DeskJet 3520: new splash black ink cartridge ink

I just replaced my 564 to 564XL black ink cartridge. I received a message that the cartridge has been installed correctly. but when I tried to print I got a blank page. When I looked inside the printer, I saw that inner right before the printer is filled with fresh touches of black ink.

I went on troubleshooting hp including cleaning printer head site and it did not help.

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Hey @idogold,

Welcome to the Forums of HP Support!

I understand that since the installation of a new black cartridge for your HP Deskjet 3520 e-all-in-one printer prints blank pages and you may have noticed some residue ink inside your machine. I would like to help you today to this question.

Now, residue of ink inside right of your machine is completely normal behavior. For more information on why this product please click here.

However, I'm concerned by the printing of blank pages. To begin troubleshooting can I please have you click here. When the support document opens can I please have cross you Solution three and four. This includes all sub-steps under two listed Solutions.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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