Designjet Z2100: HP Designjet Z2100 does not print MK

I have a HP Z2100 44 "which is out of warranty for several years.  Recently, we noticed that the color printing large format have been turned off (do not look right).  Finally, we ran a diagnostic image (see below) and found that there is no matte black printing (MK).  All other colours print completely and correctly in the image diagnosis, except MK.  I ran this test with bond paper and glossy photo - the results are the same.  No MK ink is printed during each test.

We replaced the cartridge MK both MK/Cyan printhead, but the problem persists.

Any suggestions for how to start troubleshooting when one color is unable to print?

Thank you

Jer

This question seems to have been caused by other defective printhead.  I had already replaced the printhead, but it replaces a second time seems to have solved the problem.  For the time being.

Tags: HP Printers

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