DeskJet 2540: Cannot download the driver file

I need to reinstall my printer I changed the settings on my router and WiFi.  I tried three times to download the driver file - 2540_188.exe.   It seems to take some time every time that I tried and when I try to open it I first get a wanring of security of Windows 10 and if I by that and try to open the file I get a message "file corrupted".

Please can someone help?

Brian

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Welcome to the community @brianardmore HP

I came across your post about problems you encounter when you install the printer on your system Windows 10 and wanted to respond to my suggestions.

I recommend power cycling network devices and a clean boot on your computer and then try to install again.

1. turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).

2. plug the router back in and wait another minute, turn on the printer and the computer.

3. from the computer, start clean: clean boot instructions

4. download and install the printer here: printer install file

5 return to clean boot instructions and allow the start of programs.

Note: the security program you have on your computer may be detecting the printer as a threat. Try looking through the settings in this program to add the printer to the list 'allow' so that he knows that it is safe.

You can also try installing the printer using a different method, such as if you are installing wireless, try USB and then convert the USB wireless when you have completed the installation.

If you have any questions let me know the details. Good luck!

Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

Tags: HP Printers

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