DeskJet 3050 J610 series: printer removes items in the print queue

Printer refuses to print despite printing and Scan Doctor saying it's very good.  Document appears very briefly in the print queue, and then disappears.  Printer has been reinstalled from the installation and the old version of the printer disc removed.  It is connected wireless.

The PC can read information from the printer and print a diagnostic page, so mechanically, it seems fine.

Grateful for any suggestions please.

Thank you very much.

Hello @Moonfire24,

It is a great place to get help! I have read your message and that the print job is in the queue, then disappears. Please provide additional information. I want to help you solve this problem.

I suggest you to check the security settings in the print driver.

  • Printers, right-click on the printer and on the left, click printer properties. Then click the Security tab.
  • Select 'Creator owner' and check 'All' to enable "Print" and "Manage Documents". Also there is an option for everyone if you decide to choose this one also. Depending on whether you have settings of the user accounts on the computer.

If you're still having problems, clear the record of the spool and restart the print spooler, for see if this will help: How to clear current Print queue in Windows Vista & Windows 7.

Please click the 'Thumbs Up' to thank me for my efforts! If this helps you resolve the problem you are experiencing, please click the "accept as Solution. Keep me posted. Good luck!

Tags: HP Printers

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