct

We recently bought a DesignJet T2530 to replace our old Gestetner requiring parts that are no longer available. We've had for about a month now and we had questions make him print the good roll all the time. We have a wide roll 36 '' loaded roll of 1 and a 30 "wide roll to roll 2. When printing the drawings AutoCAD or a PDF Adobe, 24 "x 36" designs would be to print in portrait mode (24"wide) to 30' wide roll instead of landscape (36" wide) to 36"wide roll." Also, 30 "x 42" designs would be automatic selection of portrait print (30' wide) for the 36"wide roll instead of 30" roll. " We called our service contract provider and they came out, looked through a bunch of settings and finish the download complete driver with PS drivers and HPGL2, set a custom. PC3 for AutoCAD file to force the printer to print 24 "x 36" designs on the 36' roll after we say from the printer, and everything has worked for a few days. " Service came out again, changed a few extra settings in the printer properties, ended up needing to replace the touch screen because it was just bad out of the box, and again once it worked fine for a few days. More recently this week, it started printing the 30 designs "x 42" 42"wide on the 36" "roll, cut 3" on each side of the drawing. " Service came out yesterday again, was here for about an hour, has insisted that it is absolutely not the machine and it must be a problem with AutoCAD and Adobe (which seems strange since it has the same problems of each program), tried a reset of the printer without result and basically said it's just not to the automatic selection the right to ride , so we will have to change the settings in the properties of each time that we print something. Then, after the left, custom. PC3 file, put it in place before (as previously mentioned) has stopped working properly and the 24 "x 36" drawings started printing out on the 30' wide roll again. " As it is now, when I print a drawing, I have to go into the properties of the printer in the print window, select the correct size paper, select the correct role and select the correct orientation so that it can print correctly. I put just customized. The PC3 in AutoCAD files for it so I do not always go through this when printing from AutoCAD, but I must still manually change all these settings for each picture I print from Adobe and I don't know if these custom. PC3 settings will decide to stop working again like last time.

Someone else has had this problem on this model printer and, if so, have you found a solution so he can get the correct width for automatic selection?

Hello

Go to the printer Embedded Web Server and select the option use the exact width of the roll.

Also, make sure that the drawing was generated landscape as the application will replace all the settings on the driver and the printer.

Tags: HP Printers

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