DeskJet 1055: Custom printer printing, Dim. power light and back to normal

Hello

I bought this printer in America and I took it with me to Brazil, where I live now.

The scanner in it works very well, and also the test page prints fine.

But when I try to print my own pictures, he used impression. Its like the printer simply ignores the document. My computer tells me the print job, or sometimes didn't display any status at all in the print list. And the power light fades and returns slowly to normal.

It has new cartridges, and I can't seem to make it work. Function print and Scan Dr. I have all possible updates and its all supposed to work very well.

Can you guys please help me? I contacted the support to the Brazil, but told me that I should talk to HP WE.

Its a shame that the product does not work, this printer has been barely used...

Thank you

Hi @Laridk,

Welcome to the Forums of HP Support!

I see that you are unable to print to your HP Deskjet 1055 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I understand that the printer is capable of printing a test properly page. This seems to indicate that this isn't a hardware problem and it is more likely to be software related problem.

Due to the slight dimming, I would like to do a hard reset to see if that will solve the problem.

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

Please confirm that you have the printer connected to the USB 2.0, rather than a USB 3.0 port.

In addition, please try the steps in these guides:

In addition, you have regionalized the printer or do you still use the ink cartridges, you bought the United States?

Here is more information on this topic: HP printers - find and install the cartridges after moving to another country.

When you need to use ink cartridges purchased at the Brazil. The printer should be regionalized. When this happens, contact HP.

Contact HP for service in all countries except Asia-Pacific.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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