DeskJet 3000 J310: Driver for HP DeskJet 3000 J310 does not install on Windows 10

We have a home network that has our 3000 DeskJet installed and available as a network printer device.  I can print is no longer after the upgrade to Windows 10 on my Lenovo ThinkPad.  I downloaded the full features and software for the DeskJet 3000 several times and restarted my computer Windows 10.  I also ran the doctor print and scan.  I finally found a message that the software and the driver would not install, but I can't understand why.  The DeskJet 3000 is listed as a printer, when I look at printers and Scanners in devices in the settings on my laptop, but the message is that driver is not available.  I am at a loss to know what to do next to resolve this problem.  My husband is still able to print using his office computer that is running an earlier version of Windows.  Any suggestions would be greatly appreciated.

Hello @linda51!

Thanks for posting on the HP Forums!

I see that after updating to Windows 10 you lost printing wireless Deskjet 3000.  I should be able to provide a few suggestions that may fix the problem.  I know that you have reinstalled several times without success.  I'm going to recommend that uninstall you the HP software, one more.   Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.

To uninstall the HP software, click here: uninstall the HP software

To perform a disk cleanup, click here: perform a disk cleanup (the link is for Windows 8.1 but the same steps for 10)

To download the HP software, click here: HP Deskjet full feature software and drivers

How do you have the printer connected to the computer?  If the printer is connected wireless, then it is possible that a firewall in the Windows operating system has been turned on and is now blocking of scanning.  I recommend to download HP Print and Scan doctor.  With printing and scanning doctor, you can temporarily disable the firewall that may block the printer from the computer.  If the printer is found, you need to turn your firewall on back to make sure that your computer is blocked.

To download the print and the doctor Scan click here: print and Scan Doctor

To temporarily turn off the firewall:

  1. Download and open the Print and Scan Doctor
  2. Click on 'Network' at the top of the window
  3. Click on 'firewall troubleshooting. "
  4. Select the firewall and disable

Launch the software HP again to see if the printer is located.  If the printer is not found, then you want to communicate with your provider of firewall while allowing access to the printer to the computer.

To turn on the firewall:

  1. Open the print and Scan Doctor
  2. Click on 'Network' at the top of the window
  3. Click on 'firewall troubleshooting. "
  4. Select the firewall and select

If please, after back and let me know how it goes!

Tags: HP Printers

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